topic Re: Problems create new site for ArcGIS Server 10.1 installation in ArcGIS Enterprise Questions

Problems create new site for ArcGIS Server 10.1 installation

EikoToguchi — Thu, 11 Oct 2012 16:53:54 GMT

I installed ArcGIS for Server 10.1 (uninstalled version 10 and installed) and tried to create new site after the installation with ArcGIS Server Manager that popped up. I created primary site administrator account, specified root server directory and configuration store, then clicked Finish button. Error message was on Configuration Summary dialog box. "Failed to create the site. Failed to create the folder 'System'. Failed to clear REST cache onone or more server machines. Please check the log for more details." What is the cause of these problems and how do I solve these issues?

Re: Problems create new site for ArcGIS Server 10.1 installation

BubbaHey — Mon, 15 Oct 2012 12:13:27 GMT

Do you have an underscore ("_") in the hostname? This can cause problems. If so, try removing the underscore and try creating a Site again. Also check the log files, sometimes they help.

Re: Problems create new site for ArcGIS Server 10.1 installation

EikoToguchi — Mon, 15 Oct 2012 20:10:23 GMT

Thank you for your suggestion. I had a problem with underscore when I installed version 10. So our host name has no underscore now. log file - Do you mean ArcGIS Server's log file? Where does ArcGIS Server's log file locate?

Re: Problems create new site for ArcGIS Server 10.1 installation

GarySperduto — Tue, 16 Oct 2012 19:05:00 GMT

I'm having the same problem. The server name does not have an underscore but the domain name does. Could this also be a problem?

Thanks in advance for any help.

Re: Problems create new site for ArcGIS Server 10.1 installation

BobKilinski — Wed, 24 Oct 2012 11:53:19 GMT

Same problem here too. server name has an '-' in it. domain has an '_' in it. Error I receive is:

Failed to create the site. Failed to create the folder 'System'. Failed to clear REST cache on one or more server machines. Please check the log for more details.

Not sure where the log file is. Will post back with anything I find.

Re: Problems create new site for ArcGIS Server 10.1 installation

BobKilinski — Sat, 11 Dec 2021 23:00:19 GMT

I did a little snooping and discovered that in my instance, the logs are located here:

C:\Program Files\ArcGIS\Server\usr\logs\<fully-qualified-hostname>\server

Your location may vary depending on where you installed the product.

My logs state the following error:

<Msg time="2012-10-24T08:41:33,546" type="WARNING" code="6695" source="Admin" process="4468" thread="1" methodName="" machine="<host_name>" user="" elapsed="">Failed to reinitialize REST handler. java.lang.IllegalArgumentException: Host name may not be null
</Msg>

This leads me to believe that the problem resides in the fact that I have an "_" in the domain name, making it null. We are in the process of changing the domain name, but the final solution will not be fully implemented until next year sometime.

I hope this helps someone else out. If there is a known work-around, please post! I plan on contacting ESRI support this week and will post any different news.

Re: Problems create new site for ArcGIS Server 10.1 installation

EikoToguchi — Wed, 24 Oct 2012 14:35:36 GMT

I am working with ESRI tech support but not fixed this problem yet. But may be someone can fix with their suggested solutions. Here are their suggestions:
1. remove underscore from hostname
2. use localhost for machine name when creating site.
3. make the ArcGIS account local and give it full control to the server directories

I tried all, but didn't work.

Re: Problems create new site for ArcGIS Server 10.1 installation

BobKilinski — Wed, 24 Oct 2012 16:52:27 GMT

1. remove underscore from hostname
2. use localhost for machine name when creating site.
3. make the ArcGIS account local and give it full control to the server directories

I only installed this once (so I may not remember where it is,) but I do not remember an option to declare your own hostname or machine name.

Re: Problems create new site for ArcGIS Server 10.1 installation

EikoToguchi — Wed, 24 Oct 2012 23:17:17 GMT

After installation, "Manager" webpage pops up (or you can do Desktop Start > All programs > ArcGIS > ArcGIS 10.1 for Server > Manager). web address has "localhost", so I overwrited with my server name. It didn't work and I got same error mesage.

After I read rkilinski's #6 thread, I checked the log file. My log file said my machine name has underscore that I named originally. Also I noticed a folder inside "logs" folder had original server name not current server name.

ESRI suppoort asked me to uninstall ArcGIS Server and re-install it. So after uninstalled the software, I checked the server name folder (it was still there) under "logs" folder, and I renamed to current server name.

I re-installed ArcGIS Server and tried to make new site but I got same error message again. I checked the server name folder under "logs" folder. New folder with original server name (not current machine name) was created. So I was curious about registry. In the registry, I found original server names in several locations. I am suspicious that maybe one of registry is causing the problem. I am waiting ESRI support reply. I don't want touch registry without knowing exact cause.

