topic Drone2Map not recognizing license in ArcGIS Drone2Map Questions

Drone2Map not recognizing license

CarlosRodriguez_LA — Fri, 02 Feb 2024 19:10:33 GMT

I have a D2M license via my AGOL account just like my Pro license (as shown in the screengrab), but when I launch the D2M I'm unable to launch due to the prompt saying "not licensed" (see screengrab). My organization hasn't used D2M in over a year, now we have a project that we need to process and I just can't figure out how to solve this. I'm hoping someone has experienced something similarly and solved it! Thank you in advance.

Re: Drone2Map not recognizing license

MarkBarker1 — Fri, 02 Feb 2024 19:30:55 GMT

Hi @CarlosRodriguez_LA ,

I take it you are on the latest version of Drone2Map? (2023.2.1)
Please also check that you are on one of the foundational user types required, Creator or Professional.

Lastly, I would make sure that your license is still current and hasn't expired since you said you haven't used it in quite awhile. Its possible that you are still able to assign it in AGOL with it being expired.

If all of that seems correct, then I would reach out to technical support where they can troubleshoot further.

Regards,

Mark

Re: Drone2Map not recognizing license

CarlosRodriguez_LA — Tue, 06 Feb 2024 15:34:31 GMT

Thank you for the info. We ended up uninstalling the old version and installing a newer D2M file. That seemed to fix the problem for us.