idea No pop-up for DEM raster when publishing map service in ArcGIS Enterprise Ideas

No pop-up for DEM raster when publishing map service

ImtiyazPasha1 — Sun, 11 May 2025 05:11:39 GMT

I have a map service that contains a point feature class and a DEM raster (from mosaic dataset). When I published from ArcMap, the map service would display the DEM's Pixel Value upon doing an Identify in ArcMap or ArcPro. Now I have rebuilt the source project in ArcGIS Pro and the popup works fine in the project, but when I republished the service, when I try to do an identify on the actual service in ArcMap I get No Identified Features found, and when I click on DEM in the map in Pro, no pop-up comes up at all. (the pop-up does come up for the point features)

I can't get my pop-up to work again for my raster when publishing from ArcPro to display the pixel value. I tried to turn on all of the fields in the Configure pop-up dialog, but that didn't help.

Which is already raised in the Esri community; please refer to the link below.

https://community.esri.com/t5/arcgis-pro-questions/no-pop-up-for-dem-raster-when-publishing-map/td-p/1210545

I recommend considering this as an idea and including this feature in upcoming versions.

Thanks

Re: No pop-up for DEM raster when publishing map service

BillFox — Mon, 12 May 2025 18:17:20 GMT

is ArcGIS Image Server an option for you?

Re: No pop-up for DEM raster when publishing map service

ImtiyazPasha1 — Mon, 12 May 2025 18:28:42 GMT

ArcGIS Image Server is a good option, but the client would like to have a map service (including both vector and DEM formats with pop-up enabled)—Mapping Server.

Re: No pop-up for DEM raster when publishing map service

TanuHoque — Tue, 13 May 2025 18:48:41 GMT

@ImtiyazPasha1

this issue looks similar to the following bug
https://support.esri.com/en-us/bug/the-digital-elevation-model-dem-of-the-mosaic-dataset-p-bug-000163847

The bug was resolved in Enterprise 11.3 and ArcGIS Pro 3.3. What version of Pro and Enterprise do you have?