ArcGIS Earth cannot reload user added basemaps

GeoffroyRicher-Lalonde — Tue, 28 Feb 2023 20:43:36 GMT

Basemaps can be added by users with the "Add New" button :

When ArcGIS Earth is closed with a user added basemap, all the information about that basemap is correctly stored in the lastBasemapInfo tag of the ArcGISEarth.laststate file :

But when ArcGIS is opened again, the basemap shown will not be the user added basemap. Instead, it will be switched to Esri Imagery. The user added basemap is not completely lost, because the user can manually reload it from the basemap list :

Is there a way to open ArcGIS Earth with a user added basemap?

Note : there is no problem with all the Esri basemaps. For instance, if I close ArcGIS Earth with the Dark Gray Canvas on, this particular basemap will be the one used next time I open the software.

Thanks!

Re: ArcGIS Earth cannot reload user added basemaps

Sharon_MU — Wed, 15 Mar 2023 09:46:23 GMT

Hi @GeoffroyRicher-Lalonde ,

Thank you for the inquiry.

ArcGIS Earth is intended to support user-added basemap, whether it is authored by Esri or users.

I just tested on my side via ArcGIS Earth V1.18. It works as expected, the user-added basemap is on top of basemap gallery and is selected as the current basemap.

I arbitrarily chose some services from ArcGIS Online, and all works. further, I also tested a WMTS service, seeing the WMTS url in your screenshot.

Could you please test again using the public WMTS below ?

https://www.arcgis.com/home/item.html?id=7e2cb618f016473299adafeb30eaaf62

Please let me know if any further questions or findings.

Sharon Mu

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ArcGIS Earth cannot reload user added basemaps

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