Issue when updating SLL certificate on ArcGIS Server

dedimi — Sun, 18 Aug 2024 05:40:46 GMT

Dears,

I have a base deployment of ArcGIS Enterprise 10.9.1 on Azure Linux (RHEL) VMs , it's a HA deployment for each Web Adaptor, Portal for ArcGIS, ArcGIS Server and Datastore.

Currently I've been renewing their SSL certificate due to expired. I have done successfully to update the certificate for:

1. Web Adaptor -> the update done succesfully trough Tomcat.

2. Portal for ArcGIS -> the update done succesfully trough Portal Admin API menu.

3. Datastore - > the update done successfully using command "./updatesslcertificate.sh" on Linux command.

However on ArcGIS Server part I'm facing issue, after updating the SSL Certificate through ArcGIS Admin API menu, the services were not up. When I checked to the logs, there were alot of errors messages, some of them:

- Failed to construct instance of service '<service_name>'. Service startup timeout.

- Service has tables that are not ready for sync, therefore; sync is not supported on this service.

When I swiched back the certificate to the old one, the services resumed to be up and worked normal.

I'm using a wildcard SSL certificate for all, issued by DigiCert.

Any adivces on how to resolve updating the SSL ceritificate on the ArcGIS Server part would be appreciated.

Cheers

topic Issue when updating SLL certificate on ArcGIS Server in ArcGIS Enterprise in the cloud Questions

Issue when updating SLL certificate on ArcGIS Server