topic Re: Cannot register folder in ArcGIS Enterprise Questions

Cannot register folder

MKF62 — Thu, 01 Nov 2018 15:17:14 GMT

Using AGS 10.6

I've read a lot of GeoNet posts on this but I'm still running into issues. I'm sure it has something to do with permissions but I'm using the same domain account for ArcGIS Server Account and an administrator with full control on my publishing machine.

First, the publishing machine and the server machine are not the same machine. Publishing machine is the regular old computer where I publish services through ArcGIS Desktop. AGS is on a server I connect to remotely. I have successfully registered SDE geodatabases with database authentication with the server so I'm not sure if firewalls are a problem?

After running lusrmgr.msc on my publishing machine, I can see my domain user in the Administrator group.

I am trying to access folders in the 😧 drive, so I check that the administrator group has full control there. Note I have also checked that the administrator group also has full control over the exact folder I want to register; it does.

The ArcGIS Server Account has been configured with the same domain. I am logged into the server machine as this user also:

This is how I'm trying to register the folder from Desktop:

I do not have a 😧 drive on the server machine, could that be the issue? I only have a C: drive. Do I need to use a UNC path (if so, do you have an example of what it would be? I've never used one before)?

Error I get:

Re: Cannot register folder

JonathanQuinn — Thu, 01 Nov 2018 16:24:07 GMT

The Server account/machine needs write access to the location set for the Server path. You can try a few things:

1) Create the path on the Server machine and copy the contents of the directory on your machine into the new directory. Server will be able to access the path on it's own machine now.

2) Use a UNC share. Share the directory on your machine, then update all paths within your script, (f this is a continuation of the MXD thread), to point to the share. Give the account running the Server service access to the share.

3) Copy the data to the Server during publishing time by not registering the folder. This is really only useful if the data/resources is static and won't change.

Re: Cannot register folder

JakeSkinner — Thu, 01 Nov 2018 16:27:09 GMT

Hi Molly,

Since the 😧 drive is on another machine from where ArcGIS Server is installed you need to specify a UNC path as you mentioned. It would be something like this:

\\gis1\GIS_Testing\HabitatDbase\PrintTesting

gis1 is the name of the server. You will want to make sure the GIS_Testing folder is shared on the other server. If you right-click on the folder > Properties > Sharing tab it should state whether it's shared or not, and if it is, it will provide the UNC path.

Re: Cannot register folder

MKF62 — Thu, 01 Nov 2018 17:17:23 GMT

Hm, I tried your solution but maybe it's a user problem as it still can't connect. The HHSDC42 is my "device name" or name of the publishing machine.

Re: Cannot register folder

MKF62 — Thu, 01 Nov 2018 17:26:30 GMT

For method #2, when you say "Give the account running the Server service access to the share" - that would be the ArcGIS Server Account that I have set up as a domain user, correct? So "UTK\mfoley10" ? See my reply to Jake Skinner below...I couldn't get that to work.

Alternatively, I was able to make method #1 work. I just would like to understand method #2 better for my own edification. Thanks for your help!

Re: Cannot register folder

MichaelVolz — Thu, 01 Nov 2018 17:34:21 GMT

I think you can use the D-drive location for the where you are publishing from as you had it in the first screen shot, but then use the unc path for the Server folder path as you have it for the Server folder path in your second screen shot.

Re: Cannot register folder

JakeSkinner — Thu, 01 Nov 2018 17:39:16 GMT

Right-click on the GIS_Testing folder and select the Security tab. I saw that the UTK\mfoley10 is added to Administrators, but try adding it again outside of this group and grant full privileges.

Also, can you double-check the ArcGIS Server service is using the UTK\mfoley10 account by going to Start > Services. It should be listed under the Log On As column:

Re: Cannot register folder

MKF62 — Thu, 01 Nov 2018 17:40:11 GMT

Thanks for the suggestion but that didn't work for me.

Re: Cannot register folder

MKF62 — Thu, 01 Nov 2018 17:47:12 GMT

Alright, on publishing machine I've added myself as a user to GIS_Testing

On server machine, I appear to be the "logged on" user:

Re: Cannot register folder

JonathanQuinn — Thu, 01 Nov 2018 19:18:01 GMT

When you're RDP'ed into the Server machine as your account, can you reach the share in Windows Explorer?

Re: Cannot register folder

MKF62 — Thu, 01 Nov 2018 19:42:00 GMT

It does not appear so. I do not see HHSDC42 in the computers listed in the Network. I could share my local files with the RDP before I log in, making the file located at \\tsclient\D\GIS_Testing\HabitatDbase\PrintTesting but I don't think that's what you're looking for.

Re: Cannot register folder

JonathanQuinn — Thu, 01 Nov 2018 21:33:03 GMT

Hm, so can you ping HHSDC42 from your Server machine? Can you run the hostname command on your publishing machine and see what machine name is returned?

Can you try to share a folder on the Server machine and see if you can reach it from your publishing machine?

Re: Cannot register folder

MKF62 — Fri, 02 Nov 2018 12:34:24 GMT

Cannot ping the hostname from the RDP ("ping HHSDC42") but I did try to ping the IP address of the publishing machine and that gave me something back. The hostname command on the publishing machine does respond with HHSDC42.

When I ping the server machine from the publishing machine by hostname, I get a lot of "Request timed out" responses.

I cannot see a folder I shared on the server machine to my publishing machine. I have checked that both computers are on the same network and that network sharing for the domain profile is switched on for both machines. I think here in lies the problem - they are both on the same network but network discovery for the domain is turned off on the server. This is strange because in Windows Explorer under the Network heading I can see other computers listed there... I have attempted to change the network sharing properties, but every time I save changes, it switches back to off for the domain profile. I'm going to ask my Network guy when he gets back in town about this and see if he can help me figure it out (I really don't know much about our network or how it's all set up, I work for a massive organization so it's maybe more complicated than a typical network setup).

Re: Cannot register folder

JonathanQuinn — Fri, 02 Nov 2018 16:19:41 GMT

What happens if you run nslookup <ip of publishing machine>‍‍‍ from the Server machine?

This does sound like something your IT staff is better equipped to deal with.

Re: Cannot register folder

MKF62 — Fri, 02 Nov 2018 17:35:22 GMT

I get something like this:

Server: xxx.domain.xxx (never seen the name of this server before)

Address: IP address of the DNS server

Name: NameOfPersonInThisPositionBeforeMe.ag.domain.xxx

Address: My IP address