topic Updated Server/Web Adaptor, Services Don't Appear in Web Maps in ArcGIS Enterprise Questions

Updated Server/Web Adaptor, Services Don't Appear in Web Maps

MKF62 — Tue, 28 May 2019 14:06:04 GMT

I just updated our AGS and Web Adaptor (IIS) from 10.6 to 10.7. All of our web maps do not show any of our services and I can't figure out why.

I can access the rest services page from both our web adaptor and the server machine.
I can login to manager from our server machine and a non-server machine but using a specific URL instead of the web adaptor URL because we disabled admin access from the web adaptor.
All services are running. I have attempted to restart the entire server and no change.
We have a self-signed certificate but I don't think that should matter (we're working on getting a CA certificate) as that's what we were doing on 10.6 as well.
I have validated the databases in manager.
I have entered the new keycodes in desktop to make my SDE databases accessible.
We are not using Portal.
We had to do a silent install of the web adaptor and it was successful. We went through the setup program for AGS.
The service I am testing with is a public service, but none of the secure ones work either.
We upgraded AGS before upgrading the web adaptor. We uninstalled the 10.6 web adaptor before upgrading it to 10.7
Ran "Repair" on the installation which prompted me to build a new site (I had tried to restore after I couldn't get into manager anymore and it failed, so when I ran the repair I assume that's why it had me build a new site). I did that and it loaded up all my stuff probably because I didn't delete the arcgisserver directory before making the new site. I was able to access manager again.

EDIT: So it looks like when I go to my rest service and look at the map service layers, nothing shows up, which would explain why I can't see anything on the web maps. How do I fix this? My Server Account has full permissions to everything.

Really need some guidance here.

Re: Updated Server/Web Adaptor, Services Don't Appear in Web Maps

JakeSkinner — Tue, 28 May 2019 16:22:08 GMT

Hey Molley,

Did you create a backup of ArcGIS Server before performing the upgrade?
Are you able to publish new services successfully?

Re: Updated Server/Web Adaptor, Services Don't Appear in Web Maps

mchristmas5mchristmas5 — Tue, 28 May 2019 19:24:42 GMT

Have made sure your service url in your webmap are not difference pointing to a different folder name? for example https://arcgis/rest/services/10.7/mapserver for example Have you tried publishing a dummy layer to see if you can see it when you pointed into your web application? Have you restarted IIS?

Re: Updated Server/Web Adaptor, Services Don't Appear in Web Maps

MKF62 — Wed, 29 May 2019 13:35:18 GMT

I did do a backup/restore, but the restore failed, so what I did was run "Repair" on the ArcGIS Server program, once I did that, I was prompted to build a new site. I created the new site without having deleted my arcgisserver folder so the new site maintained all my services/users/roles (I think that's why, not 100% on that). When I created my new site, the connection with the web adaptor disappeared obviously, so I re-configured that and my services started showing up again. I'm really not sure what went wrong to begin with, but I'm happy it's working now!

Re: Updated Server/Web Adaptor, Services Don't Appear in Web Maps

MKF62 — Wed, 29 May 2019 13:42:39 GMT

I didn't change any of the directories where the services reside, so all the URLs should be fine (10.x is not included in any rest service URLs). I didn't end up needing to test the dummy layer, but thanks for the suggestion. I ended up doing this: