idea Faster response from ESRI on bug fixes and updates in between service packs in ArcGIS Enterprise Ideas

Faster response from ESRI on bug fixes and updates in between service packs

PatrickMoulden — Wed, 12 Sep 2012 15:40:16 GMT

I understand the need to release bug fixes and software updates within service packs to keep things organized. However, there are multiple bugs within ArcGIS software that cause serious productivity issues and that have no known workarounds.

My proposal is that ESRI release bug fixes individually inbetween service pack releases to help solve the more serious bugs. These fixes can be removed once a service pack containing the fix is released but I feel it is important for these problems to be fixed as soon as possible. I would also like it if ESRI would offer a feed or blog service allowing users to monitor the status of known bugs and interact directly with ESRI staff working on the problem outside of the ArcGIS forums environment.

It is not possible for us to just accept being told that the bug will be fixed with the next service pack and just not work until that SP is released which may be months away.

Re: Faster response from ESRI on bug fixes and updates in between service packs

ChrisFox — Fri, 14 Sep 2012 16:56:02 GMT

I would like to point you to a recent blog post on this topic, How to Escalate a Bug. By following this procedure you can accomplish several of the items you have discussed in this post. First you can track your bugs and follow the status. Second you have the opportunity to escalate bugs that are crtitcal to your workflows to the User Advocacy Group. This allows you to talk with someone directly at Esri regarding the key issues that are impacting you.

Re: Faster response from ESRI on bug fixes and updates in between service packs

Anonymous User — Thu, 18 Nov 2021 04:45:11 GMT

@ChrisFox It has gotten to the point of why do we even bother with submitting BUGS they are rarely updated or addressed.

#BUG-000091314 Raised 09/10/2015 Status In Product Plan. Still an issue

#BUG-000108925 Raised 18/10/2017 Status NEW Still an issue as at 10.9 Subscribed and Escalated.

#BUG-000114795 Raised 20/062018 Status Under Consideration Still an issue.

#BUG-000118028 Raised 07/11/2018 Status New

#BUG-000120664 Raised 09/03/2019 Status in Product Plan

#BUG-000133199 Raised 19/08/2020 In Product Plan

Re: Faster response from ESRI on bug fixes and updates in between service packs

JonEmch — Thu, 18 Nov 2021 15:56:56 GMT

@Anonymous User Hello there Tim, Jon here: the Product Advocacy Lead for ArcGIS Enterprise. I saw your post here, and wanted to let you know that I went through the defects you listed and "refreshed" them with your note that these are issues you are still experiencing today. I appreciate you including the version reproduced information as well. If you have any concerns, please reach out to me directly via DM.

Re: Faster response from ESRI on bug fixes and updates in between service packs - Status changed to: Closed

jill_es — Wed, 21 Dec 2022 18:32:17 GMT