topic Re: ArcGIS Earth Basemap Problems in ArcGIS Earth Questions https://community.esri.com/t5/arcgis-earth-questions/arcgis-earth-basemap-problems/m-p/785756#M133 <HTML><HEAD></HEAD><BODY><P>Make me think it may be an issue with your internet connection and limitations. </P></BODY></HTML> Wed, 29 Jan 2020 14:36:32 GMT RobertBorchert 2020-01-29T14:36:32Z ArcGIS Earth Basemap Problems https://community.esri.com/t5/arcgis-earth-questions/arcgis-earth-basemap-problems/m-p/785755#M132 <HTML><HEAD></HEAD><BODY><P>I&nbsp;want to use&nbsp;AG Earth (version 1.8) so I can provide a KMZ with a different basemap.&nbsp; Unfortunately, the basemap will not resolve when zooming in closer than the whole earth.&nbsp;&nbsp;&nbsp; When I open up the basemap icon, all of the basemap thumbnails are imbedded with an orange triangle containing an exclamation mark and I can't change the basemap.&nbsp; I signed into both my portal and AGOL accounts with the same result, and the basemaps function normally in&nbsp;AGOL and ArcGIS Pro.&nbsp; Has any one run across this problem?&nbsp; Thank you...</P></BODY></HTML> Wed, 29 Jan 2020 00:17:37 GMT https://community.esri.com/t5/arcgis-earth-questions/arcgis-earth-basemap-problems/m-p/785755#M132 JulieEckman1 2020-01-29T00:17:37Z Re: ArcGIS Earth Basemap Problems https://community.esri.com/t5/arcgis-earth-questions/arcgis-earth-basemap-problems/m-p/785756#M133 <HTML><HEAD></HEAD><BODY><P>Make me think it may be an issue with your internet connection and limitations. </P></BODY></HTML> Wed, 29 Jan 2020 14:36:32 GMT https://community.esri.com/t5/arcgis-earth-questions/arcgis-earth-basemap-problems/m-p/785756#M133 RobertBorchert 2020-01-29T14:36:32Z Re: ArcGIS Earth Basemap Problems https://community.esri.com/t5/arcgis-earth-questions/arcgis-earth-basemap-problems/m-p/785757#M134 <HTML><HEAD></HEAD><BODY><P>Robert, I was wondering that also, but am sort of perplexed with the basemaps functioning normally in AGOL usage (such as Map View and Dashboard) and in ArcGIS Pro.&nbsp; Not sure if different portals are involved, but I will contact our IT folks.&nbsp; Thank you.</P></BODY></HTML> Wed, 29 Jan 2020 16:56:19 GMT https://community.esri.com/t5/arcgis-earth-questions/arcgis-earth-basemap-problems/m-p/785757#M134 JulieEckman1 2020-01-29T16:56:19Z Re: ArcGIS Earth Basemap Problems https://community.esri.com/t5/arcgis-earth-questions/arcgis-earth-basemap-problems/m-p/785758#M135 <HTML><HEAD></HEAD><BODY><P>I don't use Earth, but I started it up and added an air photo base map and everything worked just like it does in Google Earth.&nbsp; Does it do it before you add your kmz?</P></BODY></HTML> Wed, 29 Jan 2020 17:00:10 GMT https://community.esri.com/t5/arcgis-earth-questions/arcgis-earth-basemap-problems/m-p/785758#M135 RobertBorchert 2020-01-29T17:00:10Z Re: ArcGIS Earth Basemap Problems https://community.esri.com/t5/arcgis-earth-questions/arcgis-earth-basemap-problems/m-p/785759#M136 <HTML><HEAD></HEAD><BODY><P>Hi Julie,</P><P></P><P>Could you please help to check the spatial reference setting in ArcGIS Earth. In V1.8, there is a defect that if the tiled basemap spatial reference didn't match the spatial reference setting in Earth, then there is an orange triangle containing an exclamation mark.</P><P>You can check more detail from this question:&nbsp;<A href="https://community.esri.com/thread/227137">Basemaps unavailable at 1.8</A>&nbsp;</P><P></P><P>Thanks,</P><P>Xuewen</P></BODY></HTML> Wed, 05 Feb 2020 06:59:40 GMT https://community.esri.com/t5/arcgis-earth-questions/arcgis-earth-basemap-problems/m-p/785759#M136 XuewenZhang 2020-02-05T06:59:40Z Re: ArcGIS Earth Basemap Problems https://community.esri.com/t5/arcgis-earth-questions/arcgis-earth-basemap-problems/m-p/785760#M137 <HTML><HEAD></HEAD><BODY><P>Good afternoon, Xuewen:</P><P>Thank you for the response.&nbsp; I had our IT folks update my AG Earth to 1.9, and now it seems the basemaps work - they adjust resolution down to 1,000 foot eye level.&nbsp; Consider this issue resolved.</P><P>Regards, Julie Eckman</P></BODY></HTML> Thu, 20 Feb 2020 22:32:51 GMT https://community.esri.com/t5/arcgis-earth-questions/arcgis-earth-basemap-problems/m-p/785760#M137 JulieEckman1 2020-02-20T22:32:51Z