topic Re: Failed to connect with customdata runtime Custom Data Feeds in ArcGIS Enterprise Extensibility Questions

Failed to connect with customdata runtime Custom Data Feeds

ForrestCain — Mon, 07 Aug 2023 01:16:18 GMT

I'm in the final step of create a Custom data feed. When I try to create the service with the json below I get the follow message. "Failed to create the service 'Case311.FeatureServer'. Failed to connect with customdata runtime. Make sure customdata server instance is up and running." I have installed the ArcGIS Server 11.1 on the arcgis server machine. The cdpk was upload and registered without any issues.

{
"serviceName": "Case311",
"type": "FeatureServer",
"description": "Case311",
"capabilities": "Query",
"provider": "CUSTOMDATA",
"clusterName": "default",
"minInstancesPerNode": 0,
"maxInstancesPerNode": 0,
"instancesPerContainer": 1,
"maxWaitTime": 60,
"maxStartupTime": 300,
"maxIdleTime": 1800,
"maxUsageTime": 600,
"loadBalancing": "ROUND_ROBIN",
"isolationLevel": "HIGH",
"configuredState": "STARTED",
"recycleInterval": 24,
"recycleStartTime": "00:00",
"keepAliveInterval": 1800,
"private": false,
"isDefault": false,
"maxUploadFileSize": 0,
"allowedUploadFileTypes": "",
"properties": {
"disableCaching": "true"
},
"jsonProperties": {
"customDataProviderInfo": {
"dataProviderName": "Case311",
"dataProviderHost": "",
"dataProviderId": ""
}
},
"extensions": [],
"frameworkProperties": {},
"datasets": []
}

Re: Failed to connect with customdata runtime Custom Data Feeds

ForrestCainGH — Mon, 07 Aug 2023 12:15:37 GMT

I also installed the ArcGIS-111-S-MSCDF-Patch.msp patch it didn't fix this issue.

Re: Failed to connect with customdata runtime Custom Data Feeds

ForrestCainGH — Mon, 07 Aug 2023 12:51:13 GMT

Mistake in the original post... I have installed ArcGIS_Custom_Data_Feeds_Windows_111_185897 on the arcgis server machine.

Re: Failed to connect with customdata runtime Custom Data Feeds

ChrisHansenEUK — Thu, 24 Aug 2023 14:45:58 GMT

I'm also getting this. I am trying to deploy to an all-in-one base deployment built from the CloudFormation templates. I installed the same version of the CDF runtime.

Re: Failed to connect with customdata runtime Custom Data Feeds

ForrestCainGH — Thu, 24 Aug 2023 15:20:20 GMT

Thanks @ChrisHansenEUK , that is good to know. I also have deployed my cdf to a single machine setup, although I did not use any cloud builder. I'm suspicious that this may have something to do with everything being on a single machine. My assumption is that most developers would be deploying to a dev environment on a single machine setup before deploying to a multimachine setup in production. So if ESRI is listening, it's pretty important for it work on a single machine setup or the CDF adoption will never go anywhere.

Re: Failed to connect with customdata runtime Custom Data Feeds

ForrestCainGH — Thu, 24 Aug 2023 15:22:23 GMT

On another note, I have been passed around to a few different Esri support teams (who have never heard of CDF) to solve this issue. I have another meeting tomorrow and I'll update the community if we get anywhere.

Re: Failed to connect with customdata runtime Custom Data Feeds

MarcBateEA — Tue, 05 Sep 2023 17:40:09 GMT

This feature was a surprise to us and something we need for our long-term strategy to work, but it just isn't ready yet for production. They don't really behave 100% like a true feature service which I heard at the dev summit 2023 over and over. It doesn't have option to return binary PBF that was also shown.

The nodejs app running on the arcgis server is doing processing like queries that are used by things like the filter widgets and is way too slow. Heck why not just export it behind the scenes as a real feature service and use that Esri?

Re: Failed to connect with customdata runtime Custom Data Feeds

AJohnson_HFHI — Wed, 25 Jun 2025 18:13:02 GMT

Hi @ForrestCain

I know old post but I'm running into this same error message when trying to create a service from a custom data feed in Enterprise 11.1. I'm wondering if you ever got any kind of resolution or fix for your issue.