topic ArcGIS Not Working in ArcGIS Earth Questions

ArcGIS Not Working

IzGroceman — Sun, 01 Aug 2021 15:22:05 GMT

https://www.screencast.com/t/MjUPJovf

Above is a 3min video showing the issues I am having.

Any input would be appreciated.

As of this time, ArcGIS Earth is not functional.

Thanks in advance

Re: ArcGIS Not Working

Bing_AnChen — Tue, 03 Aug 2021 03:47:35 GMT

Hello @IzGroceman ,

Thank you for contacting us. Your video is so informative to help us capture the issue. If the data in TOC is not confidential, could you please share your workspace with us via ArcGISEarth_Feedback@esri.com ? You can export the workspace in the settings like the screenshot posted below.

Bing_AnChen_0-1627962324556.png

Thank you.

Bing'An

Re: ArcGIS Not Working

Willy — Tue, 03 Aug 2021 05:52:13 GMT

Hi @IzGroceman,

I can see there are still "loading/waiting ..." when the video ends, it seems the data in the workspace are still loading, and most of the functionalities are only available when the loading workspace is completed. What about waiting a while more? If a while later, no item is loading, and the tools are still disabled, would you mind share your workspace if it is not credential?

Thank you.

Willy Li