topic Re: What might cause the services to stop as the machine restarts? in ArcGIS Enterprise Questions

What might cause the services to stop as the machine restarts?

JamalNUMAN — Thu, 12 Dec 2013 09:09:15 GMT

What might cause the services to stop as the machine restarts?

I???m wondering why the services stop as the machine restarts. Sometimes, we are forced to restart the server machine which affects the services to stop

[ATTACH=CONFIG]29809[/ATTACH]

What might be the issue here?

Thank you

Best

Jamal

Re: What might cause the services to stop as the machine restarts?

NidhinKarthikeyan — Thu, 12 Dec 2013 09:49:18 GMT

Did you find any entries in the log file. Make sure that 'Restart this service automatically whenever ArcGIS Server restarts' checkbox is checked under Map Service Properties.

In Windows Services panel, assign 'Startup Type' for 'ArcGIS Server Object Manager' to 'Automatic (Delayed Start)'

You can also create batch file that can be used to restart the Map Service.

Re: What might cause the services to stop as the machine restarts?

NidhinKarthikeyan — Thu, 12 Dec 2013 10:02:41 GMT

Take a look at this forum post:
http://forums.arcgis.com/threads/22637-ArcGIS-Server-10-services-not-starting

Re: What might cause the services to stop as the machine restarts?

JustinRodriguez — Thu, 12 Dec 2013 15:56:45 GMT

Hello Jamal,

If you restart the machine, the services will stop. It will also take some time for them to come up. You can see the services as 'arcsoc.exe' in the task manager listed running under the Arcgis Server Service account. Unless you can give a little more detail as to what the problem is, I would say that this sounds like it could be expected behavior. Please let me know if I can assist you any further. Thanks-

Justin

What might cause the services to stop as the machine restarts?

I�??m wondering why the services stop as the machine restarts. Sometimes, we are forced to restart the server machine which affects the services to stop

[ATTACH=CONFIG]29809[/ATTACH]

What might be the issue here?

Thank you

Best

Jamal

Re: What might cause the services to stop as the machine restarts?

JamalNUMAN — Thu, 12 Dec 2013 17:20:14 GMT

Hello Jamal,

If you restart the machine, the services will stop. It will also take some time for them to come up. You can see the services as 'arcsoc.exe' in the task manager listed running under the Arcgis Server Service account. Unless you can give a little more detail as to what the problem is, I would say that this sounds like it could be expected behavior. Please let me know if I can assist you any further. Thanks-

Justin

Many thanks Nidhin and Justin for the help,

1. The �??start up type�?� of the ArcGIS Server is �??Automatic Delayed Start�?�

[ATTACH=CONFIG]29832[/ATTACH]

2. I couldn�??t figure out from where to check the �??Restart this service automatically whenever ArcGIS Server restarts�?� option

3. If the reboot cause the services to stop then how much time do the services need to come up? Or do we still need to start them manually?

I noticed that, sometimes, if I reboot the machine for the second time then services comes up started. Is this an expected behavior?

Re: What might cause the services to stop as the machine restarts?

JustinRodriguez — Thu, 12 Dec 2013 17:28:55 GMT

Hello again,

Automatic Delayed Start is the default setting, and should be fine.

I am not sure why you would need to start the service again. I suspect everything is working fine, but it is hard for me to say for sure.

May I ask why you are rebooting your server so often? It seems like that is a strange workflow for an enterprise product. Is there any way you can simply not reboot as often?

The reason I ask is, simply restarting the service once after reboot only takes a few seconds. If you can reduce the amount of reboots, the issue might not be that big of a deal to begin with.

What operating system are you using?

Thank you very much-

Justin

Many thanks Nidhin and Justin for the help,

1. The �??start up type�?� of the ArcGIS Server is �??Automatic Delayed Start�?�

[ATTACH=CONFIG]29832[/ATTACH]

2. I couldn�??t figure out from where to check the �??Restart this service automatically whenever ArcGIS Server restarts�?� option

3. If the reboot cause the services to stop then how much time do the services need to come up? Or do we still need to start them manually?

I noticed that, sometimes, if I reboot the machine for the second time then services comes up started. Is this an expected behavior?

Re: What might cause the services to stop as the machine restarts?

