topic Re: ArcGIS Server cluster not able to start published services in ArcGIS Enterprise Questions

ArcGIS Server cluster not able to start published services

BrianGreen — Fri, 28 Sep 2012 11:55:17 GMT

We have a setup of two ArcGIS 10.1 servers connected to a WebLogic server acting as the cluster manager. When I restart the ArcGIS servers, developers are unable to start their published apps. Looking in the logs, I see a message "Failed to synchronize machine 'HOSTNAME' with the site. /arcgis/server/framework/ejbs/USERNAME/MapName.Recycling (is a directory)" where both HOSTNAME and USERNAME are the values for here. When we saw this we tried deleting the service - but it moved on to another one. It seems like they are going to ALL give the same message, one at a time.

Has anyone seen this - is there a way to clear it without having to rebuild the servers?

Thanks,

Brian

Re: ArcGIS Server cluster not able to start published services

BrianGreen — Fri, 28 Sep 2012 12:10:40 GMT

More information - there are three messages I see, and they repeat every minute. First there are 2 SEVEREs - "Failed to stop the server machine 'HOSTNAME'. /arcgis/server/framework/runtime/ejbs/USERNAME/MapService.Recycling (Is a directory)" and "Failed to synchronize machine 'HOSTNAME' with the site. /arcgis/server/framework/runtime/ejbs/USERNAME/MapService.Recycling (Is a directory)". Then there is a WARNING - "An error was encountered while synchronizing with the config store. Failed to synchronize machine 'HOSTNAME' with the site. /arcgis/server/framework/runtime/ejbs/USERNAME/MapService.Recycling (Is a directory)"

I tried resetting both machines in the ArcGIS cluster - no help.

Re: ArcGIS Server cluster not able to start published services

JasonNewmoyer — Fri, 25 Jan 2013 15:31:05 GMT

Ever figure out what was causing this? Running into the same problem...

Re: ArcGIS Server cluster not able to start published services

GovindarajanThillaividankan — Thu, 07 Nov 2013 14:35:33 GMT

Hi
I am also facing the same problem. Can you please let me know how you approached this problem?
It seems running Configure ArcGIS Server Utility is one option. Havent tried it yet.

Regards

Govind

Re: ArcGIS Server cluster not able to start published services

alex_friant — Mon, 24 Mar 2014 23:10:53 GMT

I figured out how to solve a very similar issue. I was getting error log messages like "Failed to synchronize machine 'null' with the site."

To fix it, one-by-one I removed each single server from the ArcGIS server site and then reregistered it back to the site. The steps:
* I would remove one server from the site
* restart the ArcGIS Server service from inside the Window's Services panel in that server
* then register the server I just removed back to the ArcGIS Server site.

If the server is part of a cluster, I add it to the cluster, then start it as an ArcGIS "machine".

After that, the "Failed to synchronize" message stopped appearing.

Re: ArcGIS Server cluster not able to start published services

soniadickerson1 — Fri, 22 Apr 2016 12:27:34 GMT

We had a similar situation too in version 10.31. Three errors would generate every minute

Failed to stop the server machine
Failed to synchronize machine
An error was encountered while synchronizing with the config store

Our solution was similar to Alex, except we were unable to remove the server from the site so we did the following:

Using the admin utility, unregister the problem server

On the problem server bring up services and restart the ArcGIS server service

Using arcgis manager, add it as a machine - it took about 5-6 minutes to process and it added it as a machine and to the cluster