topic Re: Transfer Desktop 10.4 Single User License in ArcGIS Desktop Installation Support Questions

Transfer Desktop 10.4 Single User License

WilliamCole — Wed, 16 Mar 2016 14:43:32 GMT

The computer that my ArcGIS products run on needs to be replaced. I have ArcGIS Desktop 10.4 installed running a single user license - no server involved. What are the instructions for transferring my licenses to the new computer, please?

Thanks very much,

Bill Cole

Fredericksburg, VA

Re: Transfer Desktop 10.4 Single User License

RobertScheitlin__GISP — Wed, 16 Mar 2016 14:46:50 GMT

Bill,

On the old computer you open ArcGIS Administrator and choose Support Operations > Deauthorize... This will release your single user license from that machine then you can re-use the ESU# on the new machine.

Authorizing ArcGIS single use products and features—Help | ArcGIS for Desktop

Re: Transfer Desktop 10.4 Single User License

WilliamCole — Wed, 16 Mar 2016 14:50:58 GMT

That sounds almost too simple! Thanks so much for the quick reply.

Re: Transfer Desktop 10.4 Single User License

RobertScheitlin__GISP — Wed, 16 Mar 2016 16:10:03 GMT

Bill,

Please be sure to mark my reply correct if it worked for you.

Re: Transfer Desktop 10.4 Single User License

WilliamCole — Thu, 17 Mar 2016 14:56:42 GMT

Still getting use to the GeoNet Community ... I clicked Yes on Helpful [which it very much was]; is that the same as correct? Many thanks.

Re: Transfer Desktop 10.4 Single User License

RobertScheitlin__GISP — Thu, 17 Mar 2016 15:29:14 GMT

William,

No it is not. When you open the thread (not just look at it in your inbox but actually click the link to open the thread) you will see a "Mark Correct" link in the upper right hand corner replies to your question. When you find that one of the replies answers your question you click the "Mark Correct" link on that specific reply that answered your question and if other replies were helpful then you click the "Helpful" Yes on those replies. This thread has already been marked correct by a GeoNet Admin though.

Re: Transfer Desktop 10.4 Single User License

ElioFernandez — Mon, 08 Apr 2019 14:51:29 GMT

What if I did not do this? How can I deauthorize after the computer has already been restored to factory settings?

Re: Transfer Desktop 10.4 Single User License

AmnoyAm — Wed, 10 Apr 2019 18:52:05 GMT

Elio,

In a situation where it is impossible to deauthorize your license, such as a computer crash or re-imaged, you can go to MyEsri (my.esri.com) > Recover Lost Licenses tab. Just follow the instruction to recover you licenses.

Re: Transfer Desktop 10.4 Single User License

AndresCastillo — Thu, 28 May 2020 16:45:52 GMT

To add to that:

How To: Recover lost licenses from My Esri

Permalink Edit Dele

https://support.esri.com/en/technical-article/000001077