topic Re: Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest ) in ArcGIS Enterprise Questions

Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest )

TracyArchibald — Fri, 01 Feb 2013 20:29:06 GMT

I'm trying to get this SOE working on my server.
http://www.arcgis.com/home/item.html?id=e3bfa7c991e34aa8872c937ca9169507

I've managed to load it into the Site->Extentions without any problems. But when we go to publish a service with the capability enabled, we get the following error:

service failed to start
Secured.road_routes.MapServer:
SERVER2.myurl
ClassFactory cannot supply requested class

What class could it be looking for and what do I need to do to make it work? I've looked through the documenation and can't see anything that sticks out.

Re: Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest )

nicogis — Wed, 06 Feb 2013 15:27:22 GMT

are you able to create a service with data included in zip file?

Re: Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest )

KevinBell — Thu, 07 Feb 2013 14:22:44 GMT

service failed to start
Secured.road_routes.MapServer:
SERVER2.myurl
ClassFactory cannot supply requested class

I have the same issue. Funny thing is that the SOE works great on another server that I think is set up identically... hmmm...

Re: Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest )

nicogis — Thu, 07 Feb 2013 15:59:43 GMT

KevinBellSLC, have you more details in log event viewer windows, arcgis server log? What's the difference from two server (OS, sp arcgis server, same data for service) ?

Re: Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest )

KevinBell — Thu, 07 Feb 2013 16:05:06 GMT

[ATTACH=CONFIG]21560[/ATTACH]

I might not be looking at the right log since this wasn't particularly helpful.

OS is windows server 2008 R2 enterprise on both. No service packs on either... same data for the service.

Re: Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest )

nicogis — Thu, 07 Feb 2013 16:39:02 GMT

have you installed sp1 on ags? I have installed on win 2012 and on win7 with ags 10.1 sp1 and I haven't problem.

Re: Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest )

TracyArchibald — Thu, 14 Feb 2013 16:32:34 GMT

Sorry I didn't get back sooner, I've been out of town and then terribly ill...

We published a service with the test data and get the same error.

It LOOKS like I've got Service Pack 1 (the Patch Finder tool seems to say I have it and my build number says 10.1.1 (build 3143)).

This server ONLY has the ArcGIS server, Web Adaptor and IIS on it. NO desktop arc gis, NO SQL, NO anything else. It was a fresh build a few weeks back, so there's very little extra on it and it's only ever had 10.1 on it.

So, here's my guesses as to what I'm missing (things that are probably installed by default when other products are installed) and maybe you can confirm or otherwise my suspicions and point me in the right direction.
1) I'm missing a .NET update of some sort.
2) I'm missing a c++ redistributable of some sort.
3) I'm missing some other plug in or supporting dll of some sort.

Thanks!

Re: Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest )

nicogis — Thu, 14 Feb 2013 19:18:17 GMT

I have updated the soe 10.1. Try and see now.

Re: Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest )

TracyArchibald — Thu, 14 Feb 2013 21:32:40 GMT

I've updated the SOE (deleted and reloaded) and republished the service in the root folder (we put everything in folders, so I thought it was worth trying) with no luck. Still have the same error.

Do I need to restart something in ArcServer for the changes to take effect properly? Are there some rules on how we need to publish the services? Was there an update to the sample data that I need to give to the person helping me publish the services?

I do appreciate the help. Just wish it would work! 🙂

Re: Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest )

nicogis — Fri, 15 Feb 2013 09:10:19 GMT

Can you send me your project (in private message forum) so I check where is the problem?

Re: Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest )

TracyArchibald — Fri, 15 Feb 2013 14:45:13 GMT

I don't have a separate project. I'm trying to get it working with the sample data first. And by "working", I mean "get the capability to turn on".

here is the rest URL for the sample data I'm using
http://arcservices.countygp.ab.ca/arcgis/rest/services/TestData2/MapServer

When I go to turn on the "Dynamic Segmentation Utility" Capability in ArcGIS Server Manager, I get :
service failed to start
TestData2.MapServer:
SERVER2.COUNTYGP.AB.CA
ClassFactory cannot supply requested class

Re: Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest )

nicogis — Fri, 15 Feb 2013 16:56:05 GMT

I have problem understand this problem because I haven't it. Can you install this soe esri that use similar library arcobjects so I can compare with it if it runs to you?

http://www.arcgis.com/home/item.html?id=2ccd7d9d70cf4284b41e45859d2870a0

Re: Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest )

TracyArchibald — Fri, 15 Feb 2013 18:45:01 GMT

That one didn't work for me either. I'm pretty sure the issue is somewhere in the server setup (since we've got such a bare bones setup), but I have no idea where to look.

I've got our server people updating the .NET and few other bits and bobs. I'll let you know how it goes after that.

Re: Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest )

TracyArchibald — Mon, 04 Mar 2013 18:12:03 GMT

Ok. So we've updated .net and everything else we can think of. We also installed 10.1 desktop. We're still getting the same error. Any more suggestions?

Also, I can can get a look at the source, I might be able to figure out what I'm missing. Is that a possibility?

Re: Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest )

nicogis — Tue, 05 Mar 2013 08:08:11 GMT

Have you tried with another soe (for example those in sample esri) ? I haven't this error and I don't know how replicate it in my system.

Re: Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest )

RiinaPakarinen — Tue, 05 Mar 2013 10:50:16 GMT

Hi all

We faced the same problem with this error message:
service failed to start
...
...
ClassFactory cannot supply requested class

The problem was, that we didn't install the ".NET extension support".
[ATTACH=CONFIG]22369[/ATTACH]

Now it works and the map service with the extension can startup.

Re: Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest )

nicogis — Tue, 05 Mar 2013 10:54:23 GMT

Thank you Lorenz for your feedback!

Re: Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest )

KirkKuykendall — Tue, 05 Mar 2013 15:05:22 GMT

Without re-installing arcgis server, is there some way I can confirm that ".NET extension support" has been installed?

Thanks!

Re: Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest )

nicogis — Tue, 05 Mar 2013 16:14:54 GMT

In control panel -> Porgram and features -> select arcgis 10.1 sp1 for server -> click uninstall/change -> Modify -> Next and then see

Re: Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest )

ErinBrimhall — Tue, 05 Mar 2013 16:17:42 GMT

I have encountered the "ClassFactory cannot supply requested class" error several times over the course of upgrading my 10.0 SOEs to 10.1.

In spite of my best efforts to manually update my existing project files with the new 10.1 build targets and other elements, I ultimately had to just bite the proverbial bullet and create brand new SOE projects using the 10.1 template and port over all my code.

For one particular SOE I actually had to recreate its project from the 10.1 template (SOAP) a second time because of the "ClassFactory cannot supply requested class" error thrown during service startup.