topic Re: Registering a folder fails “The arcgis server is not able to connect to the specified directory” in ArcGIS Enterprise Questions

Registering a folder fails “The arcgis server is not able to connect to the specified directory”

abdullahqasrawi — Sun, 26 Mar 2017 21:01:50 GMT

Registering a folder fails “The arcgis server is not able to connect to the specified directory”,

I got the error below while registering a folder in ArcGIS Server 10.5 (shown in the screenshot below)

“The arcgis server is not able to connect to the specified directory”,

What might be the issue here?

Re: Registering a folder fails “The arcgis server is not able to connect to the specified directory”

JayantaPoddar — Mon, 27 Mar 2017 10:43:10 GMT

Ensure the folder has read permission for following accounts

- ArcGIS

- Current User

Re: Registering a folder fails “The arcgis server is not able to connect to the specified directory”

abdullahqasrawi — Wed, 29 Mar 2017 06:33:39 GMT

Thanks for you advice

Its helpful

Re: Registering a folder fails “The arcgis server is not able to connect to the specified directory”

MajdoleenO_A__Awadallah — Wed, 14 Jun 2017 07:15:17 GMT

I agree with jayanta.poddar, you need to give the current user a permission with full control on the shared folder, attached.

Best,

Majdoleen

Re: Registering a folder fails “The arcgis server is not able to connect to the specified directory”

JamalNUMAN — Wed, 14 Jun 2017 20:46:14 GMT

That is good to know that the ArcGIS server user account needs to have full permission on the source data folder to avoid copying it to the machine where the ArcGIS Server is installed

Re: Registering a folder fails “The arcgis server is not able to connect to the specified directory”

AyeshaAnwar — Mon, 22 Apr 2019 17:51:14 GMT

I am still having the same error while i have set the permission full control to arcgis and my user account.

Can you please help me to find the solution

Re: Registering a folder fails “The arcgis server is not able to connect to the specified directory”

JamalNUMAN — Mon, 22 Apr 2019 20:02:17 GMT

All what you need to do is to grant the ArcGIS Server User Account a full access to the storage. For example, if ArcGIS Server User Account is in machine M1 and the data is in machine M2, then the ArcGIS Server User Account needs to have full permission on the storage of machine M2 (its C or D drive)

Re: Registering a folder fails “The arcgis server is not able to connect to the specified directory”

JoshWhite — Mon, 05 Aug 2019 13:21:39 GMT

UPDATE: I was able to switch everything to the UNC path and it worked. Kind of a pain but it is what it is. Had to manually enter the path to add the folder connection.

I have given both the current user and the ArcGIS Server Account full permissions and still have the same issue. The data is on a mapped network drive. I've looked into changing the source of the data to the UNC path but Pro doesn't seem to allow that or at least I can't figure out how to do it. I have also attempted to register the drive in Server Manager but that doesn't work either. I don't really understand this as I have used this method before in ArcMap from the same location (well the UNC path \\servername\) without issue just not in Pro.

Re: Registering a folder fails “The arcgis server is not able to connect to the specified directory”

AndresCastillo — Wed, 19 Feb 2020 15:15:26 GMT

See this:

Make your data accessible to ArcGIS Server—ArcGIS Server (Windows) Installation Guide | Documentation for ArcGIS Enterpr…