topic The web application can???t be accessed from other machine, in ArcGIS Enterprise Questions

The web application can???t be accessed from other machine,

JamalNUMAN — Sun, 26 May 2013 17:00:15 GMT

The web application can�??t be accessed from other machine,

I have 3 machines connected by switch. The service is published on �??Jamal-pc�?�. I could access it by:

http://jamal-pc/apps/T5

[ATTACH=CONFIG]24690[/ATTACH]

I tried to access this application (http://jamal-pc/apps/T5) from �??mira-pc�?� but sounds that the web application ends up with nothing

[ATTACH=CONFIG]24691[/ATTACH]

What might be the issue here?

Thank you

Best

Jamal

Re: The web application can�??t be accessed from other machine,

AlexeyTereshenkov — Mon, 27 May 2013 05:27:06 GMT

The issue might occur if you don't have a crossdomain.xml file stored in the inetpub\wwwroot folder which is required when accessing the services from outside the machine the application itself is hosted.

As an example, you can view the policy file used by ArcGIS Online: http://services.arcgisonline.com/clientaccesspolicy.xml. Save this file into your wwwroot folder and test.

Another thing is Firewall settings which might block 6080 port requests coming. Either set the Firewall to allow 6080 port requests to go through or use Web Adaptor and configure it to use port 80. You can reach the application itself, so the problem is with ArcGIS Server services rather than with the web application itself.

Re: The web application can�??t be accessed from other machine,

Anonymous User — Mon, 27 May 2013 08:59:28 GMT

Original User: Jamal432@gmail.com

The issue might occur if you don't have a crossdomain.xml file stored in the inetpub\wwwroot folder which is required when accessing the services from outside the machine the application itself is hosted.

As an example, you can view the policy file used by ArcGIS Online: http://services.arcgisonline.com/clientaccesspolicy.xml. Save this file into your wwwroot folder and test.

Another thing is Firewall settings which might block 6080 port requests coming. Either set the Firewall to allow 6080 port requests to go through or use Web Adaptor and configure it to use port 80. You can reach the application itself, so the problem is with ArcGIS Server services rather than with the web application itself.

Thank you very much Alexey for the very informative answer.

This is what surprises me the most:

�?� I have the clientaccesspolicy.xml and crossdomain.xml in both machines (host and client)
�?� The firewall is off in both machines

[ATTACH=CONFIG]24705[/ATTACH], [ATTACH=CONFIG]24706[/ATTACH]

Nevertheless, the web application can�??t be accessed from the clients�?? machines and ends up only with the interface without displaying anything. Meanwhile I could access the web application built on the ADF web application from clients' machines.

[ATTACH=CONFIG]24707[/ATTACH]

What other issues should I consider?

Best

Jamal

Re: The web application can�??t be accessed from other machine,

RichardWatson — Mon, 27 May 2013 09:27:26 GMT

I'd run Fiddler and examine the underlying request/response.

Re: The web application can�??t be accessed from other machine,

Anonymous User — Mon, 27 May 2013 11:38:23 GMT

Original User: tereshenkov

I agree with Richard. First check in the SL Builder what do you have in your application (what services and where they come from) and then check what you actually get in the web browser on the client. Maybe there is something wrong with the SL app itself. Test creating a new application with the Builder and try to add an ArcGIS Server service and see if you can reach the server machine at all.

Re: The web application can�??t be accessed from other machine,

JamalNUMAN — Mon, 27 May 2013 17:05:52 GMT

I agree with Richard. First check in the SL Builder what do you have in your application (what services and where they come from) and then check what you actually get in the web browser on the client. Maybe there is something wrong with the SL app itself. Test creating a new application with the Builder and try to add an ArcGIS Server service and see if you can reach the server machine at all.

Many thanks Alexey and Richard for the help,

I tried the fiddler. Please, have a look on what I got:

[ATTACH=CONFIG]24714[/ATTACH]

What might this indicate for?

The issue that the Silverlight works fine on the host machine but fails to do so on the client. Please, have a look on the screenshot below:

[ATTACH=CONFIG]24715[/ATTACH]

Also, the service can be accessed from arcgis server manager and arcgis JavaScript API

[ATTACH=CONFIG]24716[/ATTACH]

Re: The web application can�??t be accessed from other machine,

RichardWatson — Mon, 27 May 2013 17:11:25 GMT

I think you need to ignore the 404 related to favicon.ico:

http://en.wikipedia.org/wiki/Favicon

Re: The web application can�??t be accessed from other machine,

Anonymous User — Mon, 27 May 2013 17:15:47 GMT

Original User: rlwatson

Can you post the entire Fiddler capture?