NidhinKarthikeyan — Thu, 12 Dec 2013 18:01:13 GMT

I couldn�??t figure out from where to check the �??Restart this service automatically whenever ArcGIS Server restarts�?� option

You can find it in 'Map Service Properties'.

Re: What might cause the services to stop as the machine restarts?

JamalNUMAN — Thu, 12 Dec 2013 19:54:49 GMT

Hello again,

Automatic Delayed Start is the default setting, and should be fine.

I am not sure why you would need to start the service again. I suspect everything is working fine, but it is hard for me to say for sure.

May I ask why you are rebooting your server so often? It seems like that is a strange workflow for an enterprise product. Is there any way you can simply not reboot as often?

The reason I ask is, simply restarting the service once after reboot only takes a few seconds. If you can reduce the amount of reboots, the issue might not be that big of a deal to begin with.

What operating system are you using?

Thank you very much-

Justin

Many thanks Justin for the prompt answer,

As you know, it is very common to restart the server machine for multiple reasons. My point here is not whether I do reboot the sever machine so often or not, the issue here is that, sometimes, if the machine reboots, the services are found in a stop mode.

That was my point.

Re: What might cause the services to stop as the machine restarts?

JamalNUMAN — Thu, 12 Dec 2013 19:58:11 GMT

You can find it in 'Map Service Properties'.

Thanks Nidhin,

Could you please provide a screenshot? Or do you mean the one on the screenshot below?

[ATTACH=CONFIG]29838[/ATTACH]

Re: What might cause the services to stop as the machine restarts?

WilliamCraft — Thu, 12 Dec 2013 22:44:55 GMT

What is the underlying source data storage type for the services? RDBMS, FGDB, or something else?

If RDBMS, is it Oracle or SQL Server?

Are your data sources or enterprise geodatabase on the same machine as ArcGIS for Server?

When the services appear to not be started, is it always ALL of them or only a specific set of them?

When the services appear to not be started, what happens when you manually try to start them?

What OS are you using?

Re: What might cause the services to stop as the machine restarts?

LeoDonahue — Fri, 13 Dec 2013 12:52:08 GMT

What might cause the services to stop as the machine restarts?
Jamal

Good question Jamal.

It happens to us occasionally. In my environment, I have several virtual machines at play with one single map service. SDE, Web Server, ArcGIS Server(s). When it happens to us, my guess is that it is a result of server patching and not starting the virtual machines up in the correct order.

If your environment is distributed, then start the database, then ArcGIS Server(s) then your web server.

If your environment is all on a single server, then I would ask whoever manages your servers what they did recently. Very rarely we have problems with the SDE machine where the SQL Server service starts, but not the Agent (and that is bad because backups don't run). I suspect that problem is related to all of the server monitoring software that our data center installs, but I can't prove it.

Re: What might cause the services to stop as the machine restarts?

JamalNUMAN — Sat, 14 Dec 2013 20:42:05 GMT

Good question Jamal.

It happens to us occasionally. In my environment, I have several virtual machines at play with one single map service. SDE, Web Server, ArcGIS Server(s). When it happens to us, my guess is that it is a result of server patching and not starting the virtual machines up in the correct order.

If your environment is distributed, then start the database, then ArcGIS Server(s) then your web server.

If your environment is all on a single server, then I would ask whoever manages your servers what they did recently. Very rarely we have problems with the SDE machine where the SQL Server service starts, but not the Agent (and that is bad because backups don't run). I suspect that problem is related to all of the server monitoring software that our data center installs, but I can't prove it.

Many thanks William and Leo for the help,

In my environment:

1. The source data of the services is file geodatabase
2. The ArcGIS Server and the file geodatabase are in the same server machine
3. The OS is Windows server 2012
4. When the serve machine reboots, ALL the services are found in stop mode

Let me just demonstrate why the server machine reboots very often. In winter, it is very common in our city to have electricity cut. Despite the fact that we have UPS that can serve up to half an hour in the best case, the server shuts down. Therefore, we need to start it to find out that services are in stop mode.

My point here is why as the machine reboots then the services are found in stop mode. What is the reason behind this behavior? Is there a way to have the services in start mode as the machine reboots?

Re: What might cause the services to stop as the machine restarts?