Re: Problems create new site for ArcGIS Server 10.1 installation

DawenXie — Thu, 25 Oct 2012 12:19:26 GMT

Not sure whether you are installing on Linux or Windows. I was trying to install on Linux and ran into a problem regarding to permission for certain tmp directories: I used OS_account_1 to install 10.0; I uninstalled 10.0 and installed 10.1 using OS_account_2, but I could not create a new site. After I fixed the permission under tmp directories (for the ones owned by OS_account_1), I was able to create the site.

I am working with ESRI tech support but not fixed this problem yet. But may be someone can fix with their suggested solutions. Here are their suggestions:
1. remove underscore from hostname
2. use localhost for machine name when creating site.
3. make the ArcGIS account local and give it full control to the server directories

I tried all, but didn't work.

Re: Problems create new site for ArcGIS Server 10.1 installation

RobertoRovelli — Fri, 26 Oct 2012 13:33:18 GMT

I tried all the solutions proposed in this and other threads, but I continue to have the message "Failed to create the service 'System/CachingTools.GPServer'".
Anyone have other ideas?

Re: Problems create new site for ArcGIS Server 10.1 installation

nicogis — Fri, 26 Oct 2012 16:48:50 GMT

Have you seen this kb http://support.esri.com/en/knowledgebase/techarticles/detail/40465
http://support.esri.com/en/knowledgebase/techarticles/detail/40398 ?

Re: Problems create new site for ArcGIS Server 10.1 installation

RobertoRovelli — Sat, 27 Oct 2012 07:24:00 GMT

I did both things, but I continue to have the error...
I also completely stop the firewall and uninstall and reinstall ArcGIS, but nothing...

Re: Problems create new site for ArcGIS Server 10.1 installation

nicogis — Mon, 29 Oct 2012 07:30:18 GMT

In these days esri releases sp1 so you can see if it resolve. If you are partner esri it is already avaliable on customer.

Re: Problems create new site for ArcGIS Server 10.1 installation

RobertoRovelli — Mon, 29 Oct 2012 12:55:30 GMT

Thank you.
I will wait, hoping than SP1 can solve the problem.

Re: Problems create new site for ArcGIS Server 10.1 installation

ThomasMontefusco — Tue, 30 Oct 2012 13:29:45 GMT

I have seen this simple solution work also. Go to start, run, type cmd. At command prompt, type ipconfig /flushdns to flush the DNS cache.

Re: Problems create new site for ArcGIS Server 10.1 installation

ThomasMontefusco — Tue, 30 Oct 2012 13:35:21 GMT

I have also seen this related to an authorization issue. Try the following:

1. In Windows Explorer, navigate to the following folder: C:\Program Files\ESRI\License10.1\sysgen

2. Rename the keycodes file.
3. Run the Software Authorization wizard using a 10.1 authorization number.

4. Open the new keycodes file (C:\Program Files\ESRI\License10.1\sysgen\keycodes) that was created in the previous step and verify that all features include the version '101'. If the contents of the file are not version '101', contact your local Esri Customer Service to acquire the correct 10.1 authorization.

5. Navigate to Start > Control Panel > Administrative Tools > Services.
6. Restart the ArcGIS Server service.
7. Open ArcGIS Server Manager and select Create New Site.

Re: Problems create new site for ArcGIS Server 10.1 installation

PeterBuwembo — Thu, 01 Nov 2012 18:15:06 GMT

This error "Failed to create the site. Failed to create the folder 'System'. Failed to clear REST cache on one or more server machines. Please check the log for more details." is usually due to an underscore character in the hostname.

Please make sure that you change the hostname of the system and remove the underscore.
If the hostname had and underscore character before then check to make sure the following is corrected.

From C:\Windows\System32\drivers\etc\hosts make sure that the hostname in the host file has not underscore character.
That's if it's added. If so you can comment the hostname out or edit it to reflect the hostname with no "_"

-Stop ArcGIS server from the windows services
-Then from <ArcGIS for server installation directory>\ArcGIS\server\usr" remove the folder that has the hostname with the "_"
-Start ArcGIS server and you should be able to create the site with no errors.

Good luck

Re: Problems create new site for ArcGIS Server 10.1 installation

EikoToguchi — Thu, 01 Nov 2012 18:56:34 GMT

Thank you Pete for your help. Now the problem was solved.

Re: Problems create new site for ArcGIS Server 10.1 installation

BobKilinski — Fri, 22 Feb 2013 11:46:41 GMT

Hello again,

I am still having problems because I cannot change the domain name (which is part of the hostname). We are beginning a massive project to change the domain name, but I cannot wait until this has been done (12 months maybe).

Is there a way I can trick the install NOT to use the FQDN of the server I am installing to?

I am going to keep trying things and will post any progress.