Re: The web application can�??t be accessed from other machine,

Anonymous User — Mon, 27 May 2013 17:22:25 GMT

Original User: Jamal432@gmail.com

I think you need to ignore the 404 related to favicon.ico:

http://en.wikipedia.org/wiki/Favicon

Then how about this:

[ATTACH=CONFIG]24717[/ATTACH]

What might this refer to?

Re: The web application can�??t be accessed from other machine,

RichardWatson — Mon, 27 May 2013 17:26:10 GMT

Refresh the page bypassing the browser cache:

http://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache

Re: The web application can�??t be accessed from other machine,

Anonymous User — Mon, 27 May 2013 17:43:11 GMT

Original User: Jamal432@gmail.com

Refresh the page bypassing the browser cache:

http://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache

Many thanks Richard for the prompt help,

I tried bypassing the browser cache of IE, Firefox and Google chrome but still the Silverlight isn�??t able to display the maps.

What other options may I still have?

Re: The web application can�??t be accessed from other machine,

RichardWatson — Mon, 27 May 2013 18:12:55 GMT

Clear your browser cache, capture the session in Fiddler, and then post the Fiddler session. If you can't post the session to the forum then post it cloud storage, e.g. DropBox, SkyDrive, etc., and post the link here.

Re: The web application can�??t be accessed from other machine,

Anonymous User — Mon, 27 May 2013 19:50:43 GMT

Original User: Jamal432@gmail.com

Clear your browser cache, capture the session in Fiddler, and then post the Fiddler session. If you can't post the session to the forum then post it cloud storage, e.g. DropBox, SkyDrive, etc., and post the link here.

Very much appreciated Richard for the help,

I could figure it out now with fiddler! The issue is related to the source of the service.

The url of the services is set to be:

http://localhost:6080/arcgis/rest/services//T5/MapServer

and thus as the client starts:
http://jamal-pc/Apps/T5/

the Silverlight does start but with no data (service) as it will look for the data from his/her machine (localhost).

[ATTACH=CONFIG]24719[/ATTACH]

The issue now is how the services (url) in the silverlight web application can be re-directed

From:
http://localhost:6080/arcgis/rest/services//T5/MapServer

to:
http://Jamal-pc:6080/arcgis/rest/services//T5/MapServer

[ATTACH=CONFIG]24720[/ATTACH], [ATTACH=CONFIG]24721[/ATTACH]

Re: The web application can�??t be accessed from other machine,

RichardWatson — Mon, 27 May 2013 20:32:48 GMT

I am glad that you have made some progress.

Unfortunately, I have not used the Silverlight viewer application so I cannot speak to how it works. It seems to be some type of configuration issue but I know that you already know that:)

Perhaps someone in the ArcGIS for Viewer Silverlight forum can help you.

Re: The web application can�??t be accessed from other machine,

Anonymous User — Mon, 27 May 2013 20:37:59 GMT

Original User: Jamal432@gmail.com

I am glad that you have made some progress.

Unfortunately, I have not used the Silverlight viewer application so I cannot speak to how it works. It seems to be some type of configuration issue but I know that you already know that:)

Perhaps someone in the ArcGIS for Viewer Silverlight forum can help you.

Many thanks Richard. Your help is behind the progress that took place.

Hope an expert can advise in how to re-direct the service url or otherwise I�??ll be creating it again from scratch

Best

Jamal

Re: The web application can�??t be accessed from other machine,

AlexeyTereshenkov — Tue, 28 May 2013 05:00:07 GMT

Jamal, you can update the URLs used for your services by editing a Map.xml file in any text editor. This file is located in the C:\inetpub\wwwroot\Apps\%AppName%\Config when using the default folder. I am sure you will find out where it is if you are using a non-default path. Just run find and replace in the text editor to change the localhost for the PC name, restart web browser and clear its cache and you should be good to go.

Re: The web application can�??t be accessed from other machine,

Anonymous User — Wed, 29 May 2013 20:00:20 GMT

Original User: Jamal432@gmail.com

Jamal, you can update the URLs used for your services by editing a Map.xml file in any text editor. This file is located in the C:\inetpub\wwwroot\Apps\%AppName%\Config when using the default folder. I am sure you will find out where it is if you are using a non-default path. Just run find and replace in the text editor to change the localhost for the PC name, restart web browser and clear its cache and you should be good to go.

Man thanks Alexey for the answer. This is very helpful

Best

Jamal