topic Re: Portal for ArcGIS upgrade from 10.6.1 to 10.7 failed in ArcGIS Enterprise Questions

Portal for ArcGIS upgrade from 10.6.1 to 10.7 failed

NicolasGIS — Thu, 25 Apr 2019 09:57:11 GMT

I faced an error while upgrading from Portal for ArcGIS 10.6.1 to Portal for ArcGIS 10.7.

The following error occurred during the upgrade:

Digging into the log in C:\arcgisportal\logs\FQDN\portal, I noticed the following error:

<Msg time="2019-04-25T10:19:54,94" type="INFO" code="209081" source="Portal Admin" process="3436" thread="1" methodName="" machine="FQDN" user="" elapsed="" requestID="">Postgres DB upgrade response

could not open version file: C:\arcgisportal\db/PG_VERSION

Failure, exiting

.</Msg>

As you can noticed, there is a mix of backslash and forwardslash as the file does exist in C:\arcgisportal\db\PG_VERSION but of course C:\arcgisportal\db/PG_VERSION is not a correct path.

Operating System details: Windows Server 2016 Standard

Any idea ?

Thanks

Re: Portal for ArcGIS upgrade from 10.6.1 to 10.7 failed

NicolasGIS — Tue, 14 May 2019 15:28:22 GMT

Any thought Jonathan Quinn‌ ?

Thanks

Re: Portal for ArcGIS upgrade from 10.6.1 to 10.7 failed

JonathanQuinn — Thu, 16 May 2019 18:32:05 GMT

Hm, seems like that'd be a problem, but then any environment upgrading to 10.7 would see that problem. What locale are you using? Try to run ProcMon and filter for that path during the upgrade to see what errors are logged.

Re: Portal for ArcGIS upgrade from 10.6.1 to 10.7 failed

RobertBorchert — Thu, 16 May 2019 18:34:46 GMT

Not helpful now but don't upgrade until 10.7.1 or so we have been secretly advised.

In truth we have made it a policy to NOT upgrader our Portal/Server until several months after an upgrade.

Re: Portal for ArcGIS upgrade from 10.6.1 to 10.7 failed

NicolasGIS — Thu, 16 May 2019 18:38:33 GMT

Thanks for the reply.

I do have this phenomena every time I want to upgrade.

I run a clean DSC installation and then try to upgrade and get this error.

Sorry but which path should I look for ?

Thanks

Re: Portal for ArcGIS upgrade from 10.6.1 to 10.7 failed

JonathanQuinn — Thu, 16 May 2019 18:40:23 GMT

Is that advice based on technical issues with the software or the updated product lifecycle?

Re: Portal for ArcGIS upgrade from 10.6.1 to 10.7 failed

RobertBorchert — Thu, 16 May 2019 18:42:27 GMT

We just installed Portal and started populating it this week.

We had Server older version on.

We initially did a preliminary load of Portal 10.5 I think it was. And when 10.6 came out we tried to upgrade right away.

Similar issue. the only way we could fix it without spending millions in ESRI tech support was to do a clean install on a new machine and porting data over. This was only a test run so we were lucky. We are not going to change our portal over at least now till December or so.

Re: Portal for ArcGIS upgrade from 10.6.1 to 10.7 failed

JonathanQuinn — Thu, 16 May 2019 18:45:08 GMT

Set a path filter for C:\arcgisportal\db so any file based traffic to that directory is logged. If ProcMon records an error indicating that the path doesn't exist, but you can confirm manually that it does, then that could be the problem.

Windows itself shouldn't have a problem with slashes, it can sort out that C:/test is actually C:\test, for example. Linux is different, of course.

If the code has a problem with that, then that's another story.

Re: Portal for ArcGIS upgrade from 10.6.1 to 10.7 failed

NicolasGIS — Thu, 16 May 2019 18:55:07 GMT

OK Thanks. I will give a try and let know you the results

Re: Portal for ArcGIS upgrade from 10.6.1 to 10.7 failed

JonathanQuinn — Thu, 16 May 2019 18:56:53 GMT

Bugs/issues don't get fixed unless there are specific patches to address them, so waiting to install the same version will still present the problem.

