topic Re: ArcGIS Earth basemap image issues in ArcGIS Earth Questions

ArcGIS Earth basemap image issues

ChrisAlbany — Tue, 12 Apr 2016 04:55:38 GMT

Has anyone had issues with ArcGIS Earth 1.1 displaying images?

I get the following;

Re: ArcGIS Earth basemap image issues

KatieLee — Mon, 06 Jun 2016 18:15:01 GMT

I am having the same issue. Our office is thinking it is the firewall. Have you figured out anything?

Re: ArcGIS Earth basemap image issues

ChrisAlbany — Fri, 24 Jun 2016 00:02:52 GMT

No luck yet. Only option is not to use it - back to Google Earth...

Was hoping someone at ESRI had an answer?

Re: ArcGIS Earth basemap image issues

BenChaney — Mon, 27 Jun 2016 21:24:32 GMT

I've got this same problem as well, started in 1.0 and still present in version 1.2

ArcGIS Earth seems like it could be a great addition to our workflow, especially when all our Desktop licenses are in use and staff just need to reference a shapefile or add annotation. But it's a pretty hard sell to colleagues when the startup image depicts some sort of global catastrophe...

Re: ArcGIS Earth basemap image issues

KatieLee — Tue, 28 Jun 2016 12:34:46 GMT

We figured out that is was our firewall. Once it was added as acceptable, it is working great. Hope this helps!

Re: ArcGIS Earth basemap image issues

BenChaney — Tue, 28 Jun 2016 16:14:25 GMT

That's great to hear Katie! Can you elaborate further on what you mean when you say you "added it as acceptable" to the firewall? Is that an ESRI server that's being whitelisted, or a port that's being opened... or some other firewall thing that I'm not familiar with (which is most of them)?

Thanks,

Ben

Re: ArcGIS Earth basemap image issues

ChrisAlbany — Wed, 20 Jul 2016 03:50:27 GMT

The issue has been fixed by our IT - I am told that a port needs to be enabled on the firewall.

Re: ArcGIS Earth basemap image issues

ChrisAlbany — Thu, 22 Sep 2016 22:43:42 GMT

It appears that several ports need to be enabled.

Our IT used some snooping technique to discover which ports, but that will only detect the ports that Earth is using at the time - there may be several more!

Best if ESRI could provide the necessary info...

Re: ArcGIS Earth basemap image issues

AlexDrake — Tue, 18 Oct 2016 19:58:52 GMT

I also have the same problem with Drone2Map. Can someone please be more specific on what to do to fix this very annoying issue? Some of the IT guys want a URL to allow through the firewall. I agree with some of the other posts about ESRI should have a solution. I'm sure were not the only ones with this problem. Step it up ESRI! Thanks

Re: ArcGIS Earth basemap image issues

Anonymous User — Sat, 05 Nov 2016 17:56:58 GMT

Hi folks,

This is interesting as to our knowledge, Earth is not using any dedicated ports. We have heard of one case where packet transfer optimization software was passing requests from Earth through a specific port and it was causing this issue, but this wasn't an Esri technology.

Earth does make several simultaneous requests to ArcGIS Online (if you're connected to the internet) and it's possible that some networks are redirecting/mixing up these requests somehow. We have definitely seen this behavior when proxy settings are wrong and would be happy for more information about other cases.

Chris

Re: ArcGIS Earth basemap image issues

ChrisAlbany — Fri, 11 Nov 2016 00:09:41 GMT

Hi Chris,

Not sure where the issue lies, we don't use any proxy server settings.

It just makes ArcGIS Earth unusable.

Any advice or suggestions on how to resolve this would be greatly appreciated.

Thanks,

Chris.

Re: ArcGIS Earth basemap image issues

Joseph_Kinyon — Tue, 06 Dec 2016 22:44:07 GMT

I am having the the same problem (same version, Windows 10)

When added to windows firewall, no change.
No proxy server settings.

All other ArcGIS connections seem fine.

Joe

Re: ArcGIS Earth basemap image issues

RichardOrth1 — Wed, 07 Dec 2016 14:13:00 GMT

Where would we report this activity?

I experience tile scattering of the background in all but the USGS National Map.

I reported this during the early days of the public beta, always on Windows 7.

Google Earth, ArcGIS Basic, and ArcGIS Explorer all work without incident.

Re: ArcGIS Earth basemap image issues

DarronPustam — Thu, 08 Dec 2016 23:03:46 GMT

Hi Richard - Can you tell me if the name of the antivirus software is loaded on your machine?

Re: ArcGIS Earth basemap image issues

RichardOrth1 — Fri, 09 Dec 2016 13:30:46 GMT

Hi Darron, We use Viper for antivirus