topic Re: ERROR: “ArcGIS Server Site is currently being configured by another administrative operation. in ArcGIS Enterprise Questions

ERROR: “ArcGIS Server Site is currently being configured by another administrative operation.

JamalNUMAN — Tue, 08 Jul 2014 09:17:18 GMT

ERROR: “ArcGIS Server Site is currently being configured by another administrative operation. Please try again later.”

I got the error shown in the screenshot below

What might be the issue here?

Thank you

Best

Jamal

Re: ERROR: “ArcGIS Server Site is currently being configured by another administrative operation.

ShaunWeston1 — Fri, 22 Aug 2014 10:54:39 GMT

I've seen this before when I've tried to change the service directories for a site and something and it stuck for some reason and I couldn't do anything. Did this just randomly start to occur? or did something happen to cause this error coming up.

I think restarting the ArcGIS Server service resolves the issue.

Re: ERROR: “ArcGIS Server Site is currently being configured by another administrative operation.

JamalNUMAN — Sat, 23 Aug 2014 09:12:41 GMT

Thanks Shaun.

That has occurred after upgrading the ArcGIS Server from 10.2 to 10.2.2.

I think my approach in the upgrade is wrong. I have uninstalled the 10.2 and then installed the 10.2.2. This is why I got numerous issues

Best

Jamal

Re: ERROR: “ArcGIS Server Site is currently being configured by another administrative operation.

ScottStory — Wed, 15 Oct 2014 23:09:07 GMT

Jamal,

I have encountered almost the exact same issue you describe. I upgraded our server from 10.2 to 10.2.2. I installed 10.2.2 in-place though (did not uninstall 10.2 first) so I don't think that your approach is the issue. Post install, many of my services are stuck in a "Stopping..." state. I eventually got them to stop, but when I try to start the whole machine (or a single service) I get the "ArcGIS Server is currently being configured by another administrative operation..." message. I am doing this upgrade on our development server to iron out any kinks before I upgrade our production ArcGIS Server site. I am determined to get to the bottom of this.

Scott

Re: ERROR: “ArcGIS Server Site is currently being configured by another administrative operation.

ErinBrimhall — Thu, 16 Oct 2014 15:03:50 GMT

Scott,

The exact cause for "Stopping..." services and the "ArcGIS Server is currently being configured by another administrative operation..." message are hard to attribute to any one thing, but you may be able to un-deadlock your ArcGIS Server and services by removing any .glock files in the "locks" directory in the config-store.

In my experience, I have never had an ArcGIS Server upgrade go smoothly, even for seemingly simple service packs. There was always something with Stopping services or the like. Things always ironed themselves out after enough reboots and a bit of attention to that "locks" directory between restarts of ArcGIS Server.

Re: ERROR: “ArcGIS Server Site is currently being configured by another administrative operation.

JamalNUMAN — Sun, 19 Oct 2014 07:19:57 GMT

Many thanks Erin and Scott for the input,

The issue here is not why this error comes up but it is the way it can be resolved.

Is there a robust method to resolve it in case it is produced?

Re: ERROR: “ArcGIS Server Site is currently being configured by another administrative operation.

MiriEshel — Mon, 02 Feb 2015 20:25:35 GMT

Hello Erin,

Can you tell what is the influence of deleting the .glock files? I have a military client who wants to delete these files but is afraid that it will ruin something in his operational system.

Alternatively, is creating of these files reproducible?

Thanks a lot,

Miri Eshel

Re: ERROR: “ArcGIS Server Site is currently being configured by another administrative operation.

ErinBrimhall — Mon, 02 Feb 2015 20:42:05 GMT

Hi Miri,

In my experience, deleting .glock files did not have unintended consequences on the system/ArcGIS Server, though this was always done as a last resort and in a surgical fashion (i.e. only the .glock file for a single locked-up service was deleted). Once these files are removed, it is possible to administer the related services and return them to a usable state.

You may run into a situation where the ArcGIS Server Java process (javaw.exe) has hooks into the .glock file that will prevent you from deleting it. In that case, you will either have to restart ArcGIS Server (to release its hooks in the file), or use "kludgy" tools to force that same release. Of course, if you are running in a production environment then restarting ArcGIS Server is less of an option and you may have to turn to tools like this one.

On a related note, there is a bug number for this problem (NIM100965: "Starting a service with 0 minimum instances causes the service locks not to release if service is consumed while it is starting"), and the Issues Addressed List‌ reports it as being fixed in 10.3.

I was able to reproduce this issue on a pristine server and install of ArcGIS Server (10.2.1) by creating a high-isolation Map Service with 0 minimum instances and then rapid-fire reloading the service's WSDL URL while the service started.

Hope this info is helpful to you.

Re: ERROR: “ArcGIS Server Site is currently being configured by another administrative operation.

MiriEshel — Mon, 02 Feb 2015 21:08:08 GMT

Hi Erin,

Thank you so much for the detailed and quick response. The bug that you have just describe can throw a light on a crash that this same client had experienced few days ago. They defined all their service with minimum 0 instances.

I will tell them about it.

Thanks again,

Miri

Re: ERROR: “ArcGIS Server Site is currently being configured by another administrative operation.

PeterLaszlo — Mon, 20 Jun 2016 08:44:47 GMT

Hi Jamal!

