topic Re: Web Adaptor - unable to access REST service in ArcGIS Enterprise Questions

Web Adaptor - unable to access REST service

PaulHedlund — Tue, 24 Jul 2012 14:44:40 GMT

I get this error when using the new REST service link after installing the ArcGIS Web Adaptor (See attached).

Re: Web Adaptor - unable to access REST service

PaulHedlund — Wed, 25 Jul 2012 17:58:40 GMT

Further details:

I installed/uninstalled the Web Adaptor a few times (IIS version).

I followed the unregister direction from this post:
http://forums.arcgis.com/threads/62254-Unregister-a-Web-Adaptor?highlight=web+adaptor

During installation the web adaptor will direct me to a page for configuration. However, I got some 500.19 error (see attached). I was able to fix this by removing the configSections of the web.config file for the Web Adaptor. This was based on some online posts saying something is happening between .NET 2.0 applications and .NET 4.0 applications. My site is using only a 4.0 application so I am not sure why I got this error.

However, I still get the error from the first post.

I also tried a command line install and got a different error (see attached).

I am not sure if something is not unregistering in the registry or a .NET 2.0/4.0 problem.

Re: Web Adaptor - unable to access REST service

BubbaHey — Thu, 26 Jul 2012 11:01:18 GMT

What security are you using? I've seen problems when using Web Tier Authentication

Re: Web Adaptor - unable to access REST service

harleypowers_parks — Sat, 18 Aug 2012 00:34:14 GMT

having a similar issue with the webadaptor. what was your solution.
did you try changing the webadaptor to 2.0 .net?
this artical suggest that:
http://support.esri.com/en/knowledgebase/techarticles/detail/40441

which is not really fair, since the documents say.. 3.5 .net

Re: Web Adaptor - unable to access REST service

BubbaHey — Mon, 20 Aug 2012 11:24:13 GMT

Haley, I've seen that work. Agree 3.5 should work, don't know what the issue is. I know some of the developers read this forum, maybe they can chime in?

Re: Web Adaptor - unable to access REST service

CattyannCampbell — Wed, 22 Aug 2012 19:28:00 GMT

I used to be able to access my rest service list via any browser now I can't
just access the list w/out password not sure why this changed. I was wondering if anyone else has noticed this behavior. How do I put it back the old way it seems that my other apps are having issues acessing the rest services as well.

Re: Web Adaptor - unable to access REST service

JanieGoddard — Tue, 16 Jul 2013 15:59:48 GMT

Hi,
We have been up on 10.1 for one week with everything running just fine. This morning the web services were all locked. They had all been unlocked. I'm not sure what would cause everything to be locked. There was one error in the log stating that we had reached the maximum number of connections to our instance. The information I found said we had too many connection to the gdb on the ArcSDE 10.0. We had created two additional web services late yesterday afternoon.
I had to change the web services all to public again and everything worked just fine now. I also couldn't see my rest services without logging in.
My server setup:

ArcGIS for Server 10.1 sp1
ArcGIS for Desktop 10.1
Windows 2008 R2
Web Adapter installed with Admin access through web adapter enabled (no shared key configured)
Cross domain policy installed.
The database was successfully added to the Data Store.
The Authentication Tier is GIS Server.
Token settings are at the defaults of 60 minutes and 1 day for long.
Anyone have an idea why this would happen?
Thanks, Janie

Re: Web Adaptor - unable to access REST service

BubbaHey — Tue, 16 Jul 2013 17:04:43 GMT

Janie, there is a bug that may apply here. Let me see if I can find it

Re: Web Adaptor - unable to access REST service

ThomasMontefusco — Tue, 16 Jul 2013 17:11:38 GMT

I believe Bubba is referring to

NIM090171 Shutting down and restarting the ArcGIS Server Service when using the IIS and Java web adaptors can cause the REST handler on the restarted node to lose all principals, specifically esriEveryone at the root level, forcing users to log in for every request.

This is fixed in 10.2

Re: Web Adaptor - unable to access REST service

JanieGoddard — Tue, 16 Jul 2013 17:29:55 GMT

Hi Tom,
I didn't know the web adaptor was Java. But we didn't shutdown ArcGIS Server yesterday to our knowledge.
So how often can we expect this to happen?
Any idea as to when 10.2 comes out?
Thanks,
Janie

Re: Web Adaptor - unable to access REST service

JanieGoddard — Tue, 16 Jul 2013 17:35:45 GMT

Hi Tom,
Our Web Adaptor is on our Enterprise Server. The ArcGIS Server is of course on another internal server. About once a month, our network folks reset the network. That used to cause all the services to go to unstarted status on ArcGIS Server 10.0. Do you think this would cause the problem?
Thanks,
Janie

Re: Web Adaptor - unable to access REST service

JanieGoddard — Tue, 16 Jul 2013 17:50:11 GMT

Hi Tom,
Do you think the network guys reseting the network would be NIM090245?
04/12/13 �?? An issue exists in ArcGIS for Server where a network analysis service does not reconnect to the ArcSDE database containing the network dataset after unexpected loss of connection. (Patch Available)
Product(s) Affected: ArcGIS for Server, ArcSDE
Version: 10.1 SP1
Bug ID's: NIM090245 - Network service does not automatically reconnect to stale ArcSDE servers.
Knowledge Base Article: N/A
Patch: Released 04/12/13 http://support.esri.com/en/downloads/patches-servicepacks/view/productid/66/metaid/1973
Thanks,
Janie

Re: Web Adaptor - unable to access REST service

JanieGoddard — Tue, 16 Jul 2013 20:12:49 GMT

Bubba,
You can answer also. I'm not excluding you from the discussion.
I was just answering Tom.
Thanks,
Janie

Re: Web Adaptor - unable to access REST service

BubbaHey — Mon, 29 Jul 2013 17:21:08 GMT

I think so. and I believe NIM090245 is fixed in 10.2