topic Re: ArcGIS Earth, in ArcGIS Earth Questions

ArcGIS Earth,

RaufHussein1 — Tue, 31 Dec 2019 20:26:13 GMT

Hello All,

My question is that: On my ArcGIS Earth App, I can access the data from Living Atlas, but when I use my own data published on my own portal, the App showing, "Unable to Access Data"? Can someone help me with this?

Thanks,

Rauf

Re: ArcGIS Earth,

Robert_LeClair — Tue, 31 Dec 2019 22:52:00 GMT

Are you logged into your Portal using the Enterprise Login?

Re: ArcGIS Earth,

RaufHussein1 — Tue, 31 Dec 2019 22:59:39 GMT

Hello Robert,

Yes, I am using the Enterprise Login and I can see my own published maps!

Thanks,

Rauf

Re: ArcGIS Earth,

RaufHussein1 — Tue, 31 Dec 2019 23:13:18 GMT

I am talking about the IOS app, not the Windows one, which I have not tried it yet!

Re: ArcGIS Earth,

Robert_LeClair — Thu, 02 Jan 2020 15:59:08 GMT

Okay, understand. I just downloaded the iOS ArcGIS Earth app to my iPhone, logged into my AGOL account and can see My Content and associated feature layers, web maps and such. The difference here, I believe, is you're logging into your on-prem portal vs. AGOL, correct?

Re: ArcGIS Earth,

RaufHussein1 — Thu, 02 Jan 2020 17:24:19 GMT

Yes, that's correct! I am using my own portal!

Re: ArcGIS Earth,

Robert_LeClair — Thu, 02 Jan 2020 17:36:20 GMT

What release is your Portal?

Re: ArcGIS Earth,

RaufHussein1 — Thu, 02 Jan 2020 17:41:07 GMT

it is 10.7.1.

Re: ArcGIS Earth,

RaufHussein1 — Thu, 02 Jan 2020 17:54:56 GMT

Robert,

See the capture image below, this might melp!

Thanks,

Rauf

Re: ArcGIS Earth,

Robert_LeClair — Thu, 02 Jan 2020 18:03:27 GMT

Hmmm...the image did not get attached to your previous response. Can you resend?

Re: ArcGIS Earth,

RaufHussein1 — Thu, 02 Jan 2020 18:11:17 GMT

Re: ArcGIS Earth,

Robert_LeClair — Thu, 02 Jan 2020 18:41:50 GMT

Interesting. Okay try a few things listed here and let me know what you discover:

Download Explorer for ArcGIS on your iPhone, log into your Portal in the app and see if you can access the web layers. What is the result?
Do you have the ability to VPN through your iPhone? Log into your VPN app first (i.e. PulseSecure for example), then return back to ArcGIS Earth and try to access your web layers. What is the result?

Re: ArcGIS Earth,

RaufHussein1 — Thu, 02 Jan 2020 18:45:56 GMT

Great suggestions! I will try them now!

Re: ArcGIS Earth,

RaufHussein1 — Thu, 02 Jan 2020 19:05:44 GMT

Unfortunately, I was not able to access both apps! The first one (Explorer

For ArcGIS) is showing: "The server is using an untrusted certificate"! The

second app (Pulse Secure) is showing: "The server is not responding."

Re: ArcGIS Earth,

Robert_LeClair — Thu, 02 Jan 2020 19:31:35 GMT

In chatting with one of our ArcGIS Enterprise instructors, she's seen this before! She said it sounds like a certificate issue either not being on the iPhone or the certificate configuration on your Portal is not correct. She provided the following URL to use to troubleshoot - https://community.esri.com/thread/203945-collector-for-arcgis-the-server-you-are-trying-to-connect-cannot-be-verified

Re: ArcGIS Earth,

RaufHussein1 — Thu, 02 Jan 2020 19:35:08 GMT

Thanks a lot, Robert, for this great information! If I fix the issue, I

will let you know!

Re: ArcGIS Earth,

Robert_LeClair — Thu, 02 Jan 2020 19:47:34 GMT

Please do! I'm curious to see if this resolves the issue - cheers!

Re: ArcGIS Earth,

RaufHussein1 — Wed, 08 Jan 2020 19:46:04 GMT

Hello Robert,

This is Rauf again. On my ArcGIS portal, I am using a hostname and an IP

address to log into the portal and access the data. I fixed the certificate

and I have a trusted certificate for the hostname on my computer. Whereas,

for the IP, the certificate is not trusted. On any computer, when I use the

hostname (Trusted Certificate), all the published maps and features are

working fine with no errors! Meanwhile, when I access the portal using an

IP address (untrusted certificate), and when I try to open the published

maps and features, the portal showing an error "Unable to Access the Data."

In the case of IPhone (any cellphone), I have only one way to access the

portal and that is through the IP address, which always showing me "unable

to access the data!" I contacted the IT Staff at our University to see why

cannot I access the Portal using the hostname when I use my cellphone. So,

I think and as you said that once I fix the certificate issue, the ArcGIS

Earth will work fine on the IPhone and will be able to access the data.

Thanks again for the assistance,

Rauf