topic problems with arcgis earth in ArcGIS Earth Questions https://community.esri.com/t5/arcgis-earth-questions/problems-with-arcgis-earth/m-p/874858#M651 <HTML><HEAD></HEAD><BODY><P>Please help me.</P><P>I am trying to do the on-line training of ArcGis Earth, but when I try to sign in, it doesn´t sign in and I get the message : &nbsp;<STRONG>Unable to connect to the portal. Please make sure that the specified portal is up, running and the URL is correct.</STRONG></P></BODY></HTML> Wed, 09 Aug 2017 14:51:06 GMT MauricioCorrêa_da_Silva 2017-08-09T14:51:06Z problems with arcgis earth https://community.esri.com/t5/arcgis-earth-questions/problems-with-arcgis-earth/m-p/874858#M651 <HTML><HEAD></HEAD><BODY><P>Please help me.</P><P>I am trying to do the on-line training of ArcGis Earth, but when I try to sign in, it doesn´t sign in and I get the message : &nbsp;<STRONG>Unable to connect to the portal. Please make sure that the specified portal is up, running and the URL is correct.</STRONG></P></BODY></HTML> Wed, 09 Aug 2017 14:51:06 GMT https://community.esri.com/t5/arcgis-earth-questions/problems-with-arcgis-earth/m-p/874858#M651 MauricioCorrêa_da_Silva 2017-08-09T14:51:06Z Re: problems with arcgis earth https://community.esri.com/t5/arcgis-earth-questions/problems-with-arcgis-earth/m-p/874859#M652 <HTML><HEAD></HEAD><BODY><P>Hello Mauricio,</P><P>Do you have the correct URL of your portal and if so, is the portal up and running?</P><P>In the example below I purposely added an incorrect portal with my name.</P><P><IMG alt="" class="image-1 jive-image j-img-original" src="https://community.esri.com/legacyfs/online/366372_wrongportal.JPG" style="width: 620px; height: 363px;" /></P><P>I can add the correct url and Earth will add the portal.</P><P><IMG alt="" class="image-2 jive-image j-img-original" src="/legacyfs/online/366373_earth portal.JPG" style="width: 620px; height: 329px;" /></P><P>You can also check first to see if your portal is up and running.</P><P></P><P>Hope this helps!</P></BODY></HTML> Wed, 09 Aug 2017 16:02:13 GMT https://community.esri.com/t5/arcgis-earth-questions/problems-with-arcgis-earth/m-p/874859#M652 DarronPustam 2017-08-09T16:02:13Z