topic Unable to acces map service on iphone in ArcGIS Enterprise Questions

Unable to acces map service on iphone

YosefBodovski — Mon, 14 Sep 2015 17:35:42 GMT

I have created ArcGIS online web application which works fine on my desktop. However the map service is not loading when I try to access it on my iphone . This map service is currently on our local Arc Server and has the Mobile Data Access capability checked. Any ideas? Thanks!

Re: Unable to acces map service on iphone

ChrisSmith7 — Mon, 14 Sep 2015 19:01:25 GMT

We'll probably need some more details to better assist... Are you trying to access from the internet or through your local network?

Re: Unable to acces map service on iphone

YosefBodovski — Mon, 14 Sep 2015 19:59:52 GMT

I am trying to access this application from the internet, on our local network it works just fine. There is no firewall or any other restrictions. My smartphone is able to load basemap and general structure if the app, but I can't see the map itself, that's why I assume this is an issue with the service. I checked the Mobile Data Access option and restarted the service, but it didn't help. Thanks for your help

Re: Unable to acces map service on iphone

ChrisSmith7 — Mon, 14 Sep 2015 20:03:52 GMT

Can you access the service through a desktop machine outside of your local network? E.g.:

https://yourGISserver.geosolinc.com/arcgis/rest/services/base_services/myService/MapServer

If you can access the service outside of your network on a desktop machine, try the same link in your phone.

Re: Unable to acces map service on iphone

YosefBodovski — Mon, 14 Sep 2015 20:11:49 GMT

I'll try it later today

Re: Unable to acces map service on iphone

ChrisSmith7 — Mon, 14 Sep 2015 20:19:46 GMT

You could also quickly check using something like:

Down For Everyone Or Just Me -> Check if your website is down or up?

This way, you can at least better narrow the issue and learn whether or not the server is accessible, period, on the internet, or if it's just problem on the mobile device.

Re: Unable to acces map service on iphone

YosefBodovski — Mon, 14 Sep 2015 20:25:06 GMT

It says the site works fine. I'll double check it again at home, but it looks like this is just a mobile device problem

Re: Unable to acces map service on iphone

ChrisSmith7 — Mon, 14 Sep 2015 20:32:52 GMT

Possibly - especially if it's loading everything else except the service. I have run into issues in the past when displaying mixed content, just an FYI.

We had every intention on adding an SSL to the GIS server before deployment, but, while testing, we had to override IE's setting to allow mixed content on a desktop machine (the map service wouldn't load). Chrome was not affected - it displayed well, but testing in Safari on iOS suffered the same issue as IE, until we pushed the SSL and the service displayed.

Re: Unable to acces map service on iphone

YosefBodovski — Mon, 14 Sep 2015 20:51:41 GMT

Is it possible for me to do it?

Re: Unable to acces map service on iphone

ChrisSmith7 — Mon, 14 Sep 2015 20:57:26 GMT

If this indeed turns-out to be your issue, I'm afraid I do not believe this is possible, at least with iOS Safari. You would need to make the parent page unsecured, or add an ssl to the GIS server.