We had the same problem under ArcGIS Server 10.2. We adjusted the folder priviliges to full access for the local user "arcgis" for the following folders: arcgisserver\config-store\; arcgisserver\directories\; arcgisserver\ServicesData\.

After restarting ArcGIS Server service all services had been started.

Regards,

Peter

Re: ERROR: “ArcGIS Server Site is currently being configured by another administrative operation.

ScottFierro2 — Mon, 20 Jun 2016 11:00:07 GMT

So didn't notice any comments regarding if anyone was using Clustered Servers or if you are getting this in a single server environment.

I can say that we have several environments with as few as 2 and up to 6 clustered servers and have seen this many times. We do keep a number of our 300+ services running with an initial instance count of zero to conserve on full time resource usage. In general when we have seen this it's been a result of issues propagating changes across the multiple clustered servers. Something as simple as starting or stopping services is a command that has to occur across all the services in the cluster that host the service. It seems pretty common for 1 or more of the servers to hang up or not properly execute the commands. When we see this our easy fix has been to go into Server Manager and simply stop machines one at a time and re-verify the status then repeat until it is resolved. Sometimes stopping a single machine is all it takes and others we have had to go down to a single server.

Once the server that was hanging or not providing a valid response back has been stopped and this error is no longer appearing you can simply restart the server in the cluster and it will join back in with the appropriate change made (in this example the services is correctly stopped or started but this issue has been seen during configuration changes being made, etc. with the worst issues of this occurring when updating certificates).

Hope that helps some who are clustering at least.

Very Respectfully,

Scott Fierro

Re: ERROR: “ArcGIS Server Site is currently being configured by another administrative operation.

DanielUrbach — Tue, 21 Jun 2016 18:28:43 GMT

I would actually recommend stopping the ArcGIS Server service and then deleting all of the .rlock files found in the various sub-directories of config-store as well as the .glock file. Sometimes those .rlock files do not get removed properly and lock a file which will cause that error.

Re: ERROR: “ArcGIS Server Site is currently being configured by another administrative operation.

MichaelRobb — Tue, 28 Jun 2016 21:57:16 GMT

i've found that when clustered, it is the appliance (disk arrays) where the shared config store is that causes these issues (e.g. EMC Isilon) and not ESRI Software.

Re: ERROR: “ArcGIS Server Site is currently being configured by another administrative operation.

Anonymous User — Thu, 28 Jul 2016 11:30:27 GMT

Hello,

I am facing same issue after upgrade 10.3.1 to 10.4.

After this issue i have need to restart ArcGIS server services and then start the stopped/stopping services.

Please suggest why this type of issue happen.

Re: ERROR: “ArcGIS Server Site is currently being configured by another administrative operation.

SarahNoakes1 — Fri, 29 Jul 2016 15:02:51 GMT

Hi,

We had problems with publishing map services after upgrading to 10.4. When a map service failed to publish it would leave lock files behind which could only be cleared after a restart of ArcGIS Server.
We have resolved this issue by setting all our map services min instances to 0. I suspect the new publishing patch may also help, but I've yet to test it.

Cheers,

Sarah Noakes

Cornwall Council

Re: ERROR: “ArcGIS Server Site is currently being configured by another administrative operation.

Anonymous User — Thu, 25 Aug 2016 07:04:39 GMT

Hello Sarah,

The new publishing patch does not resolve this issue.

When I have received or facing this error, then only AGS process restarts is correct and useful option at that time.

Thanks!

Re: ERROR: “ArcGIS Server Site is currently being configured by another administrative operation.

JonStainthorpe — Mon, 12 Sep 2016 15:36:20 GMT

I had this issue on a production server so restarting the service or machine was not an option. I managed to resolve it by deleting the lock files for the specific service in:

<ArcGIS Server installation directory>\directories\arcgissystem\locks

The lock file itself was locked by another process (javaw.exe) so I had to use Process Expolorerto indentify the lock and force the delete. (This didn't cause me any problems, but things like this come with all the regular warnings of messing your system up, so beware. This was ArcGIS Server 10.4.1 on Windows Server 2008 R2 SP1)

To use process explorer:

Run it and select "File>Show Details For All Processes".
Cick "Find" in the tool bar.
Search on the lock file name (glock, rlock, wlock or whatever it may be).
Select the process in the search results.
The file should be highlighted in the bottom half of the main application window.
RIght click it and choose "Close Handle".
Locate the file in File Explorer and try to delete it.

Re: ERROR: “ArcGIS Server Site is currently being configured by another administrative operation.

Drew — Thu, 15 Sep 2016 18:09:40 GMT

Thank You - Worked like a charm!
We have been struggling with this issue since 10.4.1

There is a publishing patch we are going to try next week to see if it fixes the actual issue. We just need to wait until we can do it off hours because it restarts all services.

For others: Process Explorer Can Be Download Here

Drew

Re: ERROR: “ArcGIS Server Site is currently being configured by another administrative operation.

FC_Basson — Tue, 21 Feb 2017 06:35:26 GMT

That helped! The right-cilck->close step did not work for some reason, but instead you can find the Process ID in the Task Manager and just end the task before finding and deleting the little gremlin lock file.

Re: ERROR: “ArcGIS Server Site is currently being configured by another administrative operation.

KariRandall-Secrest — Tue, 27 Jun 2017 19:13:06 GMT

Hi Jamal,

Were you ever able to find out what was causing the issue and how to resolve it?