topic Re: Fail to publish webtool print function to Enterprise with ArcGIS Pro in ArcGIS Enterprise Questions

Fail to publish webtool print function to Enterprise with ArcGIS Pro

QiranLiang — Fri, 23 Feb 2018 02:15:09 GMT

I was trying to publish a Services for printing with ArcGIS pro follow by this article:Tutorial: Publishing additional services for printing. Although the webtool was successfully published and appears in the Server Manager and the portal. Every time I try to run it it all return a error. I try to click on the error, but nothing shows up. I already have Arcgis data store up and running, and was able to publish and run other geoprocessing tool such as buffer.

Re: Fail to publish webtool print function to Enterprise with ArcGIS Pro

RandallWilliams — Fri, 23 Feb 2018 15:08:19 GMT

You should be able to capture the network traffic with the F12 browser debugger. You can track down the request to the GIS Server to which the print tool was published. I'd expect there's an error there. If you can provide the error or request at the network level, it would be helpful to diagnose this issue.

Re: Fail to publish webtool print function to Enterprise with ArcGIS Pro

TanuHoque — Fri, 23 Feb 2018 15:26:33 GMT

In addition to what Randall suggested, pls check Server log, that should help diagnose too.

Re: Fail to publish webtool print function to Enterprise with ArcGIS Pro

QiranLiang — Fri, 23 Feb 2018 17:20:31 GMT

the only error I got is {"error":{"code":500,"message":"Error performing execute operation","details":[]}}

sometimes there also an error code 400.

Re: Fail to publish webtool print function to Enterprise with ArcGIS Pro

QiranLiang — Fri, 23 Feb 2018 17:22:47 GMT

could you please tell me how to check that? I'm not familiar with server, and I have to contact IT to do it. it's there any special log I should look for?

Re: Fail to publish webtool print function to Enterprise with ArcGIS Pro

RandallWilliams — Fri, 23 Feb 2018 17:32:26 GMT

You can check the GIS Server logs via ArcGIS Server manager.

http://enterprise.arcgis.com/en/server/10.3/administer/linux/work-with-server-logs.htm#GUID-4163D02F-5A22-4629-A2CE-3413DF54969A

Re: Fail to publish webtool print function to Enterprise with ArcGIS Pro

QiranLiang — Fri, 23 Feb 2018 17:53:04 GMT

I thinks those are the logs for this error

Re: Fail to publish webtool print function to Enterprise with ArcGIS Pro

QiranLiang — Fri, 23 Feb 2018 18:15:31 GMT

I just attached the error report.

Re: Fail to publish webtool print function to Enterprise with ArcGIS Pro

TanuHoque — Fri, 23 Feb 2018 18:37:32 GMT

Looks like there is a process crash.

could you pls try with a very simple webmap containing just basemap layer (no additional operation layer or graphics etc.)?

Re: Fail to publish webtool print function to Enterprise with ArcGIS Pro

QiranLiang — Fri, 23 Feb 2018 21:16:07 GMT

Nope, it's still the same error.

Re: Fail to publish webtool print function to Enterprise with ArcGIS Pro

TanuHoque — Sat, 24 Feb 2018 00:12:53 GMT

Unfortunately at this point, if I say something that'd be nothing but throwing darts in the dark. Could you pls contact support?

Re: Fail to publish webtool print function to Enterprise with ArcGIS Pro

QiranLiang — Sat, 24 Feb 2018 00:19:24 GMT

I already contacted them a month ago, but still no solution.

Re: Fail to publish webtool print function to Enterprise with ArcGIS Pro

TanuHoque — Sat, 24 Feb 2018 02:35:01 GMT

one other thing: did the out of the box printing service (i.e. http://localhost:6080/arcgis/rest/services/Utilities/PrintingTools/GPServer ) work for you?

Re: Fail to publish webtool print function to Enterprise with ArcGIS Pro

QiranLiang — Mon, 26 Feb 2018 17:12:33 GMT

Sorry for the late reply, could you give me more info on how to apply this service?

Re: Fail to publish webtool print function to Enterprise with ArcGIS Pro

TanuHoque — Mon, 26 Feb 2018 18:25:32 GMT

just copy of the url of the service and paste that as the url while configuring your web app builder print widget

Re: Fail to publish webtool print function to Enterprise with ArcGIS Pro

QiranLiang — Mon, 26 Feb 2018 18:29:40 GMT

it said it's not a print service.

Re: Fail to publish webtool print function to Enterprise with ArcGIS Pro

TanuHoque — Mon, 26 Feb 2018 18:39:16 GMT

try https://localhost:6443/..... instead of "http://localhost:6080"

Re: Fail to publish webtool print function to Enterprise with ArcGIS Pro

QiranLiang — Mon, 26 Feb 2018 18:44:16 GMT

it said the url is not available

Re: Fail to publish webtool print function to Enterprise with ArcGIS Pro

TanuHoque — Mon, 26 Feb 2018 18:53:03 GMT

you might need to replace 'localhost' with machine name that is hosting arcgis server.

localhost refers to your machine that you are working on and it seems like the printing service may not be hosted on your machine...

can you try with 'https://gis.engeo.com/arcgis/..... (as per the screenshot you posted earlier)

if that does not work, I will highly recommend you to check back with Esri Support.

Re: Fail to publish webtool print function to Enterprise with ArcGIS Pro

QiranLiang — Mon, 26 Feb 2018 19:07:38 GMT

it doesn't work, I will call them again.