Service failed to start after moving server directories.

JaniceBaird — Mon, 29 Jun 2020 21:36:03 GMT

Hi All,

I am receiving an error when trying to restart a service in Server Manager after moving my config-store and server directories. The error states that "Service failed to start" and is looking for files in the old directories location.

I am on Windows and at ArcGIS for Server 10.4.1. I originally moved the directories from a local drive to a new VM and joined a second server to my site. Everything was working fine after this move. Now, I got a new file server and would like to move the directories to this new VM. I changed the config-store and server directories using Server Manager and when I login to server admin, the new location is what I see, as well. However, I am unable to get my services to recognize the new location.

I have stopped and restarted the ArcGIS Service on both server machines. I have attempted to stop and start the individual services.

Is there some other hoop I need to jump through to get my services to realize that they can no longer use the old files?

Thanks, Janice.

Here is the message displayed in Server Manager when I try to start the service:

Service failed to start

Assessor.PropertyMapMobile.MapServer:
<SERVER1>.<DOMAIN>.LOCAL
Can not open file \\OLDSERVER\arcgis_server\directories\arcgissystem\arcgisinput\Assessor\PropertyMapMobile.MapServer\extracted\v101\PropertyMapM.msd. The network name cannot be found. Probable cause: The file is inaccessible to Server.
<SERVER2>.<DOMAIN>.LOCAL
Can not open file \\OLDSERVER\arcgis_server\directories\arcgissystem\arcgisinput\Assessor\PropertyMapMobile.MapServer\extracted\v101\PropertyMapM.msd. The network name cannot be found. Probable cause: The file is inaccessible to Server.

Re: Service failed to start after moving server directories.

JaniceBaird — Tue, 30 Jun 2020 17:15:21 GMT

I changed all of my folders back to the first file server and everything is working again... Makes me think I did something wrong when I moved them the first time to the new file server... Or, there is something wrong with the second file server.

Janice.

Re: Service failed to start after moving server directories.

JaniceBaird — Wed, 08 Jul 2020 13:49:50 GMT

I tried again to move the config-store and server directories and this time it worked. The next issue was that the Search Utilities would not start. Looking closer at the problem I found that they were referencing a toolbox on a drive letter from my production ArcGIS server. I found that I could update this in server admin. All is good now!

topic Service failed to start after moving server directories. in ArcGIS Enterprise Questions

Service failed to start after moving server directories.

Re: Service failed to start after moving server directories.

Re: Service failed to start after moving server directories.