topic Re: Error 7581 when deauthorizing a single use license for ArcGIS 10.4 in ArcGIS Desktop Installation Support Questions https://community.esri.com/t5/arcgis-desktop-installation-support-questions/error-7581-when-deauthorizing-a-single-use-license/m-p/785796#M792 <HTML><HEAD></HEAD><BODY><P>Wen An,</P><P></P><P>ArcGIS Single Use licenses are stored in the trusted storage which is anchored to various components of the operating system.&nbsp; When one or more of these components change, the trusted storage becomes corrupt.&nbsp; The licenses within it are no longer accessible.</P><P></P><P>In your case, its possible the hostname, ip address, UMN, etc may have changed and changing the identity as a result.&nbsp; The error indicated that the application is trying to deauthorize licenses from a different machine it was authorized with.&nbsp;&nbsp;</P><P></P><P>Moving forward, you can manually delete the trusted storage and retrieve your license through the Recover Lost Licenses tab of MyEsri.&nbsp; If you need assistance with this, I recommend you contact Esri Technical Support.&nbsp; An analyst can walk you through the process if necessary.&nbsp;&nbsp;</P></BODY></HTML> Thu, 26 Sep 2019 21:12:58 GMT AmnoyAm 2019-09-26T21:12:58Z Error 7581 when deauthorizing a single use license for ArcGIS 10.4 https://community.esri.com/t5/arcgis-desktop-installation-support-questions/error-7581-when-deauthorizing-a-single-use-license/m-p/785795#M791 <HTML><HEAD></HEAD><BODY><P>When trying to deauthorizing a single use license from a machine using the software Authorization Wizard. Following error showed up:</P><P></P><P>7581: Online return/repair request for the activition ID ESUxxxxxxxxxxxxxx is not originated from the original client machine. [Incident#xxxxxxxxxxxxxx]</P><P></P><P></P><P>Any one has any idea?</P></BODY></HTML> Wed, 25 Sep 2019 00:37:10 GMT https://community.esri.com/t5/arcgis-desktop-installation-support-questions/error-7581-when-deauthorizing-a-single-use-license/m-p/785795#M791 WenAn 2019-09-25T00:37:10Z Re: Error 7581 when deauthorizing a single use license for ArcGIS 10.4 https://community.esri.com/t5/arcgis-desktop-installation-support-questions/error-7581-when-deauthorizing-a-single-use-license/m-p/785796#M792 <HTML><HEAD></HEAD><BODY><P>Wen An,</P><P></P><P>ArcGIS Single Use licenses are stored in the trusted storage which is anchored to various components of the operating system.&nbsp; When one or more of these components change, the trusted storage becomes corrupt.&nbsp; The licenses within it are no longer accessible.</P><P></P><P>In your case, its possible the hostname, ip address, UMN, etc may have changed and changing the identity as a result.&nbsp; The error indicated that the application is trying to deauthorize licenses from a different machine it was authorized with.&nbsp;&nbsp;</P><P></P><P>Moving forward, you can manually delete the trusted storage and retrieve your license through the Recover Lost Licenses tab of MyEsri.&nbsp; If you need assistance with this, I recommend you contact Esri Technical Support.&nbsp; An analyst can walk you through the process if necessary.&nbsp;&nbsp;</P></BODY></HTML> Thu, 26 Sep 2019 21:12:58 GMT https://community.esri.com/t5/arcgis-desktop-installation-support-questions/error-7581-when-deauthorizing-a-single-use-license/m-p/785796#M792 AmnoyAm 2019-09-26T21:12:58Z