topic Re: Don't Know Server Usernames or Passwords in ArcGIS Enterprise Questions

Don't Know Server Usernames or Passwords

MattDeveney — Fri, 05 Oct 2018 17:01:58 GMT

I currently just started a new position as a GIS Specialist. ArcGIS for Server is set up with multiple web apps, I am attempting to access ArcGIS Server Manager as well as connect to the SDE Geodatabases on the server through ArcCatalog (database authentication); however, my predecessor did not leave any log in information for the server site administrator or any other user. I am attempting to contact the previous specialist, but in the mean time, I am unable to connect to our primary GIS Data on the server other than through old maps that were left for me. I have tried to recall the administrator password through ResetPassword.bat, without success. My IT department has been unable to help me. If any of you would have any insight on this, it would be appreciated.

Re: Don't Know Server Usernames or Passwords

BillFox — Fri, 05 Oct 2018 17:07:16 GMT

Hi Matt,

Create a new admin/dbo user in the geodatabase and then setup a new site admin and/or portal admin account.

Example:

Edit the primary site administrator account—ArcGIS Server Administration (Windows) | ArcGIS Enterprise

-Bill

Re: Don't Know Server Usernames or Passwords

MattDeveney — Fri, 05 Oct 2018 17:22:38 GMT

I'm not sure but, I believe I would need to be able to access the ArcGIS Server Manager to do this, and I do not have any log in information to log into it.

Re: Don't Know Server Usernames or Passwords

BillFox — Fri, 05 Oct 2018 17:57:26 GMT

Resetting a forgotten password—ArcGIS Server Administration (Windows) | ArcGIS Enterprise

Re: Don't Know Server Usernames or Passwords

MattDeveney — Fri, 05 Oct 2018 18:26:44 GMT

When I run resetpassword.bat, a password is not returned. The windows command prompt comes up with a black screen and closes again.

Re: Don't Know Server Usernames or Passwords

BillFox — Fri, 05 Oct 2018 18:33:22 GMT

Verify that account user name and that it is enabled.

Disabling the primary site administrator account—ArcGIS Server Administration (Windows) | ArcGIS Enterprise

Re: Don't Know Server Usernames or Passwords

BillFox — Fri, 05 Oct 2018 18:35:38 GMT

Verify the log on as account for the ArcGIS Server windows service.

Re: Don't Know Server Usernames or Passwords

BillFox — Fri, 05 Oct 2018 18:40:49 GMT

You will need to fool with this admin account too.

The ArcGIS Server account—ArcGIS Server (Windows) Installation Guide (10.5) | ArcGIS Enterprise

Re: Don't Know Server Usernames or Passwords

BillFox — Fri, 05 Oct 2018 18:41:53 GMT

Some installation notes here for "overview".

Install ArcGIS Server on one machine—ArcGIS Server (Windows) Installation Guide (10.5) | ArcGIS Enterprise

Re: Don't Know Server Usernames or Passwords

MattDeveney — Fri, 05 Oct 2018 19:58:29 GMT

Ok. So I've made some progress, Thanks Mr. Fox for your first suggestion article. With some help using the command prompt, I was able to run resetpassword.bat and put in the command to return the username (./passwordreset -l), agssite, so at least I have that now. Now I'm trying to change the password and getting the following message:

Any suggestions?

Re: Don't Know Server Usernames or Passwords

BillFox — Fri, 05 Oct 2018 20:16:36 GMT

Reboot that server to see if it clears that error and try again.

Also, check to make sure the account you use to run that windows service is not restricted by any active directory / group policy to run as a service/batch job.

Re: Don't Know Server Usernames or Passwords

MattDeveney — Tue, 09 Oct 2018 16:43:37 GMT

Thank you all for your help. Stepping in as the only GIS person with no one to help become familiar with what has been set up and what data has been collected has been quite a learning experience. I have since found a text file with all of the log ins and passwords for all of the GIS utilities that have been set up. Thank you again.