topic Re: Consistent Error 999999 when running 2D templates and 3D templates in ArcGIS Drone2Map Questions

Consistent Error 999999 when running 2D templates and 3D templates

BrandonMcAlister — Thu, 12 Oct 2023 16:26:21 GMT

Hey Everyone,

I am currently using 2023.1 on an Enterprise 11.1 system and I am learning how to use the software. I have tried following ESRI training course but I have ran into an Error 999999 each time I try to run the process. Most recently I attempted the training here https://learn.arcgis.com/en/projects/get-started-with-arcgis-drone2map/ and I have downloaded the data for the project. However When ever I start running the process it always fails. Here is what the process log looks like:

Any suggestions on what I should do differently?

Re: Consistent Error 999999 when running 2D templates and 3D templates

JerryBartz — Thu, 12 Oct 2023 19:15:14 GMT

What version of ArcPRO are you using? A few 999999 Error have been fixed by upgrading PRO to the most recent version..

Re: Consistent Error 999999 when running 2D templates and 3D templates

BrandonMcAlister — Thu, 12 Oct 2023 19:51:08 GMT

Its Drone2Map desktop version 2023.1

Re: Consistent Error 999999 when running 2D templates and 3D templates

JerryBartz — Thu, 12 Oct 2023 20:15:24 GMT

The 999999 is a generic error message for something unexpected caused the tool or process to fail. Contact Esri Technical Support (http://esriurl.com/support) to Report a Bug, and refer to the error help for potential solutions or workarounds.

Re: Consistent Error 999999 when running 2D templates and 3D templates

Pål_Herman_Sund — Thu, 19 Oct 2023 05:58:38 GMT

Did You get this solved @JerryBartz ? Curios 🙂

Re: Consistent Error 999999 when running 2D templates and 3D templates

MarkBarker1 — Fri, 20 Oct 2023 23:02:39 GMT

Hi @BrandonMcAlister,

Based off the error log that you posted it looks like processing is failing at the compute camera model step. Can you post a screenshot of the camera parameters that are being used. This can be found by going to the Flight Data tab> Edit Camera>Edit Camera Pane.

Thank you,
Mark

Re: Consistent Error 999999 when running 2D templates and 3D templates

BrandonMcAlister — Wed, 15 Nov 2023 12:40:08 GMT

Hi @MarkBarker1

I'm sorry for the late reply I put this project on the back burner and had forgot about it. To fill you in on our equipment we are using the Freefly Astro equiped with a Sony A7R IVA Mirrorless Camera: Sony a7R IVA Mirrorless Camera ILCE7RM4A/B B&H Photo Video (bhphotovideo.com)

At first we struggled with capturing images that Drone2Map was able to read and it was all based on the size of the Jpeg. That has since been correctly and it was a drone setting that needed to be changed.

When I made this post we had a work around procedure where we brought the photos into Adobe Lightroom and exported them from there, this would cause the image to lose its metadata and we had to define the camera model. However our specific camera model was not listed in Drone2Map. Below is the user setting I created for the Camera model, this was used during the test shown above.

Yesterday I updated the software to 2023.2 Build 188405, our images now have metadata and the camera settings are different from when I ran it originally. See below, I find it odd that the Camera Model is not what we have.

Re: Consistent Error 999999 when running 2D templates and 3D templates

BrandonMcAlister — Wed, 15 Nov 2023 12:43:30 GMT

Hi @MarkBarker1 ,

It failed at the same step, below is the full screen

Re: Consistent Error 999999 when running 2D templates and 3D templates

MarkBarker1 — Wed, 15 Nov 2023 22:40:33 GMT

Hi @BrandonMcAlister,

Looking at your screenshots that you shared it appears you are running with a really high thread count during processing. We previously had an issue with going over 20 threads in Drone2Map 2023.1, but it should have been rectified with the latest 2023.2 version. However, based off what you are showing that might not fully be the case.

If you attempt to manually lower the thread count to say 12 or so does the processing complete (Options> General> Hardware). If not, are you able to provide a bit more information on the machine you are working on? Specifically the hardware in use and whether or not it's a VM.

Thanks,
Mark

Re: Consistent Error 999999 when running 2D templates and 3D templates

BrandonMcAlister — Thu, 16 Nov 2023 13:02:34 GMT

Hi @MarkBarker1

I ran the test again this morning and after lowering my CPU thread from 40 down to 12:

and here is the full screen after it failed

The PC hardware is as follows

Operating System: Windows 10 Enterprise OS Build 19044.3570

Processor: Intel(R) Xeon(R) Gold 6230 CPU @2.10GHz 2.10GHz (2 processors)

Installed Ram 128GB

NVIDIA Quadro RTX 6000 (2 SLI Tethering Bridge)

I do have a brand new computer that I have yet to set up, we just received them this week. These machines are 7 years old

Re: Consistent Error 999999 when running 2D templates and 3D templates

MarkBarker1 — Fri, 17 Nov 2023 23:22:17 GMT

Hi @BrandonMcAlister ,

Looking at the screenshot that you shared it appears that the 40 threads are still in use.

Would you mind sharing the project log to confirm?

I can ask around to see if we potentially have a dual CPU machine to test with. I have a suspicion that might be the issue here considering the thread count setting in the options doesn't seem like its being honored for your setup.

If you have the time to test the dataset on the new computer to help confirm this further I would appreciate it.

Thanks,
Mark

Re: Consistent Error 999999 when running 2D templates and 3D templates

BrandonMcAlister — Fri, 24 Nov 2023 12:50:04 GMT

HI @MarkBarker1

I was able to get my new computer set up this week and ran the same dataset of 48 threads and it successfully ran. I used the exact same default settings as I was using on the old computer. Do you still want the project log from the old PC? If so where is it saved?

Re: Consistent Error 999999 when running 2D templates and 3D templates

MarkBarker1 — Tue, 28 Nov 2023 21:20:04 GMT

Hi @BrandonMcAlister ,

Glad to hear that its working on the new computer as expected. Something strange is definitely going on with the old computer and how the hardware is being utilized for Drone2Map. Feel free to share out the D2M log and project log and I can try to see if I can get anything out of them.

The D2M log can be found here: C:\Users\<YOUR_USERNAME>\AppData\Local\Drone2Map\log
The project log can be found in the project folder, by default it would be something like this: C:\Users\<YOUR_USERNAME>\Documents\Drone2Map\Projects\<PROJECT_NAME>\Project\Logs

Feel free to post those here, they should be small enough and I can take a look at them.

Thank you,
Mark

Re: Consistent Error 999999 when running 2D templates and 3D templates

BrandonMcAlister — Wed, 29 Nov 2023 16:38:19 GMT

Hi @MarkBarker1

I hope these will help you diagnose the issue

Re: Consistent Error 999999 when running 2D templates and 3D templates

BrandonMcAlister — Thu, 07 Dec 2023 21:58:50 GMT

Hey @MarkBarker1

I discovered something today on my new PC, the SLI was not activated on the new PC and once I set it up I started receiving the same error again. SLI was not active on the old PC either.

Re: Consistent Error 999999 when running 2D templates and 3D templates

MarkBarker1 — Fri, 08 Dec 2023 19:53:38 GMT

Hi @BrandonMcAlister,

Thank you for the logs and the additional testing you ran through. An SLI configuration is not something we officially support yet in Drone2Map or other ArcGIS software (Pro), which would be why you are hitting some odd errors. We are open to exploring adding in some type of support in the future if it has enough interest. If you would like to see it added, please post on our ArcGIS Drone2Map ideas forum.

Regards,
Mark