topic Starting Webgis DR utility error in HA environment in ArcGIS Enterprise Questions

Starting Webgis DR utility error in HA environment

DiegoLlamas — Tue, 21 Apr 2020 17:33:01 GMT

Hello,

we have an HA environment that was doing correctly the webgisdr backup fine until last 4/10/2020, after that we have not been able to run it manually from task scheduler or from command prompt it just stays "starting webgis DR utility" and nothing else happens

we have 2 portal, 2 web servers, 2 load balancer, 2 servers and 2 data stores. 1 shared server 10.7.1 Enterprise VM Servers

In the log file we notice that is trying to run the utility but it can not pass from there

the webgisdr was configured at the shared server (portal and server conf files) and it is run from there by the task scheduler but we are not able to re run it. we were trying to run it manually so we could have the latest backup so we could install some security patches to server but since then we have not been able get it done.

Any idea?

REgards,

Diego Llamas

Jonathan Quinn‌ George Thompson‌

Re: Starting Webgis DR utility error in HA environment

JonathanQuinn — Tue, 21 Apr 2020 21:46:28 GMT

You can increase the logging in the logback.xml file. You can set all log levels to DEBUG and then run the process again to see what it's hanging on. Another challenge people run into is getting into QuickEdit mode within the command prompt, which will pause any running process. that doesn't seem like the case for you though.

Re: Starting Webgis DR utility error in HA environment

DiegoLlamas — Tue, 21 Apr 2020 22:26:46 GMT

Hello,

I set the log level in Debug and I gave me a lot of information but I cannot see any error can I send you the log file, may be you can help me identify the error?

Thanks,

DLL