topic unable to connect to... in ArcGIS Enterprise Questions

unable to connect to...

DaveTenney — Sat, 01 Oct 2016 04:35:22 GMT

All,

not really how i wanted to start my weekend, see below...

so all my arcsocs are still running in the task manager, but i cannot connect to that server in arcmap nor can i access the manager website. this happened out of nowhere, i have no explanation for this...which seems to be the growing theme for most our issues with ESRI.

can anyone help or any input on the matter?

thanks

Dave

Server and WebAdaptor for 10.2.2

Re: unable to connect to...

JayantaPoddar — Mon, 03 Oct 2016 08:12:19 GMT

Check if the "ArcGIS Server" service is running in the machine hosting the ArcGIS Server. Start it in case it's not running. Check the antivirus if the above service starts and stops immediately.

In case the above service is running,

If you have installed web-adaptor, do not use any port # with it.

When administrative access through web-adaptor is disabled,

- To create a server connection in ArcGIS for Desktop, use the URL format http://gisserver.domain.com:6080/arcgis

- To access Manager, use the URL format http://gisserver.domain.com:6080/arcgis/manager

But when administrative access through web-adaptor is enabled,

- To create a server connection in ArcGIS for Desktop, use the URL format http://webadaptor.domain.com/<WebAdaptorName>

- To access Manager, use the URL format http://webadaptor.domain.com/<WebAdaptorName>/manager

Re: unable to connect to...

JonathanQuinn — Mon, 03 Oct 2016 16:31:49 GMT

If you opened ArcGIS Server Manager on the machine where ArcGIS Server is installed, are you able to reach it successfully? Can you also reach the Admin API on the machine as well?

Re: unable to connect to...

DaveTenney — Mon, 03 Oct 2016 16:49:29 GMT

So the server instance has been setup and running for almost 2years with only the usual issues...

1) we installed the ESRI 2016 security patch

a) found that the patch was doing more harm than good

b) removed the patch

2) Cannot access the saved gis server connection in desktop

3) Cannot create new connection to gis server

3) Cannot access the Manager site for the instance of serve

3) We CAN however access the admin site for the instance of server

not sure if this was caused due to the removal of the patch or something else.

Dave

Re: unable to connect to...

JonathanQuinn — Mon, 03 Oct 2016 16:54:49 GMT

Can you take a look at the network traffic using Fiddler or the Dev tools in your browser when connecting to Manager? I would think you'll be seeing an access denied or similar error.

Re: unable to connect to...

andrewj_ca — Mon, 03 Oct 2016 17:07:51 GMT

Has your service account been locked out? I've seen that before.

Re: unable to connect to...

DaveTenney — Mon, 03 Oct 2016 18:35:44 GMT

Re: unable to connect to...

DaveTenney — Mon, 03 Oct 2016 18:50:09 GMT

from fiddler...

Re: unable to connect to...

JonathanQuinn — Mon, 03 Oct 2016 18:55:12 GMT

Without seeing the JSON response of all the 200 requests, it's hard to know where it fails but the one that definitely jumps out is the 404 on the /arcgis/rest/info request. The the host for that request using port 6080? Is this a federated Server? Take a look at the JSON responses for the 200 responses and see what they say. We may want to focus on the 404 on line 46. Are there any errors in the logs?

Re: unable to connect to...

DaveTenney — Mon, 03 Oct 2016 19:30:25 GMT

this seems to be the repeating theme....

"status": "error",        "messages": [ "Unauthorized access.Token not found.                     You can generate a token using the 'generateToken' operation."],        "code": 499

Re: unable to connect to...

JonathanQuinn — Tue, 04 Oct 2016 15:10:33 GMT

Are you able to sign into the Admin API? If you look at the status of the machine in machines/<machine_name>/status does the realtime and configured state both say started? Have you tried to restart the ArcGIS Server Windows service?

Re: unable to connect to...

DaveTenney — Tue, 04 Oct 2016 15:51:39 GMT

i have attempted:

1) restarting arcgis service

2) rebooting the entire machine

i can get into the admin site....

Re: unable to connect to...

DaveTenney — Tue, 04 Oct 2016 16:08:30 GMT

after looking at the logs more...

since removing the security patch the server is stuck in an infinite loop trying to recycle the services and then errors out....rinse and repeat!

dave

Re: unable to connect to...

DaveTenney — Tue, 04 Oct 2016 17:01:53 GMT

so heres a quick roundup...may have to escalate this to calling esri support....

1) 10.2.2 for server working fine

2) started noticing javaw.exe issue with server

a) it was suggest that we install the security patch 2016 update2...we did

3) the patch took care of javaw.exe issue but a new issue was created with arcsocs killing the machines with maxing out memory

a) we removed the patch

4) server no longer works as expected

5) reinstall patch server works as expected

6) remove patch a 2nd time

a) server no longer works as expected

not clear yet, but there may be a bug with the removal of the patch...not sure what it is doing to the server instance, but it does not like it.

dave

Re: unable to connect to...

DaveTenney — Wed, 05 Oct 2016 19:34:44 GMT

Just to make other 10.2.2 users aware....

we were able to brainstorm here in the office and we figured out the issue....

we also had the "map consumption patch" in place as well as the 2016 update2 patch. when we removed the 2016 update2 patch, the software, for some reason was confused as to what "state" to return server to. we found that we actually had to remove the "map consumption patch" as well (so all patches on machine had to be removed). then reinstall the map consumption patch (we wanted to keep this patch in place) after all patches were removed and server was working as expected at that point.

dave

Re: unable to connect to...

JonathanQuinn — Wed, 05 Oct 2016 20:17:52 GMT

Thanks for the update, Dave, glad you got things sorted out. While I know you've spent a lot of time on this already, you may want to contact Support and see if you can get a bug logged if this is reproducible on their end as well. It'll be good to get this addressed if it is an issue.