topic Error running ArcGis Earth in ArcGIS Earth Questions

Error running ArcGis Earth

AndresRodriguez — Wed, 21 Feb 2018 20:25:56 GMT

Hi, I installed ArcGis Earth and ran it once fine but when I was going to run it for second time I got a error.

I uninstalled it, erased the files in C:\Users\unser\AppData\Roaming\ESRI\ArcGISEarth and installed it again but it didn't work.

This is the error window that shows.

Thank you for your help.

Re: Error running ArcGis Earth

JasmineDu — Fri, 02 Mar 2018 07:14:19 GMT

Hi Andres,

I am sorry to hear that Earth is not working for you. Can you share log file located at C:\Users\username\AppData\Roaming\ESRI\ArcGISEarth\logs to JDU@esri.com? Also, a good news is that Earth 1.7 is coming soon, I'd recommend install new build and see if this problem is fixed.

best,

Jasmine