topic Re: I only get a BLACK SCREEN in ArcGIS Earth Questions

I only get a BLACK SCREEN

ScottSanford — Thu, 28 Jan 2016 15:26:06 GMT

I just installed ArcGIS Earth on a Windows 7 machine with 20GB ram. After waiting for at least 15 minutes, all I get is a black screen. When I load shapefiles from either my ArcGIS online or from my hard drive, they don't show up either, just a black screen.

How do I get ArcGIS Earth to work? This black screen is very frustrating.

I have no problem using other "earth" programs.

Re: I only get a BLACK SCREEN

DanPatterson_Retired — Thu, 28 Jan 2016 15:28:36 GMT

this black screen? Black Screen

Re: I only get a BLACK SCREEN

ScottSanford — Thu, 28 Jan 2016 15:33:30 GMT

Yes, mine is behaving the same way, I can see the coordinates zoom in to where my data is but nothing is visible.

Re: I only get a BLACK SCREEN

DanPatterson_Retired — Thu, 28 Jan 2016 15:41:18 GMT

So the one solution didn't work for you then. The Earth team will probably want to know more details if you can provide your operating environment and settings.

Re: I only get a BLACK SCREEN

ScottSanford — Thu, 28 Jan 2016 16:05:51 GMT

My computer is a Dell Precision 590, Two Intel Xeon 5130 2 GHz processors (4 processors in all). 20 GB RAM running Windows 7 Professional 64 bit. Using an NVIDIA Quadro FX 3500 Video card. I am connected to a local domain.

I'm not sure what settings are needed.

Re: I only get a BLACK SCREEN

Anonymous User — Wed, 03 Feb 2016 00:20:14 GMT

Are you using a proxy? Also, we are finding that some users are running into network throttling limits on their WAN. Do you have any issues running web scenes?

Thanks,
Chris

Re: I only get a BLACK SCREEN

ScottSanford — Wed, 03 Feb 2016 16:41:14 GMT

According to our IT department, "No proxy and your network traffic never touches the WAN".

Thanks,

Scott

Re: I only get a BLACK SCREEN

ScottSanford — Fri, 05 Feb 2016 16:50:08 GMT

I think the problem may be my video card. Here are some specs I found.

Bus Type PCI Express x16

Graphics Engine NVIDIA Quadro FX 3500

RAMDAC 400 Hz

Max Monitors Supported 2

Interfaces 2 x DVI-I (dual link) - 29 pin combined DVI

1 x 3D glasses - 3 pin mini-DIN

2 x VGA - 15 pin HD D-Sub (HD-15) ( with adapter )

API Supported DirectX 9.0, OpenGL 2.0

ManufacturerHP

MEMORY

Size 256 MB

Technology GDDR3 SDRAM

Effective Clock Speed 700 Hz

Bus Width 256-bit

VIDEO

Video Output graphics adapter

Graphics Processor NVIDIA Quadro FX 3500

Type none

VIDEO OUTPUT

Supported Display Graphics 1920x1200, 3840x2400, QXGA (2048x1536)

Digital Video Standard Digital Visual Interface (DVI)

It may also be my processor(s). I have 2 dual core Xeon processors at 2.00 GHZ each. I noticed that the minimum requirement for processor speed is 2.2 GHZ.

I installed the program on a newer computer in our office and it worked just fine, so it's not network related.

Re: I only get a BLACK SCREEN

Anonymous User — Fri, 12 Feb 2016 21:56:24 GMT

From what you write, your graphics card won't work. We absolutely require DirectX 11 support and use (not just compatibility, which is why VMWARE doesn't work in many cases).

Chris

Re: I only get a BLACK SCREEN

raedghazawi — Thu, 15 Dec 2016 23:13:57 GMT

i have the same problem ,,, and my laptop specification is supported ,

Re: I only get a BLACK SCREEN

Anonymous User — Wed, 04 Jan 2017 17:50:10 GMT

Can you make sure that your DirectX is up to date to DX11?

Thanks!
Chris