topic Re: Operations Dashboard is not opening. in ArcGIS Enterprise Questions

Operations Dashboard is not opening.

AntonioCano — Fri, 28 Jun 2019 19:59:14 GMT

Our team has recently begun testing with ArcGIS Enterprise and have configured a base deployment of ArcGIS Enterprise 10.7 using a cloud server. In our testing and validation, noted that Operations Dashboard does not want to open. We have tried various methods to start Operations Dashboard through Portal. To give you an idea of what we are encountering, we had created a web map using a feature service hosted from Survey123. After choosing to share as an Operations Dashboard and inputting the title, tags, and summary, a blank page opens with no options (screenshot attached). We have not been able to find any documentation on this. This is also true for Sites (these are the only 2 in the App Launcher). Any assistance in helping us to understand this issue would be really appreciated.

Re: Operations Dashboard is not opening.

DerekLaw — Sat, 29 Jun 2019 05:07:29 GMT

Hi Antonio,

> We have tried various methods to start Operations Dashboard through Portal. ... a blank page opens with no options

We haven't seen this behavior with Operations Dashboard in Portal for ArcGIS 10.7 before.

> This is also true for Sites ...

By "Sites", I believe you mean 'Enterprise Sites', correct? This sounds like there might be an issue with your ArcGIS Enterprise deployment/installation. I would verify that your Enterprise Base deployment is installed and configured correctly.

Hope this helps,

Re: Operations Dashboard is not opening.

AntonioCano — Mon, 01 Jul 2019 15:05:48 GMT

Hi Derek,

It could have something to do with the deployment installation. However we are not sure what it may be. We installed with the Builder and this presented quite abit of challenges that we needed to go back and fix. We've managed to get our configurations working as best as we can tell, except for the internal certificates. We've been able to also get Collector for ArcGIS Survey123, ArcGIS Earth and ArcGIS Maps for Office working as expected.

With regards to the Operations Dahsboard we are abit of a loss, as we aren't getting any errors just the behavior is not as expected.

Re: Operations Dashboard is not opening.

DerekLaw — Tue, 02 Jul 2019 05:37:43 GMT

Hi Antonio,

> It could have something to do with the deployment installation. However we are not sure what it may be. We installed with the Builder and this presented quite abit of challenges that we needed to go back and fix.

I'd suggest you contact esri Tech Support and check if your deployment is working/configured correctly. What did you do with respect to the bolded text above?

Are the configurable app templates and embedded Web AppBuilder in Portal for ArcGIS working correctly? Ops Dashboard is just another web app option.

Hope this helps,

Re: Operations Dashboard is not opening.

AntonioCano — Wed, 03 Jul 2019 15:47:51 GMT

Hi Derek,

Thanks for the feedback. We had proceeded to upgrade to 10.7.1. Internally the apps are working now, but externally they fail to load when launched. We are making some adjustments tand reconnecting our web adaptor and hosting server, and will see if those changes solve the issue.

-Antonio

Re: Operations Dashboard is not opening.

GarethBaker1 — Fri, 30 Aug 2019 10:16:12 GMT

We've just upgraded from Enterprise 10.6 (where Ops Dashboard was a separate installer) to 10.7.1 and are experiencing the same problem. Can't open or edit any dashboards when accessing our Portal via our web adaptor and externally visible domain name - goes to the URL but just a blank screen, same in IE and Chrome. If I go directly to the server then I can at least get a dashboard to open, the elements load but they don't seem to be able to access the source data. We have got an issue with our ADFS access post upgrade at the moment which we working on resolving so fingers crossed that may also sort out the dashboard access. Will post an update when we know more.

Re: Operations Dashboard is not opening.

GarethBaker1 — Fri, 30 Aug 2019 10:39:14 GMT

Weirdly seems to have now sorted itself out and dashboards seem to open up just fine. Perhaps some sort of browser cache issue?

Re: Operations Dashboard is not opening.

MarkusSchenardi — Mon, 27 Jan 2020 11:55:18 GMT

I had a similar behaviour with a dashboard containing a layer that was not part of a webmap. It could be that the solution was to create a webMap and create the dashboard based on it.

But these is not 100% approved.

Re: Operations Dashboard is not opening.

AndresCastillo — Thu, 06 Feb 2020 19:04:11 GMT

When I try to launch the default deployment of Operations Dashboard that comes with Enterprise Portal for ArcGIS 10.5.1, I get:

I am searching 'Operations Dashboard', as per these instructions:

Distribute Operations Dashboard for ArcGIS (Windows) through Portal for ArcGIS—Portal for ArcGIS (10.5.x) | ArcGIS Ent…

I do arrive at the item details page for item id=bb415d713a6640838c58e4ab9a0db95a

When, I click 'Get Application', I get redirected to https://www.arcgis.com/opsdashboard/OperationsDashboard.application , which is the page not found error shown above.

Derek Law‌

Re: Operations Dashboard is not opening.

DerekLaw — Fri, 07 Feb 2020 06:56:51 GMT

Hi Andres,

> When I try to launch the default deployment of Operations Dashboard that comes with Enterprise Portal for ArcGIS 10.5.1

FYI, the web browser based Operations Dashboard for ArcGIS is not available for pre-Portal for ArcGIS 10.6 releases. It's only available for 10.6 and later releases.

