topic Offline Mode not working in Parallels - configured to work on another workstation in ArcGIS Drone2Map Questions

Offline Mode not working in Parallels - configured to work on another workstation

ChristopherBowles — Thu, 31 May 2018 13:05:35 GMT

I am trying to open Drone2Map on the same machine where I activated it to work offline. In doing so, it asks me to log-in to the account and then I type in the credentials I get the following error:

"The account cannot be used to authorize Drone2Map as it has been configured to be used offline on another workstation." The problem is that I am using the same workstation - I am running this on Parallels for MacOS and I'm wondering if that is the issue.

When I disconnect from the internet, it says "Cannot Authenticate Application".

Any recommendations? Is there anyway I can disconnect the offline authorization via the organization account?

Re: Offline Mode not working in Parallels - configured to work on another workstation

JustinOdell — Sat, 06 Apr 2019 09:11:03 GMT

Were you ever able to resolve this issue?

Re: Offline Mode not working in Parallels - configured to work on another workstation

ChristopherBowles — Mon, 08 Apr 2019 08:50:56 GMT

The issue was resolved, however, the solution was not ideal. To resolve we had to work with our license distributor and Esri to reset the license on the backend. Since that time I have not taken the license offline in Parallels.