topic Re: Deauthorization failing in ArcGIS Enterprise Questions https://community.esri.com/t5/arcgis-enterprise-questions/deauthorization-failing/m-p/456912#M17681 <HTML><HEAD></HEAD><BODY><SPAN>You may need to contact ESRI support. You may need your licenses reset. Also possible the Trusted Storage is corrupt, but support </SPAN><BR /><SPAN>can determine that.</SPAN></BODY></HTML> Tue, 30 Oct 2012 11:31:38 GMT BubbaHey 2012-10-30T11:31:38Z Deauthorization failing https://community.esri.com/t5/arcgis-enterprise-questions/deauthorization-failing/m-p/456911#M17680 <HTML><HEAD></HEAD><BODY><SPAN>Hello all,</SPAN><BR /><BR /><SPAN>I've been running into trouble deauthorizing my licenses when trying to upgrade to 10.1. "Unable to prepare deauthorization" keeps popping out. I followed the instructions </SPAN><A href="http://support.esri.com/en/knowledgebase/techarticles/detail/39553">here</A><SPAN>, but when I tried to re-authorize, my licenses were locked down (is that the proper term?) and I had to go through a lengthy process to unlock them (twice). This happened after following the instructions that my vendor sent.</SPAN><BR /><BR /><SPAN>Does anyone have any tips or has run into a similar situation?</SPAN><BR /><BR /><SPAN>Thanks.</SPAN></BODY></HTML> Thu, 25 Oct 2012 08:29:07 GMT https://community.esri.com/t5/arcgis-enterprise-questions/deauthorization-failing/m-p/456911#M17680 SusanaRamos 2012-10-25T08:29:07Z Re: Deauthorization failing https://community.esri.com/t5/arcgis-enterprise-questions/deauthorization-failing/m-p/456912#M17681 <HTML><HEAD></HEAD><BODY><SPAN>You may need to contact ESRI support. You may need your licenses reset. Also possible the Trusted Storage is corrupt, but support </SPAN><BR /><SPAN>can determine that.</SPAN></BODY></HTML> Tue, 30 Oct 2012 11:31:38 GMT https://community.esri.com/t5/arcgis-enterprise-questions/deauthorization-failing/m-p/456912#M17681 BubbaHey 2012-10-30T11:31:38Z