topic Custom font not updated when mxd is published to ArcGIS Server Enterprise in ArcGIS Enterprise Questions https://community.esri.com/t5/arcgis-enterprise-questions/custom-font-not-updated-when-mxd-is-published-to/m-p/345500#M13281 <HTML><HEAD></HEAD><BODY><DIV class=""><P>I have a mxd that use a custom font for point symbols. I have updated the font to add new symbols and everything is working within ArcMap. The new symbols are displayed correctly.</P><P style="min-height: 8pt; padding: 0px;">&nbsp;</P><P>However, when I publish the mxd to ArcGIS Server Enterprise, the new symbols are not visible only the old ones.</P><P style="min-height: 8pt; padding: 0px;">&nbsp;</P><P>I have added the updated font into the C:\windows\fonts folder into the ArcGIS Server machine and restarted the Map Service without success.</P><P style="min-height: 8pt; padding: 0px;">&nbsp;</P><P>I have tried to delete the Map Service before re-publishing it, without success.</P><P style="min-height: 8pt; padding: 0px;">&nbsp;</P><P>Can someone help me with that issue?</P></DIV></BODY></HTML> Thu, 06 Feb 2020 18:27:32 GMT MaximeDemers 2020-02-06T18:27:32Z Custom font not updated when mxd is published to ArcGIS Server Enterprise https://community.esri.com/t5/arcgis-enterprise-questions/custom-font-not-updated-when-mxd-is-published-to/m-p/345500#M13281 <HTML><HEAD></HEAD><BODY><DIV class=""><P>I have a mxd that use a custom font for point symbols. I have updated the font to add new symbols and everything is working within ArcMap. The new symbols are displayed correctly.</P><P style="min-height: 8pt; padding: 0px;">&nbsp;</P><P>However, when I publish the mxd to ArcGIS Server Enterprise, the new symbols are not visible only the old ones.</P><P style="min-height: 8pt; padding: 0px;">&nbsp;</P><P>I have added the updated font into the C:\windows\fonts folder into the ArcGIS Server machine and restarted the Map Service without success.</P><P style="min-height: 8pt; padding: 0px;">&nbsp;</P><P>I have tried to delete the Map Service before re-publishing it, without success.</P><P style="min-height: 8pt; padding: 0px;">&nbsp;</P><P>Can someone help me with that issue?</P></DIV></BODY></HTML> Thu, 06 Feb 2020 18:27:32 GMT https://community.esri.com/t5/arcgis-enterprise-questions/custom-font-not-updated-when-mxd-is-published-to/m-p/345500#M13281 MaximeDemers 2020-02-06T18:27:32Z Re: Custom font not updated when mxd is published to ArcGIS Server Enterprise https://community.esri.com/t5/arcgis-enterprise-questions/custom-font-not-updated-when-mxd-is-published-to/m-p/345501#M13282 <HTML><HEAD></HEAD><BODY><P>Did you restart the Server service?</P><P></P><P><A class="link-titled" href="https://support.esri.com/en/technical-article/000017153" title="https://support.esri.com/en/technical-article/000017153">Problem: Custom font styles in ArcGIS Server services display in ArcMap but not in Portal for ArcGIS or ArcGIS Online</A>&nbsp;</P></BODY></HTML> Thu, 06 Feb 2020 18:53:25 GMT https://community.esri.com/t5/arcgis-enterprise-questions/custom-font-not-updated-when-mxd-is-published-to/m-p/345501#M13282 JonathanQuinn 2020-02-06T18:53:25Z Re: Custom font not updated when mxd is published to ArcGIS Server Enterprise https://community.esri.com/t5/arcgis-enterprise-questions/custom-font-not-updated-when-mxd-is-published-to/m-p/345502#M13283 <HTML><HEAD></HEAD><BODY><P>Hi Jonathan, do you mean restarting the Map Service or the whole server?</P><P></P><P>Yes, I have restarted the Map Service many times. I have deleted and republished it many times too.</P></BODY></HTML> Thu, 06 Feb 2020 18:56:51 GMT https://community.esri.com/t5/arcgis-enterprise-questions/custom-font-not-updated-when-mxd-is-published-to/m-p/345502#M13283 MaximeDemers 2020-02-06T18:56:51Z Re: Custom font not updated when mxd is published to ArcGIS Server Enterprise https://community.esri.com/t5/arcgis-enterprise-questions/custom-font-not-updated-when-mxd-is-published-to/m-p/345503#M13284 <HTML><HEAD></HEAD><BODY><P>Restart the ArcGIS Server Windows service:</P><P></P><BLOCKQUOTE class="jive_macro_quote jive-quote jive_text_macro"><SPAN style="color: #595959; background-color: #ffffff; font-weight: 300;">2. Restart the ArcGIS Server service and republish the hosted service to Portal for ArcGIS or ArcGIS Online.</SPAN></BLOCKQUOTE></BODY></HTML> Thu, 06 Feb 2020 20:00:58 GMT https://community.esri.com/t5/arcgis-enterprise-questions/custom-font-not-updated-when-mxd-is-published-to/m-p/345503#M13284 JonathanQuinn 2020-02-06T20:00:58Z Re: Custom font not updated when mxd is published to ArcGIS Server Enterprise https://community.esri.com/t5/arcgis-enterprise-questions/custom-font-not-updated-when-mxd-is-published-to/m-p/345504#M13285 <HTML><HEAD></HEAD><BODY><P>I can't do that, that's a production server and the service is not published into Portal.</P><P></P><P>I have noticed that the font finish to be updated on ArcGIS Server after many delete/update/publish tries, but I can't find a reliable way to update it.</P></BODY></HTML> Thu, 06 Feb 2020 20:07:22 GMT https://community.esri.com/t5/arcgis-enterprise-questions/custom-font-not-updated-when-mxd-is-published-to/m-p/345504#M13285 MaximeDemers 2020-02-06T20:07:22Z Re: Custom font not updated when mxd is published to ArcGIS Server Enterprise https://community.esri.com/t5/arcgis-enterprise-questions/custom-font-not-updated-when-mxd-is-published-to/m-p/345505#M13286 <HTML><HEAD></HEAD><BODY><P>Contrary to what the documentation said, the font file does not need to be installed in the server C:\windows\fonts directory when you publish the service.</P><P></P><P>It seems the font is stored in the mxd per symbol.</P><P></P><P>A workaround I have found is:</P><OL><LI>switch the custom font that was updated to Arial or any windows font.</LI><LI>save the mxd</LI><LI>publish the service to ArcGIS Server</LI><LI>switch back to the updated custom font</LI><LI>save mxd</LI><LI>publish the service to ArcGIS Server</LI></OL></BODY></HTML> Thu, 20 Feb 2020 15:44:02 GMT https://community.esri.com/t5/arcgis-enterprise-questions/custom-font-not-updated-when-mxd-is-published-to/m-p/345505#M13286 MaximeDemers 2020-02-20T15:44:02Z