topic Re: Server says layer not configured for sync in ArcGIS Enterprise Questions

Server 10.7.1 says layer not configured for sync

LeviCecil — Thu, 26 Sep 2019 17:17:35 GMT

I'm trying to publish a dataset from ArcGIS Pro 2.4.1 to Server 10.7 for use in a Collector app. I've gone through all the steps to turn this into an editable, sync-enabled dataset. The SDE source for the data is registered with the server, I've added global IDs, enabled archiving (data is non-versioned), and enabled editor tracking. I've enabled editing and sync under the configuration pane of Publish Map Service in Pro. The service publishes successfully, but won't start. I see this error in the logs: Failed to construct instance of service 'BESC_Parkin_Main_Level.MapServer'. Layer(s) or table(s) are not configured for Sync. I'm not sure what I'm missing here.

Re: Server says layer not configured for sync

RyanUthoff — Thu, 26 Sep 2019 18:54:15 GMT

Are there any related tables or attachments? If so, Global ID must be the primary key.

Re: Server says layer not configured for sync

LeviCecil — Thu, 26 Sep 2019 19:05:09 GMT

Yes and yes. These tables were created in the SDE when I enabled all the settings and attachments. I just started from scratch and I'm getting the same error in the server logs.

Re: Server says layer not configured for sync

RyanUthoff — Thu, 26 Sep 2019 19:22:52 GMT

From what I can tell everything looks correct. What's strange is that it is letting you publish the feature service. Normally, if you have sync enabled but the layers are not properly configured, it will give you an error and won't even publish unless you disable sync if I remember correctly.

Even though it was a different situation, this reminds me of the issues we had when Esri released Survey123 3.0. I believe if using existing feature services to collect Survey123, it had to have pretty much the same requirements as having a sync enabled feature service (where previously it did not). You might try going through this thread and see if there is anything useful because I think there is a lot of overlap with having a feature service work with Survey123 and enabling sync on a feature service. https://community.esri.com/groups/survey123/blog/2018/07/17/how-to-turn-supportsapplyeditswithgloablids-on-your-feature-layers

Re: Server says layer not configured for sync

LeviCecil — Fri, 27 Sep 2019 17:44:13 GMT

I read through this thread, but I still can't get the feature server to be sync enabled. Once it's published, it says "stopping" in the server manager. I can't even view it on the REST services page until I go into the capabilities page in the server manager and uncheck sync under feature service. If I recheck sync and restart the service, it just says layers are not configured for sync. So I'm going in circles here.

Re: Server says layer not configured for sync

LeviCecil — Fri, 27 Sep 2019 17:45:55 GMT

This is all happening on our brand new 10.7 dev server, so I'm wondering if there's a setting that needs to be changed on the admin page?

Re: Server says layer not configured for sync

RyanUthoff — Fri, 27 Sep 2019 18:04:01 GMT

I'm not aware of a setting that needs to be changed to allow sync. Hopefully someone from Esri will be able to help out. I'm not sure of what could be causing this to happen.

Re: Server says layer not configured for sync

LeviCecil — Fri, 27 Sep 2019 20:46:39 GMT

Just got off the phone with tech support. Apparently this is BUG #000124999. Receiving error message ‘Layer(s) and Table (s) not configured for Sync’ when publishing a feature service to ArcGIS Enterprise from ArcGIS Pro when attachments and editor tracking are enabled.

Re: Server says layer not configured for sync

KarlieFreeman — Wed, 02 Oct 2019 19:31:08 GMT

Were you given a solution? We are having the exact same issue. I don't know how to resolve this issue.

Re: Server says layer not configured for sync

LeviCecil — Wed, 02 Oct 2019 20:12:19 GMT

I was not. I escalated the case and passed it on to the 3rd party vendor that's hosting our server. Seems like something they need to get sorted out in a patch ASAP. It's still listed as "medium severity" though. We might have to downgrade our server to 10.6 but I hope not.

Re: Server says layer not configured for sync

KarlieFreeman — Wed, 02 Oct 2019 20:17:51 GMT

Okay, I am on the phone with technical support now. I also hope that is not the solution- we would lose functionality.

Re: Server says layer not configured for sync

LeviCecil — Wed, 02 Oct 2019 20:26:22 GMT

I would mention this bug to them to save yourself some time. Also escalate the case through MyEsri. If enough of us make noise about this, then hopefully they'll fix it ASAP.

Re: Server 10.7.1 says layer not configured for sync

KarlieFreeman — Wed, 02 Oct 2019 21:45:43 GMT

I did. My problem slightly different than yours where I only got the error if i tried to restart the service after it was published. I went through some processes with tech support and was able to solve my issue by disabling archiving on the feature dataset and re-enabling archiving. Once those steps were performed, I was able to start the service.

Re: Server 10.7.1 says layer not configured for sync

LeviCecil — Wed, 02 Oct 2019 22:15:23 GMT

OK. Did you re-enable archiving after publishing to the server?

Re: Server 10.7.1 says layer not configured for sync

KarlieFreeman — Thu, 03 Oct 2019 12:43:50 GMT

Yes. This is what I did.

Published the feature service from our enterprise geodatabase. We used the map with the feature service for several weeks but needed to add a field to the attribute table. I stopped the service so I could alter the schema. Once I added the field, I tried to restart and i got the same error you did. That the table was not configured for sync. I stopped any other services that used a feature service from that same dataset so there would not be a schema lock. I then ran the geoprocessing tool to disable archiving. I received an error at first and it appeared that it was unsuccessful but when i refreshed the database, archiving was disabled. I then ran the geoprocessing tool to enable archiving. Once i did that i was able to restart the service. So I think the problem you and I experienced was a little different but it would be worth a shot to try the process above!

Re: Server 10.7.1 says layer not configured for sync

LeviCecil — Mon, 07 Oct 2019 17:13:56 GMT

This didn't work unfortunately. We're at a standstill here until this gets sorted out.

Re: Server 10.7.1 says layer not configured for sync

KarlieFreeman — Mon, 07 Oct 2019 17:18:15 GMT

Oh no. I hate to hear that. I will be anxious to hear what you do to resolve the issue. I know you are too.

Re: Server 10.7.1 says layer not configured for sync

LeviCecil — Mon, 07 Oct 2019 22:02:58 GMT

After working with tech support, I was able to publish from Pro with only archiving enabled. I need to enable attachments, and I've done so in the SDE. I'm not seeing attachments enabled on the REST page, however. Did you republish your service after enabling attachments?

Re: Server 10.7.1 says layer not configured for sync

KarlieFreeman — Tue, 08 Oct 2019 12:51:53 GMT

No, we enabled attachments before publishing. If you restart your service does it show in the rest page?

Re: Server 10.7.1 says layer not configured for sync

LeviCecil — Wed, 09 Oct 2019 19:59:05 GMT

Yes. I just enabled attachments and overwrote the service. Everything is working, and I'm able to edit the data in Collector and submit changes to the data in the SDE.