That error isn't something specifically addressed even at 10.7.1 so it sounds like it may be an environmental type problem that we'd need to get to the bottom of. We run through a significant amount of upgrade testing and never ran into this, which points more to something specific within those environments.

Re: Portal for ArcGIS upgrade from 10.6.1 to 10.7 failed

NicolasGIS — Thu, 16 May 2019 19:02:55 GMT

Do you mean region by locals ?

Re: Portal for ArcGIS upgrade from 10.6.1 to 10.7 failed

RobertBorchert — Thu, 16 May 2019 19:06:49 GMT

We wait until the patches have been coming out. Hopefully avoiding the issues. And it tends to work pretty well.

Re: Portal for ArcGIS upgrade from 10.6.1 to 10.7 failed

ThomasEdghill — Mon, 20 May 2019 23:04:08 GMT

Hello Nicolas GIS‌! It looks like you would benefit from taking this issue over to Esri Technical Support, so that we can have a deeper investigation and troubleshooting with the help of our analysts there.

If you need some assistance with getting a case created, let me know and I'll be happy to assist.

Re: Portal for ArcGIS upgrade from 10.6.1 to 10.7 failed

AndrewBartshire — Tue, 28 May 2019 21:02:27 GMT

I just had the same issue but going from 10.6 to 10.7. After hours with tech support it looks like the issue may have been related to "built-in" Portal PostgreSQL DB error that may have happened during initial installation. We run a "external" PostgreSQL 9.6 DB as as a managed EGDB but apparently during the install something went wrong and the "external" DB was acting in place of the "built-in" which didn't present issues until upgrade time. The solution so far has been to completely uninstall Portal rather than upgrade and copy back all settings, content, etc.

Re: Portal for ArcGIS upgrade from 10.6.1 to 10.7 failed

JonathanQuinn — Tue, 28 May 2019 21:08:10 GMT

There should be no conflict with running your own instance of PG on the same machine as Portal. They run on different ports, have different data directories, etc. Was the analyst able to reproduce the problem and log a bug?

Re: Portal for ArcGIS upgrade from 10.6.1 to 10.7 failed

AndrewBartshire — Tue, 28 May 2019 21:16:29 GMT

The issue wasn't that they couldn't both run, but that there was an issue somewhere along the way so the internal Portal DB wasn't operating. When Portal service is enabled the corresponding PG services that spin up were from the external PG, not from internal. This was identified through task manager displaying the datastore PG services displaying normally but none from portal.

Re: Portal for ArcGIS upgrade from 10.6.1 to 10.7 failed

LorenzMeyer1 — Fri, 06 Dec 2019 06:59:31 GMT

I ran into this issue yesterday evening again. I have no idea why. I opened once an Esri case "Case #02409929" in September this year (Esri Germany). Afterwards I could not reproduce the error again until now.

We plan to migrate our production environment in January 2020 and yesterday I did a dry run to migrate portal to new machines and to upgrade from 10.6.1 to 10.7.1.

The error message at the top points me as well to the logs in "C:\arcgisportal\logs" but we did not even install to c:\arcgisportal, our directory is d:\arcgisportal\logs and in there I could not find any logs from the "upgrade" failure.

Have you more information what the upgrade failure could trigger or how I could work around?

Thanks

Re: Portal for ArcGIS upgrade from 10.6.1 to 10.7 failed

LorenzMeyer1 — Fri, 06 Dec 2019 12:01:32 GMT

I've opened a new Esri case "Esri Case #02454529 - ArcGIS Enterprise - Portal Upgrade 10.6.1 to 10.7.1" with all the logs found so far.

Re: Portal for ArcGIS upgrade from 10.6.1 to 10.7 failed

BarbaraS — Fri, 14 Feb 2020 10:54:02 GMT

We do the same. Upgrading to 10.7.1 as we speak (and I got the same error message, so that is why I am here), even though 10.8 got released yesterday. It is the safest to wait for the first patches, always.

Re: Portal for ArcGIS upgrade from 10.6.1 to 10.7 failed

BarbaraS — Fri, 14 Feb 2020 11:29:11 GMT

Lorenz Meyer‌, how did you resolve the issue in the end? I tried to change my regional settings back, as described here by Antigoni but now I can't open the createadmin.html site anymore after I did a restart.