topic Re: Authentication Portal cannot be reached (firewall issue) in ArcGIS Drone2Map Questions

Authentication Portal cannot be reached (firewall issue)

GeorgieCassar — Tue, 02 Aug 2016 08:08:05 GMT

At work I get this error when opening Drone2map.

I can open drone2map successfully from my home laptop where I am using wifi.

Is there a domain I can add to our firewall white list to enable this authentication portal to be reached ?

Re: Authentication Portal cannot be reached (firewall issue)

RakeshModi — Tue, 30 Aug 2016 04:49:53 GMT

I am having same problem after successful installation --

Re: Authentication Portal cannot be reached (firewall issue)

GeorgieCassar — Tue, 30 Aug 2016 23:39:30 GMT

Rakesh

I resolved the issue by uninstalling Drone2Map, downloading the latest version of the software and reinstalling. They have fixed this problem with the last release it appears.

Re: Authentication Portal cannot be reached (firewall issue)

KristaHeinrich2 — Wed, 31 Aug 2016 17:21:15 GMT

This does not appear to have been fixed in the trial version. I downloaded version 1.0.1 today and am still receiving that same error.. any word on when this will be fixed?

Re: Authentication Portal cannot be reached (firewall issue)

AnthonyMason — Wed, 31 Aug 2016 17:41:28 GMT

Krista,

Could you try to whitelist the following ArcGIS domains:

•http://*.arcgis.com <http://%2A.arcgis.com/>

•https://*.arcgis.com <https://%2A.arcgis.com/>

•http://*.arcgisonline.com <http://%2A.arcgisonline.com/>

•https://*.arcgisonline.com <https://%2A.arcgisonline.com/>

•http://*.esri.com <http://%2A.esri.com/>

•https://*.esri.com <https://%2A.esri.com/>

Thanks

Tony

Re: Authentication Portal cannot be reached (firewall issue)

KristaHeinrich2 — Thu, 01 Sep 2016 15:14:53 GMT

Thanks Tony,

That did it, it was a combo of the *arcgis.com and the *esri.com that needed to be whitelisted.

Cheers,

Krista

Re: Authentication Portal cannot be reached (firewall issue)

MohamedHamoud — Tue, 20 Sep 2016 05:59:22 GMT

I have the same problem, but I couldn't find the right way to whitelist a domain. Can you please explain the steps of whitelisting the required domains?

Re: Authentication Portal cannot be reached (firewall issue)

GeorgieCassar — Tue, 20 Sep 2016 08:18:09 GMT

I take that back. It's not working again so will attempt to white list the URLs.

Re: Authentication Portal cannot be reached (firewall issue)

KristaHeinrich2 — Tue, 20 Sep 2016 20:21:23 GMT

Hi Mohamed, I had to speak to my IT department as they were blocking the domains through their security set up. Unfortunately it wasn't something i resolved myself so i don't have details.