topic GetServerInfo SOAP request fails for map service with large number of domains in ArcGIS Enterprise Questions https://community.esri.com/t5/arcgis-enterprise-questions/getserverinfo-soap-request-fails-for-map-service/m-p/270310#M10387 <HTML><HEAD></HEAD><BODY><SPAN>I have an ArcGIS Server 10.1.1 map service that contains a large number of domains (more than 25,000). When the map service is configured with default value for "Maximum Number of Coded Domains" parameter, the GetServerInfo SOAP request returns successfully - although domains are not present. When the value for this parameter is increased so that domains can be returned, the request fails with a 400 error stating that request sent by client was structurally incorrect.</SPAN><BR /><BR /><SPAN>Here's what I see in the logs when the error occurs:</SPAN><BR /><UL><BR /><LI>map service</LI><BR />[INDENT]<UL><BR /><LI>Msg with code 10009 stating "GetServerInfo has completed."</LI><BR /><LI>Msg with code 100002 stating "String request successfully processed. Response size is 22057089 characters."</LI><BR /></UL>[/INDENT]<BR /><LI>server</LI><BR />[INDENT]<UL><BR /><LI>Msg with code 8001 stating that an instance of service "failed to process a request"</LI><BR /></UL>[/INDENT]<BR /><LI>Fiddler</LI><BR />[INDENT]<UL><BR /><LI>Response from server with HTTP Status 400, stating that "The request sent by the client was syntactically incorrect()." and a footer of Apache Tomcat 7.0.0.27.</LI><BR /></UL>[/INDENT]</UL><SPAN>Does anyone have any suggestions on likely causes of this problem or suggestions for configuration changes or troubleshooting steps?</SPAN></BODY></HTML> Wed, 03 Apr 2013 17:18:33 GMT NeilDuxbury 2013-04-03T17:18:33Z GetServerInfo SOAP request fails for map service with large number of domains https://community.esri.com/t5/arcgis-enterprise-questions/getserverinfo-soap-request-fails-for-map-service/m-p/270310#M10387 <HTML><HEAD></HEAD><BODY><SPAN>I have an ArcGIS Server 10.1.1 map service that contains a large number of domains (more than 25,000). When the map service is configured with default value for "Maximum Number of Coded Domains" parameter, the GetServerInfo SOAP request returns successfully - although domains are not present. When the value for this parameter is increased so that domains can be returned, the request fails with a 400 error stating that request sent by client was structurally incorrect.</SPAN><BR /><BR /><SPAN>Here's what I see in the logs when the error occurs:</SPAN><BR /><UL><BR /><LI>map service</LI><BR />[INDENT]<UL><BR /><LI>Msg with code 10009 stating "GetServerInfo has completed."</LI><BR /><LI>Msg with code 100002 stating "String request successfully processed. Response size is 22057089 characters."</LI><BR /></UL>[/INDENT]<BR /><LI>server</LI><BR />[INDENT]<UL><BR /><LI>Msg with code 8001 stating that an instance of service "failed to process a request"</LI><BR /></UL>[/INDENT]<BR /><LI>Fiddler</LI><BR />[INDENT]<UL><BR /><LI>Response from server with HTTP Status 400, stating that "The request sent by the client was syntactically incorrect()." and a footer of Apache Tomcat 7.0.0.27.</LI><BR /></UL>[/INDENT]</UL><SPAN>Does anyone have any suggestions on likely causes of this problem or suggestions for configuration changes or troubleshooting steps?</SPAN></BODY></HTML> Wed, 03 Apr 2013 17:18:33 GMT https://community.esri.com/t5/arcgis-enterprise-questions/getserverinfo-soap-request-fails-for-map-service/m-p/270310#M10387 NeilDuxbury 2013-04-03T17:18:33Z Re: GetServerInfo SOAP request fails for map service with large number of domains https://community.esri.com/t5/arcgis-enterprise-questions/getserverinfo-soap-request-fails-for-map-service/m-p/270311#M10388 <HTML><HEAD></HEAD><BODY><SPAN>Hi, </SPAN><BR /><BR /><SPAN>Did you ever get this one resolved?</SPAN><BR /><BR /><SPAN>Brad</SPAN></BODY></HTML> Thu, 12 Sep 2013 11:26:53 GMT https://community.esri.com/t5/arcgis-enterprise-questions/getserverinfo-soap-request-fails-for-map-service/m-p/270311#M10388 Anonymous User 2013-09-12T11:26:53Z Re: GetServerInfo SOAP request fails for map service with large number of domains https://community.esri.com/t5/arcgis-enterprise-questions/getserverinfo-soap-request-fails-for-map-service/m-p/270312#M10389 <HTML><HEAD></HEAD><BODY><SPAN>Hey Brad</SPAN><BR /><BR /><SPAN>Yes. The problem was with the SOC heap size.</SPAN><BR /><BR /><SPAN>There was an explanatory error message that was logged at DEBUG level - "Exception caught while processing request. Java heap space"</SPAN><BR /><BR /><SPAN>The fix was to alter the setting for SOC maximum heap size (in MB) for the machine. You can do this via the ArcGIS admin site (</SPAN><A _jive_internal="true" class="" href="https://community.esri.com/[server]:6080/arcgis/admin">http://[server]:6080/arcgis/admin</A><SPAN>). I increased the value from 64 to 128.</SPAN><BR /><BR /><SPAN>Thanks,</SPAN><BR /><SPAN>Neil</SPAN></BODY></HTML> Thu, 12 Sep 2013 12:59:51 GMT https://community.esri.com/t5/arcgis-enterprise-questions/getserverinfo-soap-request-fails-for-map-service/m-p/270312#M10389 NeilDuxbury 2013-09-12T12:59:51Z