topic Re: ArcGIS Earth Proxy Authentication in ArcGIS Earth Questions

ArcGIS Earth Proxy Authentication

JamieDoherty — Thu, 22 Sep 2016 12:29:22 GMT

Hi there,

I have just downloaded the ArcGIS Earth application and I had hoped to be able to roll this out to planners and other teams within our department. However, the resolution never changes when I zoom in from the initial globe view. When I try to add any background maps(for instance World Imagery) from AGOL I get the error message "Proxy Authentication Required." How would I get around resolving this issue and displaying the advantages or ArcGIS Earth to the team?

Thanks all

Jamie

Re: ArcGIS Earth Proxy Authentication

JasmineDu — Fri, 23 Sep 2016 02:40:55 GMT

Hi Jamie,

It seems like you are having a problem connecting to network. Are you working behind firewall? If so, I'd suggest you can set up a VPN for PC or in Earth personal setting.

Best,

Jasmine

Re: ArcGIS Earth Proxy Authentication

JürgenAchilles — Thu, 13 Oct 2016 04:20:43 GMT

I also have proxy error with ArcGIS Earth

our network guy said nothing to do with our proxy. It fails with the proxy disabled also. It also fails outside the network with an external adsl connection as he suspects the authentication is not set up correctly.

regards

Jürgen

Re: ArcGIS Earth Proxy Authentication

MehdiEtemadi — Wed, 07 Dec 2016 00:02:13 GMT

I have the same issue. I can't sign in with my esri account.How can I fix it?

Re: ArcGIS Earth Proxy Authentication

JasmineDu — Fri, 09 Dec 2016 03:01:08 GMT

Hi guys,

You can try to open AGOL from IE to check if it works.We uses the default Internet Settings (IE) proxy, so if it works fine from Internet Explorer on the server, it should be ok from ArcGIS Earth as well. Let me know if it works.

Best,

Jasmine