topic Re: ArcGIS Server Manager hangs with "Please Wait..." message after login in ArcGIS Enterprise Questions

ArcGIS Server Manager hangs with "Please Wait..." message after login

Anonymous User — Thu, 06 Jun 2013 09:01:55 GMT

Hi!

After a new installation of ArcGIS for Server 10.1 SP1 there is a strange behaviour of the ArcGIS Server Manager. When I am trying to login with a newly created user, the login screen hangs with "Please Wait..." message after login:

[ATTACH=CONFIG]25047[/ATTACH]
[ATTACH=CONFIG]25048[/ATTACH]

This error occurs for every user created via the web interface (user group: GIS Administrator).

But when I login with the user created during the installation ("agsmanager") everything works fine.

Configuration Settings
User Store: ArcGIS Server Built-in
Role Store: ArcGIS Server Built-in
Authentication Tier GIS Server
Authentication Mode: ArcGIS Tokens

Primary Site Administrator Account
Username: agsmanager

Token Settings
Lifespan of Short-lived Tokens: 60 minutes
Lifespan of Long-lived Tokens: 1 day

System: Microsoft® Windows Server® 2008 Standard x64 SP2

Regards,
Christian

Re: ArcGIS Server Manager hangs with "Please Wait..." message after login

RichardWatson — Sat, 29 Jun 2013 17:23:05 GMT

I doubt that this is your problem because offer it up because no one else has responded to your question:

http://support.esri.com/en/knowledgebase/techarticles/detail/36751

Re: ArcGIS Server Manager hangs with "Please Wait..." message after login

Anonymous User — Mon, 08 Jul 2013 21:14:03 GMT

Original User: rstaylor

I am experiencing this same problem right now and would like to know how you resolved yours.

Re: ArcGIS Server Manager hangs with "Please Wait..." message after login

JonathanQuinn — Tue, 09 Jul 2013 19:55:33 GMT

Pretty basic, but have you tried to restart the ArcGIS Server Windows service?

Re: ArcGIS Server Manager hangs with "Please Wait..." message after login

Anonymous User — Tue, 09 Jul 2013 20:00:20 GMT

Original User: rstaylor

Yes, thank you. I contacted ESRI support. They recommended the same. They also taught me the admin access (i.e. http://<server>:6080/arcgis/admin. However, I may need to call them again. When I set up my users and roles, log out then attempt to log back in as one of the new users, I get the same hang up.

Re: ArcGIS Server Manager hangs with "Please Wait..." message after login

JonathanQuinn — Tue, 09 Jul 2013 20:02:20 GMT

What kind of security are you using? ArcGIS Server built in users and roles, or Windows Domain users and roles, or a mix of Windows users and Server roles?

Re: ArcGIS Server Manager hangs with "Please Wait..." message after login

Anonymous User — Tue, 03 Sep 2013 19:13:51 GMT

Original User: infindibular

I'm having the same problem, but my install was functioning just fine until recently.

My server recently joined a domain and I had local account permissions set up before. I suspect this is causing the problem. I have rights on the server, but not on the domain.

Do you have any guidance based upon this behavior?

Re: ArcGIS Server Manager hangs with "Please Wait..." message after login

JonathanQuinn — Tue, 03 Sep 2013 20:50:41 GMT

What browser are you using?

Re: ArcGIS Server Manager hangs with "Please Wait..." message after login

Anonymous User — Tue, 03 Sep 2013 20:53:31 GMT

Original User: infindibular

Chrome..

And your question inspired me to try the Evil Empire (IE), which works just fine... why?

Re: ArcGIS Server Manager hangs with "Please Wait..." message after login

JonathanQuinn — Tue, 03 Sep 2013 20:54:42 GMT

This is a bug with the current version of Chrome. You'll have to use IE or Firefox, or some other browser.

Re: ArcGIS Server Manager hangs with "Please Wait..." message after login

Anonymous User — Fri, 29 Nov 2013 19:13:01 GMT

Original User: btelliot

I was getting this bug with chrome. I tried logging in with IE and it works. Thanks for the help.

Re: ArcGIS Server Manager hangs with "Please Wait..." message after login

Anonymous User — Tue, 17 Dec 2013 20:51:13 GMT

Same issue with Firefox. IE works, but nobody wants to be stuck using IE.

Re: ArcGIS Server Manager hangs with "Please Wait..." message after login

Anonymous User — Thu, 19 Dec 2013 12:54:01 GMT

Original User: cadrin

Please apply this patch :

ArcGIS® for Server 10.1 SP1 �?? Server Manager Patch for Google Chrome�?� and Mozilla Firefox�?