Unable to find the primary portal. Check if the highly available configuration on your portal was configured correctly.

ZeeshanKhan1 — Mon, 05 Aug 2019 13:57:39 GMT

Hi all,

I was trying to upgrade my Portal for ArcGIS to 10.7.1 from 10.6.1 in HA deployment following instruction I run the setup on both machines which completed successfully on both machines. after installation when I go to upgrade the Portal https://localhost:7443/arcgis/portaladmin/upgrade. I start getting the following Error.

Unable to find the primary portal. Check if the highly available configuration on your portal was configured correctly.

I can see this error on both machines. When I check the Log Files.

Machine 1:

<Msg time="2019-08-01T02:58:30,781" type="SEVERE" code="216012" source="Portal" process="2988" thread="1" methodName="" machine="DFS-GEOPRTL-11.DPKO.UN.ORG" user="" elapsed="">HA: Error in HA plugin. Missing key 'master.node' in the properties file.</Msg>
<Msg time="2019-08-01T02:59:31,37" type="DEBUG" code="9999" source="Portal" process="2988" thread="1" methodName="" machine="xxxxxx.xxx.ORG" user="" elapsed="">com.esri.arcgis.portal.admin.core.PortalException: Missing key 'master.node' in the properties file.
at com.esri.arcgis.portal.plugins.HAPlugin.getProperty(HAPlugin.java:1609)
at com.esri.arcgis.portal.plugins.HAPlugin.a(HAPlugin.java:702)
at com.esri.arcgis.portal.plugins.HAPlugin.b(HAPlugin.java:726)
at com.esri.arcgis.portal.plugins.HAPlugin.c(HAPlugin.java:743)
at com.esri.arcgis.portal.plugins.HAPlugin.a(HAPlugin.java:1731)
at com.esri.arcgis.portal.plugins.HAPlugin.access$500(HAPlugin.java:82)
at com.esri.arcgis.portal.plugins.HAPlugin$d.run(HAPlugin$d.java:417)
</Msg>

and

Machine 2:

<Msg time="2019-08-05T10:57:12,300" type="SEVERE" code="216012" source="Portal" process="2780" thread="1" methodName="" machine="xxxxxxxx.xxxx.ORG" user="" elapsed="">HA: Error in HA plugin. Missing key 'master.node' in the properties file.</Msg>
<Msg time="2019-08-05T10:58:12,564" type="DEBUG" code="9999" source="Portal" process="2780" thread="1" methodName="" machine="xxxx.xxxxx.ORG" user="" elapsed="">com.esri.arcgis.portal.admin.core.PortalException: Missing key 'master.node' in the properties file.
at com.esri.arcgis.portal.plugins.HAPlugin.getProperty(HAPlugin.java:1609)
at com.esri.arcgis.portal.plugins.HAPlugin.a(HAPlugin.java:702)
at com.esri.arcgis.portal.plugins.HAPlugin.b(HAPlugin.java:726)
at com.esri.arcgis.portal.plugins.HAPlugin.c(HAPlugin.java:743)
at com.esri.arcgis.portal.plugins.HAPlugin.a(HAPlugin.java:1731)
at com.esri.arcgis.portal.plugins.HAPlugin.access$500(HAPlugin.java:82)
at com.esri.arcgis.portal.plugins.HAPlugin$d.run(HAPlugin$d.java:417)
</Msg>

I need advice on this matter, please.

Re: Unable to find the primary portal. Check if the highly available configuration on your portal was configured correctly.

ZeeshanKhan1 — Mon, 05 Aug 2019 18:04:16 GMT

I resolved the problem - Issue was related to

...\arcgisportal\content\items\portal-ha - nodes.properties file was Empty, so a manual addition of properties helps to fix the problem.

topic Unable to find the primary portal. Check if the highly available configuration on your portal was configured correctly. in ArcGIS Enterprise Questions

Unable to find the primary portal. Check if the highly available configuration on your portal was configured correctly.

Unable to find the primary portal. Check if the highly available configuration on your portal was configured correctly.

Re: Unable to find the primary portal. Check if the highly available configuration on your portal was configured correctly.