https://community.esri.com/t5/arcgis-earth-questions/quot-authentication-failed-quot-when-attempting-to/m-p/1652556#M1298 <P>Whenever I try downloading map tiles I get an "authentication failed" and a link to this <A href="https://server.arcgisonline.com/ArcGIS/rest/services/World_Imagery/MapServer" target="_blank" rel="noopener">https://server.arcgisonline.com/ArcGIS/rest/services/World_Imagery/MapServer</A>. I am signed in with a public account.&nbsp; Is this not possible with a public account? If not why does the button work?</P> Tue, 23 Sep 2025 18:19:05 GMT AlexanderEzorsky-Lie 2025-09-23T18:19:05Z https://community.esri.com/t5/arcgis-earth-questions/quot-authentication-failed-quot-when-attempting-to/m-p/1652556#M1298 <P>Whenever I try downloading map tiles I get an "authentication failed" and a link to this <A href="https://server.arcgisonline.com/ArcGIS/rest/services/World_Imagery/MapServer" target="_blank" rel="noopener">https://server.arcgisonline.com/ArcGIS/rest/services/World_Imagery/MapServer</A>. I am signed in with a public account.&nbsp; Is this not possible with a public account? If not why does the button work?</P> Tue, 23 Sep 2025 18:19:05 GMT https://community.esri.com/t5/arcgis-earth-questions/quot-authentication-failed-quot-when-attempting-to/m-p/1652556#M1298 AlexanderEzorsky-Lie 2025-09-23T18:19:05Z https://community.esri.com/t5/arcgis-earth-questions/quot-authentication-failed-quot-when-attempting-to/m-p/1652813#M1299 <P>Hi&nbsp;<a href="https://community.esri.com/t5/user/viewprofilepage/user-id/939104">@AlexanderEzorsky-Lie</a>,</P><P>Downloading map tiles is not available for public accounts. The minimum licensing required for downloading map tiles is&nbsp;<STRONG>Viewer</STRONG>.</P> Wed, 24 Sep 2025 14:47:17 GMT https://community.esri.com/t5/arcgis-earth-questions/quot-authentication-failed-quot-when-attempting-to/m-p/1652813#M1299 jsphillips 2025-09-24T14:47:17Z