topic Version 1.4 won't start in ArcGIS Earth Questions

Version 1.4 won't start

JimKld — Tue, 07 Feb 2017 16:11:20 GMT

I installed the latest version 1.4 of ArcGis Earth on windows 10 x64 but the application always crushes on initializing screen at the beginning... I uninstalled and reinstall but same error occurs. Any idea?

Re: Version 1.4 won't start

Mandy_Li — Wed, 08 Feb 2017 02:41:21 GMT

Hi Dimitris,

Sorry to see this happens on your machine. First, can you try to check if your machine meets the system requirements? Then, if this issue still happens, please feel free to send us your error log, so that we can help locate the problem. To do so, you can go to your local workspace directory, with default installation process, the error log folder should be under C:\Users\username\AppData\Roaming\ESRI\ArcGISEarth\, named logs.

Another way worth trying is to clean up the workspace (ArcGISEarth) folder and try launch again. Thanks!

Re: Version 1.4 won't start

JimKld — Mon, 16 Oct 2017 12:58:56 GMT

Hi, still have the same issue even with the latest 1.6.1 version. Here's what the .log file reports

Re: Version 1.4 won't start

Mandy_Li — Mon, 04 Dec 2017 03:06:09 GMT

Hi Jim, do you still have the crash problem? Not sure what caused the problem but here's another method you can try:

Uninstall Earth and clean up all files under your local workspace before reinstall it again. C:\Users\username\AppData\Roaming\ESRI\ArcGISEarth\. Choose to show hidden items of your File Explorer so that you can see the AppData folder. Reinstall Earth with default installation options.