Resolving DNS conflict- ‘MShome.net’

RanaDas — Mon, 13 Apr 2020 14:02:10 GMT

We all come across several problems in our data to activity. One such challenge is the DNS conflict. In this scenario ArcGIS Server or Portal site gets redirected to ‘machinename.mshome.net’ instead of the default FQDN ‘machinename.domain.com'

Cause

The issue occurs on systems which are connected to DHCP Servers with ICS enabled. Also, on systems which are not connected to any domain, and configured using a workgroup.

The ICS host requires a DNS name. If the computer has not been assigned a DNS domain name, then MShome.net is automatically applied to the host computer.

Addressing the Issue in Portal for ArcGIS
1. On the portal machine locate your installation directory. By default, the installation directory is C:\Program Files\ArcGIS\Portal
2. Browse to etc folder, this folder stores the portal configuration files
C:\Program Files\ArcGIS\Portal\framework\etc
3. Create a file named hostname.properties, with appropriate permissions, in this folder.
4. Open the file using notepad add the following text and specify the fully qualified domain name of the intended interface: hostname=machinename.domain.com
5. Save and close the hostname.properties file.
6. Restart portal services. (The change may not effect on the first restart; you may require restarting the services a couple of times)
Note: Before accessing the portal home page clear browser cache.

Addressing the Issue in ArcGIS Server

1. On the ArcGIS Server machine locate your installation directory. By default, the installation directory is C:\Program Files\ArcGIS\Server
2. Browse to etc folder, this folder stores the server configuration files
C:\Program Files\ArcGIS\Server\framework\etc
3. Create a file named hostname.properties, with appropriate permissions, in this folder.
4. Open the file using notepad add the following text and specify the fully qualified domain name of the intended interface: hostname=machinename.domain.com
5. Save and close the hostname.properties file.
6. Restart ArcGIS Server services. (The change may not effect on the first restart; you may require restarting the services a couple of times)
Note: Before accessing the ArcGIS Server Manager page clear browser cache.

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Resolving DNS conflict- ‘MShome.net’