> I am searching 'Operations Dashboard', as per these instructions:

Distribute Operations Dashboard for ArcGIS (Windows) through Portal for ArcGIS—Portal for ArcGIS (10.5.x) | ArcGIS Enterprise

The Windows desktop release of Operations Dashboard was retired on Jan 1st, 2019. Sorry. Please see this blog,

Operations Dashboard v10.3.4 is Retiring!

Hope this helps,

Re: Operations Dashboard is not opening.

AndresCastillo — Fri, 07 Feb 2020 19:35:11 GMT

Thank you Derek,

I also see this great article now:

https://community.esri.com/community/gis/applications/operations-dashboard-for-arcgis/blog/2018/01/24/operations-dashboard-and-arcgis-enterprise-106

Re: Operations Dashboard is not opening.

AbdulJabbar1 — Thu, 12 Mar 2020 20:04:08 GMT

Hi There,

Operational Dashboard is not opening (Installed with Portal for ArcGIS 10.8).

When I hit the Operational Dashboard in App Launcher it just keeps searching for hours and nothing comes up.

I'm using Portal for ArcGIS 10.8 with ArcGIS Server 10.8 as Federated Server. Everything works fine for me apart from Operational Dashboard.

Please any assistance will be highly appreciated.

Thanks

Abdul

operations dashboard issue‌

#Portal for ArcGIS 10.8

Re: Operations Dashboard is not opening.

GrantMullins — Wed, 18 Mar 2020 16:12:54 GMT

Have you tried opening in Chrome? I only get that behavior in IE.

Re: Operations Dashboard is not opening.

DerekLaw — Tue, 24 Mar 2020 22:23:30 GMT

Hi Abdul,

Sorry for the late reply. I did not see the notification for this thread update.

> Operational Dashboard is not opening (Installed with Portal for ArcGIS 10.8)

Is this a new Portal for ArcGIS 10.8 installation? or was this an upgrade of Portal? If the latter, from which release? Also, if the latter, was Operations Dashboard working and now just stopped working? If the latter, were any changes made to Portal?

Re: Operations Dashboard is not opening.

GrantMullins — Wed, 25 Mar 2020 00:37:53 GMT

Found a fix in another thread that I can't find at the moment. Turning off "Compatibility Mode" from the IE options menu fixed it for us. Chrome still seems to perform better but at least folks can click links and go to a viewer that works.

Re: Operations Dashboard is not opening.

AbdulJabbar1 — Wed, 25 Mar 2020 10:26:04 GMT

Hi Grant,

Thanks for responding on this.

Normally I use Google Chrome and it doesn't work there at all. However, I also tried IE, unfortunately, no luck there either.

Re: Operations Dashboard is not opening.

AbdulJabbar1 — Wed, 25 Mar 2020 10:39:42 GMT

Hi Derek,

Thanks for responding on this.

Yes, I updated Portal for ArcGIS from 10.7 to 10.8. I've never tried OD before in ArcGIS Enterprise, just tried a few times in ArcGIS Online where I had no issue at all.

Now, we are expanding our infrastructure and looking for managing all our assets using the full package of geospatial technology available. I didn't have any issue with any component of ArcGIS Enterprise 10.8 apart from OD.

Hope it helps

Please let me know if you required any further information from my side.

Thanks

Abdul

Re: Operations Dashboard is not opening.

DerekLaw — Wed, 25 Mar 2020 17:15:17 GMT

Hi Abdul,

> ... I updated Portal for ArcGIS from 10.7 to 10.8

I suspect something's amiss with your Portal upgrade. Operations Dashboard is integrated within Portal - it is not a separate install in 10.7, nor 10.8. Are you sure you followed the Portal upgrade procedure correctly?

Upgrade your ArcGIS Enterprise portal—Portal for ArcGIS (10.8) | Documentation for ArcGIS Enterprise

Did you reindex your Portal?

After upgrading, I don't see all of my items, groups, and users in my portal. What's going on?

Hope this helps,

Re: Operations Dashboard is not opening.

AbdulJabbar1 — Thu, 26 Mar 2020 18:10:27 GMT

Hi Derek,

Yes, I know that OD is not separate anymore, and I'm sure I followed the upgrading procedure correctly.

In fact, all my apps (Operations Dashboard, Workforce and QuickCapture) in App Launcher are showing the same behaviour. When I click any of them they take me to the new window where they just keep thinking with a blank page.

I did reindex today, unfortunately still no luck.

It's very frustrating.

Do you think if I have anything wrong with my proxy server? If there is something wrong with the proxy I won't be able to get anything from my portal site, but here everything works fine apart from apps in App Launcher.

Abdul

Re: Operations Dashboard is not opening.

DerekLaw — Thu, 26 Mar 2020 18:23:07 GMT

Hi Abdul,

> Do you think if I have anything wrong with my proxy server? If there is something wrong with the proxy I won't be able to get anything from my portal site, but here everything works fine apart from apps in App Launcher.

Possibly. Not sure as I am not familiar with your ArcGIS Enterprise installation/security configurations, etc. At this point, I recommend that you contact esri Tech Support and they can help you investigate further. Sorry.