topic Re: WebGIS DR utility error "Cannot get the the Web GIS configuration" in ArcGIS Enterprise Questions

WebGIS DR utility error "Cannot get the the Web GIS configuration"

GirishYadav1 — Thu, 02 Aug 2018 19:46:57 GMT

Hi,

I am trying to create a backup of ArcGIS Enterprise 10.6 and store it on S3. when I run the WebGISDR utility on primary portal machine it throws an error stating "Cannot get the the Web GIS configuration".

I am able to create a backup of each individual component ArcGIS Server, Portal & Datastore separately. But with webgisdr it throws this error. What could be the cause of this error message?

Thanks,

Girish

Capital One

Re: WebGIS DR utility error "Cannot get the the Web GIS configuration"

George_Thompson — Thu, 02 Aug 2018 20:13:11 GMT

Did you update the webgisdr.properties file? Configure disaster recovery for ArcGIS Enterprise—Portal for ArcGIS (10.6) | ArcGIS Enterprise

I put my .config file in the same location as the export file. I got the same error till I move it to the folder specified in the file.

Re: WebGIS DR utility error "Cannot get the the Web GIS configuration"

GirishYadav1 — Sat, 04 Aug 2018 00:41:48 GMT

Thanks for the reply George Thompson‌

Yes, I updated the webgisdr.properties file according to the documentation.

Which ".config" file you are mentioning? I want to export the backup to AWS S3 bucket. Can you please elaborate on your solution?

Re: WebGIS DR utility error "Cannot get the the Web GIS configuration"

George_Thompson — Mon, 06 Aug 2018 11:35:32 GMT

The wegisdr.properties file is the "config" file, sorry for any confusion.

I would start by making the export file a local drive first and run it. This would make sure that everything is working properly. Then after a successful export, I would make the changes to your S3 location.

Here is a screenshot of my local export location:

Re: WebGIS DR utility error "Cannot get the the Web GIS configuration"

JonathanQuinn — Thu, 23 Aug 2018 18:30:23 GMT

Can you validate the federated servers? It's likely that one of them can't be validated, which means the DR tool can't reach it to check some settings/configurations.

Re: WebGIS DR utility error "Cannot get the the Web GIS configuration"

GirishYadav1 — Thu, 23 Aug 2018 22:03:40 GMT

Hi Jonathan,

Thanks for the reply, the issue has been resolved. updates in the security group fixed it. However, I am now facing another issue with webgisdr in us-west-2 region. I have updates the details in this post webgisdr not creating backups in us-west-2 region please let me know if I am missing something.

Thanks,

Girish

CapitalOne

Re: WebGIS DR utility error "Cannot get the the Web GIS configuration"

QaiserHassan_Mohammad — Tue, 16 Oct 2018 12:08:46 GMT

Hi Girish,

Could you please explain what you mean by "updates in the security group"? I am stuck at the same error.

Regards,

Qaiser