topic Join existing portal error - Failed to update the indexes in ArcGIS Enterprise Questions

Join existing portal error - Failed to update the indexes

VireshDharmlal — Mon, 09 Apr 2018 14:03:43 GMT

We have a working ArcGIS portal version 10.5..1

1. We follow the standard ESRI instructions for setting up a highly available portal.

2. we have copied the content directory to a separate highly available file share with correct permissions

see the screenshot below try to join the second portal with the Primary site. we've also set up network cluster with NLB configuration, the setting has been updated in the portal admin site.( Home > System > Properties)

Re: Join existing portal error - Failed to update the indexes

JonathanQuinn — Mon, 09 Apr 2018 16:58:41 GMT

Once the join fails, are all of the directories missing from Portaladmin > System > Directories? Are there multiple NICs on the portal machines?

Re: Join existing portal error - Failed to update the indexes

VireshDharmlal — Mon, 09 Apr 2018 17:38:01 GMT

Hi Jonathan,

true! all of the directories are missing, there is multiple network card.

Re: Join existing portal error - Failed to update the indexes

JonathanQuinn — Wed, 11 Apr 2018 18:10:26 GMT

This is a software defect:

BUG-000109084 Unable to add standby Portal to Primary Portal when the system has multiple NICs

I suggest you reach out to support to determine possible workarounds.