topic Re: ArcGIS Earth not playing nicely with AGOL? in ArcGIS Earth Questions

ArcGIS Earth not playing nicely with AGOL?

TimHoeflich — Sat, 10 Nov 2018 15:38:59 GMT

Georeferenced images on my AGOL account will load in ArcGIS Earth, but will not display. What is the fix?

Re: ArcGIS Earth not playing nicely with AGOL?

DanPatterson_Retired — Sun, 11 Nov 2018 01:09:37 GMT

What spatial reference is your AE set to? geographic or web Mercator?

Administrator configuration—ArcGIS Earth | ArcGIS

What is the coordinate system of your data?

Re: ArcGIS Earth not playing nicely with AGOL?

TimHoeflich — Sun, 11 Nov 2018 01:28:58 GMT

PROJCS["WGS_1984_Web_Mercator_Auxiliary_Sphere",GEOGCS["GCS_WGS_1984",DATUM["D_WGS_1984",SPHEROID["WGS_1984",6378137.0,298.257223563]],PRIMEM["Greenwich",0.0],UNIT["Degree",0.0174532925199433]],PROJECTION["Mercator_Auxiliary_Sphere"],PARAMETER["False_Easting",0.0],PARAMETER["False_Northing",0.0],PARAMETER["Central_Meridian",0.0],PARAMETER["Standard_Parallel_1",0.0],PARAMETER["Auxiliary_Sphere_Type",0.0],UNIT["Meter",1.0]]

Re: ArcGIS Earth not playing nicely with AGOL?

DanPatterson_Retired — Sun, 11 Nov 2018 01:32:15 GMT

So it is set to web Mercator then. zooming to the layer doesn't help? and it loads successfully in arcmap or ArcGIS pro? (assuming you have it)

Re: ArcGIS Earth not playing nicely with AGOL?

TimHoeflich — Mon, 12 Nov 2018 18:58:47 GMT

Sorry about the delay in my response. Zooming does not help. They load in ArcGIS Pro. BTW, these are actually tile layers. Would that make a difference?

Re: ArcGIS Earth not playing nicely with AGOL?

DanPatterson_Retired — Mon, 12 Nov 2018 19:30:50 GMT

I would only be guessing at this point, but if you can associate your data with one of these

Data support—ArcGIS Earth | ArcGIS

Re: ArcGIS Earth not playing nicely with AGOL?

Mandy_Li — Mon, 12 Nov 2018 20:20:16 GMT

Hi Tim,

I tried some georeferenced raster tile from ArcGIS Online on the latest ArcGIS Earth 1.8 release, they displayed well. Which release version of ArcGIS Earth are you working on? Or is your layer in custom tile scheme? There might be some issues on displaying tile layers on the previous releases (before V1.7).

If none of above work for you, could you possibly send the service to us in order to further investigate the problem?

Thanks,

Mandy

Re: ArcGIS Earth not playing nicely with AGOL?

XuewenZhang — Fri, 08 Mar 2019 06:58:28 GMT

Hi Tim,

ArcGIS Earth V1.9 is already live and includes some enhancements for tile layers. Could you help to check if your issue can be addressed in V1.9?

You can get ArcGIS Earth V1.9 from ArcGIS Earth | ArcGIS

Thanks,

Xuewen

Re: ArcGIS Earth not playing nicely with AGOL?

TimHoeflich — Thu, 22 Aug 2019 14:52:45 GMT

Xuewen,

I apologize for the extreme delay in my follow-up. It appears to be working properly now. Thank you.