topic Re: Black Screen in ArcGIS Earth Questions

Black Screen

SethStark1 — Tue, 19 Jan 2016 22:00:29 GMT

I downloaded and installed ArcGIS Earth. When I opened it up I signed in using my AGO credentials. But, all I see is a black screen. Any ideas what may be causing this?

I meet all the system requirements (Windows 7, 64-bit. NVIDIA Quadro NVS 440).

The application seems like it is zooming in and the lat/lon changes when I move my mouse over the window; however, I see no data.

Re: Black Screen

DanPatterson_Retired — Tue, 19 Jan 2016 22:17:29 GMT

reminds me of when students used to zoom off earth in arcscene and end up in the void...they hit esc to return to earth... but that would be too simple a solution

Re: Black Screen

SethStark1 — Tue, 19 Jan 2016 22:19:43 GMT

Sadly, esc didn't help.

Re: Black Screen

DanPatterson_Retired — Tue, 19 Jan 2016 22:23:04 GMT

there is data loaded to view isn't there? Like some sort of basemap/layer? or does it require you to load one?(haven't used it yet...but I would assume that there is... hopefully the default is looking down...not up )

Re: Black Screen

Anonymous User — Tue, 19 Jan 2016 23:36:29 GMT

Hi Seth,

We saw this during the Beta if the user hadn't set a proxy. Are you using a proxy? If so, there's a personalization page in the settings that will allow you to set up your info.

Chris

Re: Black Screen

SethStark1 — Wed, 20 Jan 2016 15:31:10 GMT

Hi Chris,

Our proxy does not require authentication, so ArcGIS Earth should be using the settings from my Windows internet settings, correct? I am able to access the internet through my browser, so the internet settings are entered correctly.

All that to say, it doesn't seem to be an issue with proxy authentication.

Re: Black Screen

MicahWilliamson — Wed, 20 Jan 2016 15:55:20 GMT

Hey Seth. We have no proxy and I had this same problem in the beta. (Keep in mind this is through Parallels and not native Windows OS) To Fix my black screen I changed the LAN Settings of the Internet Properties of chrome to "Automatically Detect settings" Which is No Proxy, But for some reason i still had to specify. See pic.

So: On Windows 10, Chrome browser, Settings, Advanced Settings, Under Network -> Proxy Settings, LAN Settings Check "Automatically Detect settings"

That's what fixed it for me.

Re: Black Screen

ScottSanford — Fri, 05 Feb 2016 17:59:22 GMT

The "Automatically Detect settings" didn't work for me...