WilliamCraft — Sun, 15 Dec 2013 00:58:02 GMT

If you're able to connect to AGS in ArcCatalog or in Server Manager alright (which, from your screenshots it appears as such), then in my mind the "SOM" or the ArcGIS Server service is running just fine. That being said, I think the only reason a service might stop or never start is if there is an issue connecting to the underlying data sources. Since your data sources are file geodatabases local to the server, it's hard to believe that would be an issue but you never know. Can you check your ArcGIS Server log to see if there are any errors that might point to an issue? Can you also check your Windows Event Viewer for problems right after the machine boots up?

Re: What might cause the services to stop as the machine restarts?

JamalNUMAN — Sun, 15 Dec 2013 11:01:30 GMT

If you're able to connect to AGS in ArcCatalog or in Server Manager alright (which, from your screenshots it appears as such), then in my mind the "SOM" or the ArcGIS Server service is running just fine. That being said, I think the only reason a service might stop or never start is if there is an issue connecting to the underlying data sources. Since your data sources are file geodatabases local to the server, it's hard to believe that would be an issue but you never know. Can you check your ArcGIS Server log to see if there are any errors that might point to an issue? Can you also check your Windows Event Viewer for problems right after the machine boots up?

Thanks William,

It happens, sometimes, that if I stop the �??ArcGIS Server�?� and restart it then all the services start but after CONSIDERABLE TIME (not immediately) as Justin has already indicated.

[ATTACH=CONFIG]29891[/ATTACH]

What might be the explanation for this? Why does the ArcGIS server consume much of time to start services?

Re: What might cause the services to stop as the machine restarts?

WilliamCraft — Sun, 15 Dec 2013 12:53:40 GMT

I don't think anyone really knows; hence the length of this thread. I will reiterate my questions...

Can you check your ArcGIS Server log to see if there are any errors that might point to an issue?

Can you also check your Windows Event Viewer for problems right after the machine boots up?

Re: What might cause the services to stop as the machine restarts?

JamalNUMAN — Mon, 16 Dec 2013 06:00:32 GMT

I don't think anyone really knows; hence the length of this thread. I will reiterate my questions...

Can you check your ArcGIS Server log to see if there are any errors that might point to an issue?

Can you also check your Windows Event Viewer for problems right after the machine boots up?

Thanks William

I�??ll be checking the logs of ArcGIS Server and Windows the next time I get this problem

[ATTACH=CONFIG]29901[/ATTACH]

Re: What might cause the services to stop as the machine restarts?

WilliamCraft — Mon, 16 Dec 2013 11:05:22 GMT

Thanks William

I�??ll be checking the logs of ArcGIS Server and Windows the next time I get this problem

[ATTACH=CONFIG]29901[/ATTACH]

From the looks of your screenshot for ArcGIS Server Manager, you will most likely need to change the logging level filter to ERROR or somehting more granular to see the issues. Make sure you've set the logging level to actually record at ERROR level or better. Good luck!

Re: What might cause the services to stop as the machine restarts?

JamalNUMAN — Mon, 16 Dec 2013 11:26:45 GMT

From the looks of your screenshot for ArcGIS Server Manager, you will most likely need to change the logging level filter to ERROR or somehting more granular to see the issues. Make sure you've set the logging level to actually record at ERROR level or better. Good luck!

Many thanks William for the prompt help,

Seems not to have �??error�?� option in the �??log level�?� as shown in the screenshot below. However, some messages are provided.

[ATTACH=CONFIG]29905[/ATTACH], [ATTACH=CONFIG]29906[/ATTACH]

What these messages might indicate for? I can�??t see that they are helpful.

Re: What might cause the services to stop as the machine restarts?

WilliamCraft — Mon, 16 Dec 2013 11:43:41 GMT

Can you check c:\arcgisserver\logs\JAMAL-SONY\errorreports to see if an error report was produced per the messages in the log?

Re: What might cause the services to stop as the machine restarts?

JamalNUMAN — Mon, 16 Dec 2013 19:56:32 GMT

Can you check c:\arcgisserver\logs\JAMAL-SONY\errorreports to see if an error report was produced per the messages in the log?

Thanks William,

The errorreports folder is empty

[ATTACH=CONFIG]29923[/ATTACH]

Best

Jamal